Overall impression The reviews for Verrazano Nursing and Post-Acute Center are highly polarized but skew strongly toward negative experiences. A substantial number of family reports describe serious lapses in care, neglect, and unsafe conditions that resulted in emergency room visits, ICU admissions, infections, malnutrition, bedsores, and other significant adverse outcomes. Interspersed among these are multiple reports praising individual staff members, therapists, and some administrative/ admissions personnel who provided compassionate and competent care. This creates a pattern of inconsistent quality: some residents appear to receive attentive, effective care while others experience neglect and harm.
Clinical care and rehabilitation Several reviewers report severe clinical failures: dehydration, sepsis, pneumonia, urinary tract infections, malnutrition, blood transfusions, leg atrophy, and bedsores after admission. Multiple families explicitly state that their loved ones required emergency care or ICU transfer following care at the facility. There are also repeated complaints that therapy services (physical, occupational, and speech therapy) were absent, inconsistent, or inadequate — with some families saying there was no OT/PT/SLP or no rehabilitation programming at all. Conversely, other reviewers describe successful rehab outcomes, completed goals, and timely discharge home, indicating that therapeutic quality may vary widely depending on timing, staffing, or particular care teams.
Staff behavior and management A recurring theme is problematic staff behavior and leadership. Numerous accounts describe CNAs and nurses who are rude, yell at residents, or otherwise act disrespectfully. Several reviews single out the Director of Nursing as unresponsive, argumentative, abusive, or unprofessional. There are also allegations of favoritism and differential care — with unvisited residents reportedly receiving worse treatment. At the same time, many reviews praise specific individual staff members — therapists, social workers, a care coordinator, and admissions staff — as compassionate, responsive, and effective. This contrast suggests that while some employees deliver high-quality person-centered care, management and staffing issues may undermine consistent performance and morale.
Safety, equipment, and supplies Safety concerns recur in the reviews. Families report inadequate equipment and supplies to safely care for non-mobile patients (for example, lack of mechanical lifts leading to unsafe manual lifting), leaving patients in chairs for excessive periods, and insufficient basic supplies for nurses and aides. There are also reports of theft (wallet taken for safekeeping and alleged fraudulent card transactions) and incidents implying physical harm or threats. The combination of equipment shortages, understaffing, and alleged poor practices heightens the risk to vulnerable residents.
Facility condition, dining, and activities Multiple reviewers describe the facility as old, run-down, dirty, or having building problems such as flooding and water damage. Others explicitly praise cleanliness and well-kept rooms, again indicating variability. Dining and nutrition are a point of concern for many families: reports include missed meals, residents left without food or water, and relatives providing food when staff failed to do so. Recreational programming and activities are frequently described as lacking or completely absent, contributing to reports of resident depression and poor quality of life for those who stayed long-term.
Communication, admissions, and social work support Feedback on communication and administrative processes is mixed. Several families praise the admissions staff and social workers by name for being compassionate, guiding them through placement, and staying responsive (notably during COVID-19 when virtual visits were used). Conversely, other reviewers report that management and the Director of Nursing were unresponsive, did not return calls, avoided care-plan meetings, and failed to communicate with physicians. There are also allegations that some positive reviews may have come from current staff, which further complicates evaluating the facility’s public reputation.
Patterns, risk indicators, and recommendations The dominant pattern in these reviews is inconsistency: some residents receive excellent, empathetic care and achieve good rehab outcomes, while others experience neglect, medical decline, and unsafe conditions. Frequent mentions of understaffing, equipment shortages, poor facility maintenance, reports of theft, and unprofessional management are red flags that families should weigh heavily. If considering this facility, prospective families should ask specific questions about current staffing ratios, therapy availability, lift and safe-transfer equipment, recent incident reports, and how the facility handles unannounced visits and vulnerable residents. Families should also request written care plans, regular care-plan meetings, and direct lines to nursing leadership. Frequent monitoring, photographic documentation, and clear escalation steps are advisable if admission occurs.
Conclusion In sum, Verrazano Nursing and Post-Acute Center elicits strongly divided experiences. The facility has staff members who are praised for compassion, successful therapy outcomes, and good communication, but there are many serious and specific allegations of neglect, medical complications, theft, poor management, and unsafe conditions. The variability across reviews suggests that care quality may depend heavily on specific shifts, specific staff, or transient management practices. Families must exercise caution: verify up-to-date staffing and safety measures, meet key personnel, and monitor care closely if choosing this facility.
