Oaks Healthcare Center

    1501 Clayton Ave, Poteau, OK, 74953
    3.4 · 26 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean rehab but unsafe staffing

    My experience was mixed. The place is very clean, cozy and rehab-focused with excellent therapists, some wonderful aides, friendly staff (Liz and Dow) and a welcoming therapy dog. However chronic understaffing, high turnover and poor communication have led to privacy/HIPAA breaches, neglect concerns (missed vitals, withheld meds, empty Foley bag), residents left isolated and unsupervised, and even unsanitary dining practices. Management says it's improving, but given the safety and staffing issues I wouldn't recommend it without thorough checking.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 26 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.9
    • Meals

      3.3
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of Oaks Healthcare Center

    About Oaks Healthcare Center

    Oaks Healthcare Center sits in Poteau, Oklahoma and has 158 certified beds, and it offers a wide range of care options so folks can find what fits them best, like independent living, assisted living, memory care, home health care that's Medicare-certified, and hospice care, along with non-medical home care and adult day services for those that want to stay connected but still need help. The staff does skilled nursing and long-term care, and the nursing team averages about 3.43 nurse hours per resident per day, which means someone's usually around to check on you, and if you need therapy or skilled rehab services, they work with you right there. They have outdoor courtyards for folks who like a little fresh air, and the common areas feel warm and welcoming, not hospital-like, which helps everyone relax a bit and visit with others. Oaks Healthcare Center's got a clear focus on community, kindness, and open communication, where family, faith, and relationships matter and the staff talks about guiding everyone with love, joy, and peace, calling it the "Fruit of the Spirit," which some people find comforting.

    Norma Cox keeps things running as the administrator, and Crystal Hilton serves as Director of Nursing, with Dow Wilson named as secondary administrator, and the center works with Care Providers Oklahoma for daily operations. Bedlam Properties LLC, Matrix Provider Solutions LLC, and Mark Lietzke have managed the place since December 2024, and ownership comes through the Grant Rhodes Revocable Trust and Jeffrey W Young Revocable Trust, each holding half, with indirect involvement from Jonathan Rhodes and Jeffrey Young. Oaks Healthcare Center operates as a for-profit company, and they say they're dedicated to creating a workplace where professional, personal goals and family time are respected for the staff, and that they're committed to being easy for residents and families to reach and talk to if they need anything.

    The center also posts pictures of their spaces and amenities, so people can get a look before they visit, and they invite people to see the photo gallery for more details. The facility has faced several health and safety citations, including 7 infection-related deficiencies and 11 total deficiencies noted on an inspection in February 2025, with issues like infection control, providing and documenting COVID-19 vaccines, and following food safety rules. While Oaks Healthcare Center offers a large number of services and works to create a calm, supportive environment, families should review the most recent inspection reports to understand these challenges.

    People often ask...

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