The reviews for White Plains Center for Nursing Care are strongly polarized, showing a facility that delivers excellent short-term rehabilitation and warm, attentive service at times, but also harbors serious and alarming shortcomings reported by other families and residents. A clear pattern emerges: many reviewers praise the rehab/physical therapy teams, friendly front desk and certain nurses/aides for providing compassionate, effective care that restored function and produced fast discharges. Those positive accounts highlight clean, renovated public spaces, a home-like atmosphere, frequent activities and live music, personalized attention, and staff members who know residents by name. For many short-term rehab patients and families, the facility offers a positive, even exceptional experience — staff are described as going above and beyond, warm, and professional, and multiple reviewers explicitly recommend the center for rehabilitation stays.
However, an equally large set of reviews describes severe problems that cannot be ignored. Several accounts allege neglectful care, missed medical orders and labs, unsafe care that led to 911 calls or hospital readmission, and even reports of fatal outcomes shortly after admission. There are multiple, concrete sanitation-related complaints — filthy rooms and walls, pests and mouse traps in resident areas, and allegations of antibiotic-resistant and fungal infections in private areas — raising serious infection-control and safety concerns. Some reviewers characterized nursing leadership and certain supervisors as hostile, unprofessional, or ill-informed, and described harassment or rude treatment of families, including threats of legal action and poor handling of sensitive events such as death notifications. HIPAA/privacy violations and disorganized operations (noise, soup or food on walls, inconsistent maintenance) further compound the negative reports.
A dominant theme across reviews is inconsistency: many reviewers who had positive experiences explicitly note that other staff or shifts were problematic, and vice versa. This variability suggests staffing instability or uneven training and oversight. Positive aspects—clean rooms, attentive staff, great therapy, good food—appear to coexist with reports of outdated or unsanitary rooms, poor meals, and unprofessional personnel. Several customers noted that online photos are misleading, showing renovated rooms that do not match the condition of actual rooms they encountered. Social work and administrative responsiveness is also mixed: some reviews praise specific social workers and office staff as excellent supports, while others report unreturned calls, disorganization, and a social worker who failed to follow up.
Looking at care quality specifically: rehabilitation services receive the most consistent praise and are described by many as the facility’s strength. Patients recovering from falls or surgery report meaningful functional gains and respectful, motivating therapists. By contrast, long-term nursing care reviews are more mixed and include the most serious complaints — neglect, missed care (help with bathroom, eating, hydration), and reports of medical mismanagement. Families considering long-term placement should therefore be especially cautious and ask targeted questions about nursing ratios, infection control protocols, and recent regulatory or inspection histories.
Facility and dining observations are also split. Several reviewers describe spotlessly clean common areas, bright and spacious rooms, renovated lobbies and dining areas, and tasty meals tailored to residents. Yet an opposing set of reviewers describe poor-quality food, unpalatable meals, very poor maintenance, and unsanitary room conditions. Activities and recreation are frequently praised: reviewers mention frequent entertainment, live music, unique cultural programming, and a social atmosphere that residents enjoy, contributing to a pleasant day-to-day life for many.
Management and communication emerge as key risk/quality indicators in these reviews. Positive experiences are often tied to specific staff recognition (named individuals who provided exemplary care) and responsive leadership. Negative experiences repeatedly cite rude or hostile management responses, unprofessional nursing leadership, poor follow-through from social workers, and in some cases aggressive interactions with families. These managerial and cultural issues likely drive much of the inconsistency reported.
Overall assessment and practical implications: White Plains Center for Nursing Care appears capable of delivering high-quality short-term rehab and can feel welcoming, clean, and well-staffed during certain stays or shifts. However, the facility also has numerous and serious negative reports—ranging from neglect and medical errors to sanitation problems and poor leadership—that create substantial risk, particularly for long-term placements or medically complex residents. Prospective residents and families should carefully weigh these divergent reports by visiting in person multiple times (at different times of day/shifts), asking for recent inspection and infection-control reports, verifying staffing levels and turnover, requesting specifics about therapy and nursing processes, and directly observing meal service and resident interaction in common areas. If possible, seek references from recent rehab patients and ask management how they address and track the types of incidents raised in the negative reviews. This due diligence is important because the reviews indicate that experience at this facility varies widely depending on unit, shift, and individual staff members.
