Overall sentiment: Reviews for Hearthstone at Murrayhill are predominantly positive. The most consistent praise centers on the staff—many reviewers describe caregivers, nurses, servers and administration as caring, attentive, respectful and family-like. Families repeatedly highlight quick responses to needs, good medication management, nurse practitioner availability on request, and a high level of compassion, particularly in assisted living and memory care. Many reviewers explicitly recommend the community and describe residents as safer, more comfortable and socially engaged after moving in.
Care quality and staffing: Multiple reviews emphasize excellent clinical and personal care. Memory care is noted for one-on-one attention, thorough medication follow-through and sensitivity to residents' wishes. Reviewers describe adequate staffing levels, cheerful and responsive answers to call-buttons, and staff who involve families and keep them informed. There are isolated reports of a staff member missing a resident in need or of staff seeming distracted, but these appear to be exceptions rather than the rule. Overall morale and management are described positively, with several mentions of leadership outreach and staff that go above and beyond.
Facilities and apartments: The property is repeatedly praised for being beautiful, well-maintained and modern in many areas. Common praise points include landscaped courtyards, water features, a library, spacious verandas and comfortable common rooms. Apartment units are noted as roomy with high ceilings, updated finishes, and practical amenities such as in-unit washer/dryers and individually controlled climate. The community offers a variety of apartment types (studios up to two-bedroom/ two-bath), and reviewers mention that the building accommodates hobbies and personal items (quilting machines, heirlooms) and allows pets (cats). A small number of reviewers, however, described certain areas or layouts as inward-facing, dim or outdated (50s-style decor), indicating some inconsistency in aesthetic impressions across the campus.
Dining and food service: Dining receives consistent, strong praise. Many reviewers call the meals delicious, varied and restaurant-quality; the community offers two dining rooms, frequent menu changes, vegetarian options and the ability for families to join residents at meals or holiday events. A few reviewers noted a decline in food quality after staffing changes (notably after a sous chef left), and one administrative policy (mandatory caregiver lunch purchase) was criticized. Overall, the dining program is seen as a major strength that contributes to residents’ improved appetite and satisfaction.
Activities and community life: Hearthstone at Murrayhill is described as an active, socially rich community. Reported offerings include daily activities (games, arts and crafts, exercise classes), musical events, choirs, movie nights, bean-bag baseball, scenic drives, weekly outings, volunteer opportunities and on-campus worship/Bible study led by a chaplain. Shuttle service to shopping, appointments and church is available and appreciated. These programs support a strong sense of community: reviewers frequently note residents making new friends, thriving socially and enjoying intergenerational or family events.
Management, communication and family experience: Many families highlight clear, compassionate communication from management and staff, including directors and nurses who engage with relatives. The community is locally owned and family-run, which multiple reviewers present as a positive differentiator. There are occasional administrative complaints — billing errors and incorrect charges were mentioned more than once but reviewers also report improvements over time after these issues were raised.
Cost, availability and a few negative patterns: Cost and availability are consistent concerns. Several reviewers describe Hearthstone as expensive or out of budget, and a long waiting list is noted, indicating high demand but potential access challenges. A minority of reviews raise issues such as isolated staff inattentiveness, limited activities during specific restrictions, occasional odors, or dated aspects of decor in some wings. While these negative comments are in the minority, they are worth noting for prospective residents evaluating fit and expectations.
Bottom line: Hearthstone at Murrayhill is widely regarded as a high-quality, well-run senior living community with strong clinical oversight, compassionate staff, excellent dining and an active social program. Its strengths lie in staff responsiveness, well-kept grounds, diverse activities, and flexible care levels (independent living through memory care and hospice). Prospective residents should weigh the higher cost and possible wait times against these benefits and, if possible, clarify billing policies and tour multiple areas to assess decor and lighting preferences. Overall, the reviews paint a picture of a caring, community-focused residence that many families strongly recommend, with a few isolated operational and aesthetic concerns to consider.
