Overall sentiment across reviews is mixed but leans positive for the physical environment, amenities, dining, and many individual staff members, while expressing consistent concerns about staffing levels, management communication, billing transparency, and Memory Care quality. The Ashton at Anderson is repeatedly described as a bright, new, and modern facility with attractive common areas (theater, salon, library, courtyard, putting green) and well-kept grounds. Multiple reviewers noted high-quality finishes, studio and one-bedroom options with modern furnishings, and an open, welcoming design with higher ceilings and bright interiors. On-site amenities and programming — exercise rooms, arts and crafts center, outings (grocery trips, museum), transportation to doctors’ appointments, and social dining — are frequently praised. Dining receives many compliments for restaurant-style service, varied and flavorful menus, and socialization opportunities, though there are isolated but notable complaints about portion changes, pricing disputes, and guest meal price increases.
Staff performance is a major theme with a clear split in experiences: many reviews enthusiastically praise 'amazing,' 'compassionate,' and 'professional' staff, highlighting excellent transition help, attentive nursing, timely medication delivery, quick maintenance and housekeeping responses, and strong hospice and spiritual support. Several specific staff leaders (Executive Director, Nurse Director) are singled out as "rockstars," and families recount swift issue resolution, meaningful personal attention, and staff who make residents feel at home. At the same time, a substantial number of reviews report inconsistent staffing quality — describing some caregivers as rude or untrained — and significant understaffing issues, particularly at night and on weekends. One review explicitly mentions only one nurse and two aides overnight. These staffing constraints lead to long waits, missed calls, and instances where families feel compelled to monitor care closely.
Care quality is reported as generally strong in Assisted Living by many families, with smooth transitions, active social lives for residents, and effective medical transport coordination. However, Memory Care emerges as a repeatedly cited weakness: several reviewers described neglectful care, insufficient staff support in Memory Care, and transfers of residents to other facilities for better care. Medication errors and incorrect medical diagnoses are reported in some accounts, which, combined with communication breakdowns between management and clinical staff, amplify family concerns about resident safety during off-hours and transitions in care needs.
Management, billing, and ownership change issues form another consistent pattern. Multiple reviewers mention price increases, some with little notice, and an investor-owned perception that profit is sometimes prioritized over resident needs. Specific complaints include alleged deceptive billing practices: extra charges for meal delivery, no itemized charges provided, double charging of deposits without receipts, and disorganized onboarding leading to unattended move-ins. Ownership changes (references to Anthology and Sonida/investor ownership) are linked in reviews to changes in offerings, price increases, and reduced services. Communication lapses from administration are a recurrent complaint — families reported difficulty reaching staff by phone, poor follow-through on promises, and instances where complaints or issues were ignored.
Activities and social programming generally receive positive remarks for being engaging and varied (cooking classes, theater showings, outings, parties), and many residents are described as socializing and participating in crafts. Nevertheless, some reviewers felt activities were insufficient for their loved ones’ levels of engagement or that programming decreased during/after Covid or after ownership changes. Technical and maintenance issues are sporadically mentioned — intermittent TV service, thermostat problems, hard-to-open drawers, and cleanliness issues such as urine-stained caulking — which contrast with most comments about the community being very clean and well-maintained.
In summary, The Ashton at Anderson presents as a high-quality, modern community with strong amenities, appealing common spaces, and many genuinely caring staff members who provide excellent transitions and compassionate care for assisted living residents. However, recurring and serious concerns about staffing shortages (especially nights/weekends), inconsistent staff training/behavior, Memory Care deficiencies, billing transparency, and administrative communication dampen the overall rating and create risk points for prospective residents. Multiple reviewers explicitly recommend the community but add strong caveats: verify staffing levels and night/weekend coverage, clarify billing and deposit procedures in writing, get specifics on memory care staffing and protocols, and plan to stay involved in monitoring care. Families seeking beautiful facilities and robust social/dining programs may find The Ashton attractive, but those requiring reliable Memory Care or who need assurance of consistent staffing and transparent management should investigate carefully and confirm written guarantees before committing.
