Overall sentiment is strongly mixed but clustered around two clear themes: many reviewers describe exceptionally compassionate, professional, and effective care — particularly from aides, nursing staff, and the therapy/rehabilitation teams — while a smaller but vocal group reports serious safety, hygiene, and staffing failures. The positive reviews repeatedly praise staff who are described as kind, attentive, and going "above and beyond." Therapy and rehab are among the most consistently praised services, with multiple accounts of measurable improvement, clear discharge goals, and individualized treatment plans. Admissions, social services, and certain named staff members (Erika/Erica, Amber, Ashley, Benny & Ralph, Dr. Apgar) receive specific commendation for being helpful, supportive, and efficient, including assistance with paperwork and rapid placement when needed.
Staff culture and interpersonal care are a dominant positive theme. Many family members characterize the environment as warm, welcoming, and "family‑like," crediting aides and nurses for dignity, respect, and real personal engagement. Activities programming is described as active and meaningful, with staff-led events that contribute to residents' quality of life. Several reviewers also highlight dietary staff who accommodate preferences and the nursing team for professional bedside manner. Amenities such as security door systems, Wi‑Fi, and a beauty parlor are noted as helpful complements to care.
At the same time, a notable cluster of reviews raises serious concerns that cannot be ignored. Multiple people report severe sanitation problems — intense urine or sewer smells, reports of residents left in soiled conditions, and even allegations of neglect that reportedly led to poor outcomes. These accounts describe unsanitary rooms and odors of sewer gas; some call for major renovation or replacement of the building. There are also explicit, severe accusations of mistreatment and neglect (including reports of a death shortly after admission), which contrast sharply with the positive narratives and create a polarized perception of the facility.
Facility‑ and infrastructure‑related issues appear frequently in the negative comments: overcrowded, hospital‑like units, small rooms, dark or gloomy spaces, co‑habitated rooms, and limited space for family visitation. Some reviewers report missing amenities or safety equipment (no TV, no safety rails) in certain rooms. Staffing perceptions are inconsistent across reviews — while some statements claim there is no staffing shortage and praise prompt service, others report understaffing, long waits for assistance, and overly busy staff. This inconsistency suggests experiences may vary by unit, shift, or over time.
Taken together, the pattern suggests a facility with many strong people and services — notably therapy, engaged aides, supportive admissions/social work, and committed nursing staff — but also with variable operational issues and at least a subset of serious incidents around hygiene, maintenance, and staffing. For prospective residents and families, the most salient takeaway is the polarized nature of experiences: many families express relief and gratitude, while others report critical failures affecting dignity and safety.
If evaluating this facility in person or on behalf of a loved one, focus inquiries on recent changeover in management or staff, current staffing ratios by shift, infection‑control policies, incident/complaint history, room size and private vs. shared accommodations, and what measures have been taken to address odor/maintenance complaints. Ask for names of the therapy team and admissions/social work contacts (reviews reference Erika/Erica, Amber, Ashley, Benny & Ralph, and Dr. Apgar) and request a tour of the exact unit and room you would use to verify cleanliness, smell, lighting, and visitor space. The reviews suggest strong potential for high‑quality, compassionate care, especially for rehabilitation, but also indicate the importance of direct verification because of observed inconsistencies and some serious negative allegations.
