Overall sentiment in the collected reviews for Broken Bow Health and Rehab is highly mixed and polarized. A substantial portion of reviewers praise the facility's rehabilitation services, describing an effective therapy program and an active rehab department that has helped multiple people regain strength and return home. Physical therapists are singled out as "amazing," and several reviewers explicitly state the staff are trustworthy, supportive, and treat residents like family. Positive comments also note recent management and ownership changes, remodeling projects (including updated shower rooms), a generally clean environment, and that staff take pride in their work — several reviews even call Broken Bow a great place to work. These comments suggest that for many former residents and family members, the facility provides meaningful clinical outcomes and compassionate day-to-day care.
Counterbalancing those positive reports are a set of very serious negative reviews that allege neglect, inadequate monitoring, and even abuse and injury. Some reviews explicitly accuse staff of harm and cover-up, and urge authorities to shut the facility down. Other negative comments describe rude, sarcastic, and unprofessional behavior by staff (including threats to call the police) and characterize staff as incompetent or "hateful." There are also administrative concerns raised: difficulty reaching the facility by phone, frustration with submitting reviews and with responsiveness, and mentions of potential lawsuits or regulatory risk. These allegations are severe and, if accurate, signal critical quality and safety failures that are fundamentally different from the operational/comfort issues normally raised in care settings.
Several recurring themes emerge. First, rehabilitation and therapy are consistently highlighted as strengths: multiple reviewers credit the rehab team with significant functional gains and successful discharges home. Second, staff demeanor is a key divide — many reviewers praise caring, family-like workers, while others report extremely negative interpersonal encounters. Third, management and facility improvements are noted (new ownership/management and visible remodeling), suggesting a period of transition that may explain some variability in experiences. Fourth, communication and responsiveness appear problematic for some families — phone lines reportedly unanswered and frustration with getting concerns addressed are specific grievances.
The pattern of highly positive and deeply negative reviews suggests either inconsistent care across shifts or units, differences in individual staff behavior, or that experiences have changed over time (for example, before and after ownership or staffing changes). It is also possible that a few extreme negative incidents have prompted strong reactions, while other families had routine positive outcomes; the dataset does not allow verification of timelines or the specifics behind allegations. Notably, reviewers did not provide detailed information on dining or activities programs, so there is insufficient evidence to assess those aspects of resident life.
In summary, the review set paints a conflicted picture: Broken Bow Health and Rehab is credited by multiple reviewers with an effective rehab program, compassionate and proud staff, and recent facility improvements that have led to good outcomes for some residents. At the same time, several reviews raise very serious safety and conduct concerns — including alleged neglect, abuse, cover-up, and unprofessional behavior — and report communication failures and administrative worries. Prospective residents and families should be aware of this polarization, seek up-to-date information from the facility about staffing, incident reporting, and recent inspection records, and speak directly with recent families or clinical staff to reconcile the sharply divergent reports before making decisions.
