The reviews for Queens Boulevard Extended Care Facility are highly mixed, with strong praise from many families and sharp criticism from others. Multiple reviewers describe very positive clinical and rehabilitative experiences: therapists and certain nurses are singled out as skilled, firm yet gentle, and attentive (notably Wendy and Frankie). Several specific staff members receive heartfelt thanks by name, and reviewers credit the facility with helping residents recover and regain independence. Additional positives frequently mentioned include a clean and well-kept physical environment, comfortable and bright rooms (corner studios with two windows noted), plentiful natural light with beds by windows, good location near transit, welcoming admissions staff, and clear billing explanations in at least one account.
At the same time, a substantial number of reviews document serious problems and patterns of concern. The most recurrent negative theme is inconsistency of staff quality and apparent understaffing: reviewers report slow or absent responses to call buzzers, nurses being too busy to attend to residents, and feelings that staff morale and attentiveness vary widely across shifts. Several accounts describe neglectful care — residents alleged to have been left in filth, not fed or adequately assisted with meals, or not changed when needed. These reports are serious and point to lapses in day-to-day caregiving and oversight for some residents.
Administrative and communication issues are another prominent theme. Families report ineffective or unclear handling by office staff, long delays in processing social security checks (one reviewer alleged a six-month delay), and instances where families felt given misleading information. There are also reports of misdelivered personal items (a phone sent to another patient), notes and care instructions being ignored, and at least one family expressing the belief that care decisions were driven by financial motives to maximize insurance payouts. A particularly alarming review mentions a discharge mishap involving missing surgical equipment, which raises safety and process-control concerns.
Dining, activities, and environment receive mixed but generally positive comments. Several reviewers appreciate the variety of activities (cards, bingo, religious services, baking classes) and find the meals decent or adequate, noting that even picky eaters could usually find something they liked. Others, however, recount episodes of residents not being properly fed. Many reviewers describe the facility as homely, warm, and bustling with residents well entertained, while others report bad odors, dirty areas, and lazy housekeeping leading to damaged clothing.
Staff behavior and tone are described in contrasting ways. Numerous reviews praise specific caregivers and nursing staff as supportive, friendly, and instrumental in recovery. Yet other reviews call out rude or unsympathetic interactions, including a reported instance in which a family member was told to "Control my Emotions." This polarity suggests that experiences may depend heavily on which staff and shifts are involved. Several reviewers explicitly warn prospective families to discuss staff quality beforehand and to be vigilant about care plans and communication.
Overall, the facility appears to offer genuine rehabilitation and compassionate care for many residents, supported by a pleasant physical environment, varied programming, and some standout staff members. However, the presence of multiple, credible-seeming reports of neglect, poor communication, administrative failures, and process breakdowns (including the discharge and missing-equipment allegation) are significant red flags. Prospective residents and families should weigh these mixed reports carefully, ask specific questions about staffing ratios, oversight and incident reporting, verify administrative processes (billing, benefit/social-security handling), request to meet care team members, and, if possible, inspect rooms in person when visitation rules allow. Continuous monitoring after move-in and clear documentation of care instructions and incidents would be advisable given the variability described across these reviews.
