Overall sentiment across the reviews for Trustwell Living at Astor Place is strongly positive with consistent praise for the staff, cleanliness, and the small, community-oriented environment. Many reviewers highlight the staff as the facility's greatest asset—described repeatedly as friendly, caring, attentive, patient and personable. Staff are frequently credited with creating a family-like atmosphere, showing genuine affection, and providing compassionate hands-on care. Reviewers also note good clinical practices in areas such as medication management, nurse-physician collaboration, and prompt communication when health issues arise.
Facility features and environment earn high marks. The community is described as intimate (often cited as around 29 residents), sunny, and home-like with vibrant common areas, a courtyard, and indoor walking space. Apartments are apartment-style with kitchenettes and private bathrooms, fostering independence and privacy. Many reviewers emphasize that the building is clean, well-maintained, and free of foul odors. Amenities such as an on-site beauty salon, free parking, and pet-friendly policies (dogs welcome) are appreciated and contribute to a comfortable, hotel-like feel for some residents.
Life enrichment and activities are a frequently mentioned positive, with a wide range of offerings: exercise classes, crafts and puzzles, field trips and country drives, Zoom sing-alongs, board games, and social dining. Participation is optional and many families report that their loved ones became more socially engaged and mobile after moving in. Staff roles such as a Life Enrichment Coordinator are noted, and reviewers commonly report that activities help uplift residents’ social lives. That said, there are repeated comments about limited weekend programming and occasional gaps in variety; some reviewers noted a newer activity director or changes in activity staffing.
Dining receives mixed but generally favorable feedback. Numerous reviews praise meals as enjoyable, generous, and well prepared, mentioning a flexible chef and good dining-room socialization. However, a notable subset of reviewers criticize meal variety and quality—comments include too much repetition of certain proteins (chicken/turkey), frequent processed meats, poor soups, and institutional or inedible meals in some cases. These mixed views suggest that while many residents enjoy the food, consistency and menu diversity may be areas for ongoing attention.
Management and operations show both strengths and weaknesses. Several reviewers applaud responsive and involved management, quick admissions in many instances, and smooth, helpful tours (specific staff like Trey were named positively). Conversely, some reviewers report inconsistent management decisions, frequent staff turnover, and staffing shortages—especially affecting caregiving and housekeeping coverage. These operational issues have led to concerns about continuity of care for a minority of residents, occasional delays in housekeeping (spill cleanup, laundry turnaround), and changes in activity/cleaning staff that families found disruptive.
Cost and care-level limitations are recurring considerations. Multiple reviews mention rising and relatively high costs, pressure around upfront payments, a nonrefundable waiting-list fee, and at least one report of move-in delays and wasted funds due to medication/administration issues. Importantly, Astor Place is repeatedly described as not suited for memory care—some reviewers explicitly state caregivers are not trained for dementia care and the community is not set up for residents with Alzheimer’s or higher-acuity memory needs. The facility also does not accept Medicaid, which limits access for some families.
Patterns and overall recommendation: Most reviewers would recommend Trustwell Living at Astor Place, especially for residents seeking an assisted living environment that emphasizes independence, social engagement, and a small-community feel. Strengths are concentrated around staff quality, cleanliness, safety, and a robust (though sometimes variable) activities program. The primary cautionary themes are the community’s unsuitability for advanced memory care, rising costs and payment policies, and intermittent staffing/management inconsistencies that can affect service continuity. Families considering Astor Place should weigh the strong personal care and social environment against these operational and financial considerations and confirm current staffing levels, meal plans, and memory-care capabilities during a tour and intake process.
