The Inn at Menorah Park

    Hodes Way, 4101 E Genesee St, Syracuse, NY, 13214
    4.7 · 3 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Nice location and care; food

    I placed my loved one in this assisted living because of the nice location, welcoming residents, spacious apartments, and responsive staff — I'm pleased with the care. My main issues are the food and activities: meals often arrive lukewarm from a lower floor, lack meat options, and overall need major change, and activities are limited. Overall it's a good place for a loved one and I would recommend it if food quality is addressed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.67 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      2.0
    • Amenities

      4.0
    • Value

      4.7

    Pros

    • Responsive staff
    • Good place for a loved one
    • Pleased with care
    • Highly recommended by some reviewers
    • Assisted living available
    • Nice location
    • Welcoming residents
    • Spacious apartments

    Cons

    • Food quality below expectations
    • Meals delivered from a lower floor causing issues
    • Hot food often arrives lukewarm or not hot
    • Limited meat options
    • Onsite kitchen perceived as underutilized
    • Dining is not appealing
    • Activities and programming lacking
    • Dining needs major change

    Summary review

    Overall sentiment across the reviews is mixed but leans positive with strong praise for care and staff responsiveness contrasted by consistent dissatisfaction with dining and programming. Multiple reviewers emphasize that the staff are responsive and that their loved ones are well cared for in the assisted living environment. Several reviewers explicitly state they would recommend the facility, highlighting the competence and attentiveness of caregivers as a primary strength.

    Care quality and staff: The dominant positive theme is the quality of hands-on care and the responsiveness of staff. Reviewers repeatedly report being pleased with how staff interact with residents and manage care needs, and this is a recurring reason family members consider the facility a good choice for a loved one. The phrase "highly recommend" appears in the feedback, underscoring that, for many families, the caregiving and personal attention meet expectations.

    Facilities and community: Physical aspects and community tone receive favorable notes. The facility is described as having a nice location, welcoming residents, and spacious apartments — attributes that contribute to a comfortable living environment. These points suggest that the property and resident community are generally positive factors in residents' daily life and family impressions.

    Dining and kitchen operations: The most significant and consistent area of concern is dining. Multiple summaries state that food quality is below expectations and that meals are not appealing. A specific operational issue mentioned is that meals are delivered from a lower floor, which reviewers link to food arriving not hot or only warm. There is also a recurring comment about a lack of meat options and an impression that the onsite kitchen could be better utilized. One reviewer explicitly calls for a "major change" in food service. Though one note mentions "hot food is warm," the consensus is that the meal experience—temperature, choice, and appeal—needs attention. These are not isolated complaints but a pattern across several reviews, indicating a systemic dining problem rather than a single incident.

    Activities and programming: Another clear theme is that activities are lacking. Reviewers indicate that programming does not meet expectations or could be expanded. This gap in social and engagement offerings is notable because activities are an important component of quality of life in assisted living. The combination of limited activities and unsatisfactory dining can materially affect daily resident satisfaction despite strong caregiving.

    Management and operational patterns: The reviews suggest a split between operational strengths (care delivery, staff responsiveness, living spaces) and operational weaknesses (dining logistics, menu variety, activity programming). The recurring mention that meals come from a lower floor and arrive lukewarm points to an operational workflow that may be undermining food quality. Similarly, comments that the kitchen "could be utilized" imply that management decisions about food preparation or sourcing are a perceived missed opportunity. These patterns highlight areas where targeted management changes — particularly around dining services and activity programming — could substantially improve overall resident and family satisfaction.

    Bottom line: The Inn at Menorah Park is frequently praised for attentive staff, competent assisted living care, a welcoming resident community, and comfortable apartments. However, consistent complaints about food quality, meal temperature, limited menu options (notably meat choices), and insufficient activities are significant and recurring. Prospective families should weigh the facility's strong caregiving and living environment against the documented deficiencies in dining and programming. For families prioritizing clinical care and staff responsiveness, the facility rates well; for those who place high importance on meals and active engagement programming, the reviews indicate notable room for improvement.

    Location

    Map showing location of The Inn at Menorah Park

    About The Inn at Menorah Park

    The Inn at Menorah Park offers a warm and inviting environment for individuals seeking an exceptional assisted living experience in Central New York. Known for its dedication to resident well-being and comfort, the community provides a host of amenities, personalized care, and a comprehensive range of activities designed to foster a vibrant, active lifestyle. Residents enjoy retirement living at its finest, supported by a service package that delivers both flexibility and peace of mind. Three healthy and delicious meals are served restaurant-style daily in any of the three beautiful dining areas, each located within a convenient distance from the apartments. The menu features restaurant-style entrees alongside an impressive assortment of additional foods at every meal, with options tailored to accommodate specialized dietary needs. Personal meal plans are developed in collaboration with each resident, ensuring nutritional needs and individual preferences are always met.

    The Inn at Menorah Park features a variety of apartment floor plans, ranging in size from 210 to 750 square feet, allowing residents to select accommodations that best fit their preferences and budgets. Both furnished and unfurnished apartments are available, and all utilities, including basic cable, are included to support a maintenance-free lifestyle. The environment is enhanced by regular hospitality services such as daily tidying and weekly laundry, ensuring that residents always feel comfortable and cared for. Safety and security are prioritized through 24-hour supervision, emergency response services, safety checks, and on-duty nursing staff, providing residents and their loved ones with peace of mind.

    A rich array of amenities brings a sense of community and entertainment to daily life at The Inn at Menorah Park. The Mitchell and Louis Shulman Fitness Room promotes physical wellbeing, while residents can also enjoy the outdoor patio, pool table, library, and outdoor terrace. The Bistro and Lobby Café provide welcoming spaces for socializing, and beauty and barber services are available on-site. Convenient transportation is provided for events and shopping excursions, making it easy for residents to engage with the greater community. Social programming is thoughtfully curated to stimulate the body, mind, and spirit, with a specially customized schedule of residential activities designed by the activities director. These activities encourage socialization and engagement, supporting a healthy lifestyle while maintaining safety protocols.

    Residents benefit from a comprehensive range of personal care services, including assistance with bathing, dressing, oral care, personal grooming, medication management, and daily reminders. Case management services are available for coordination of care and scheduling appointments, ensuring that all needs are met efficiently and compassionately. Being part of the Menorah Park continuum of care, residents can experience seamless access to additional services as their needs evolve.

    The Inn at Menorah Park respects and honors its community’s heritage and traditions, offering a fully Kosher facility while also providing spaces for those who wish to enjoy non-Kosher meals. During major holidays and special events, the community ensures that visitation hours are adapted to accommodate families and friends, maintaining a welcoming and inclusive environment. The Inn’s commitment to hospitality, individualized care, and community, along with its comfortable living spaces and diverse amenities, creates an atmosphere where residents can truly enjoy a worry-free and fulfilling retirement.

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