Overall sentiment across these reviews is mixed but leans positive with clear strengths in rehabilitation, therapy services, and many personal interactions. The facility receives repeated praise for its rehabilitation programs—physical therapy in particular is described as outstanding, with at least one account of achieving 100% recovery and multiple references to successful rehab for respiratory, cardiac, and post-operative needs. Speech therapy and other therapy disciplines are also singled out by name (e.g., Jessy) for helpfulness and effectiveness. Multiple reviewers emphasize that rehab staff are passionate, attentive, and instrumental in measurable improvements in strength and independence.
Staff and interpersonal care are among the most frequently praised aspects. Many reviews describe staff as warm, welcoming, caring, and personable; CNAs are noted for being helpful and smiling, LPNs and nurses (including day and night shifts) receive positive mention, and leadership or staff members are named positively (Jennifer in social work, Nick as nursing supervisor, Christie in admissions, and Alisha at the front desk). Several reviewers report a family-like atmosphere, resourceful social services, teamwork, and staff who go above and beyond with individualized care and accommodations (e.g., assistance with showers, attentive day-to-day care). Rooms and the physical facility are often described as clean, comfortable, and attractive, and some residents appreciate private space arrangements within shared rooms (own area, bathroom, TV, phone).
Activities and amenities are another consistent strength. The facility offers a wide range of engagement opportunities—movie nights, bingo, cooking classes, computer classes, mall trips, church transportation, and other daily entertainment—which reviewers associate with improved quality of life. Transportation to local destinations and church services is repeatedly noted as a convenience and a meaningful service. The two-area layout (separating higher-functioning residents from those needing round-the-clock care) is observed and for many is seen as appropriate for differing needs.
However, notable and recurring concerns temper the positive feedback. Security and personal property management are serious issues in several reviews: jewelry theft and missing clothing items (even when labeled) are explicitly reported, with at least one family filing a police report and describing a resident left without pants. These incidents contribute to distrust among some family members and raise questions about supervision and inventory controls. Laundry management appears frequently as a pain point, with missing outfits and ongoing problems that were not resolved for some reviewers.
Clinical and operational inconsistencies appear in multiple accounts. While many praise nursing and therapy staff, other reviewers report poor medication administration, staff failing to perform duties, long wait times for assistance, and variable performance among aides—suggesting uneven staffing, training, or oversight. Some note staff turnover, which can exacerbate inconsistencies in care and resident experience. A few reviewers describe the facility as dirty and the food as disappointing or "the worst," although others explicitly state the food was excellent—indicating variability in dining experience or differences by unit/meal. Additionally, the presence of residents with dementia is said to cause loneliness for some higher-functioning residents, pointing to social-matching and activity engagement challenges across the two-area layout.
In summary, Smithtown Center for Rehabilitation & Nursing Care appears to offer strong rehabilitation and therapy services, a generally compassionate and team-oriented staff in many units, robust activity programming, and comfortable accommodations for numerous residents. These strengths make it a highly recommended option for people requiring focused rehab care. Conversely, persistent operational problems—most notably thefts, laundry failures, medication and care inconsistencies, staffing turnover, and mixed reports on food and cleanliness—are significant concerns that have led some families to file police reports or decline to recommend the facility. Prospective residents and families should weigh the facility's recognized clinical and therapeutic strengths against reported safety, property, and consistency issues; ask specific questions about property security, laundry procedures, staffing stability, medication administration protocols, and unit-level conditions during tours; and, if possible, seek references from recent families who had stays in the same unit being considered.
