Overall sentiment: The reviews for Murray Highland Memory Care are strongly positive with repeated emphasis on compassionate, person-centered dementia care and a warm, home-like environment. Across multiple reviews, families and visitors consistently highlight an affable, highly engaged staff who connect well with residents, creating a family-like atmosphere where residents feel valued, respected, and safe. The facility is frequently described as boutique-style, calming, and purposefully designed for memory care with clear signage, secure outdoor areas, and a pleasant aesthetic that supports independence and comfort.
Care quality and staff: The dominant theme is the high quality of memory care provided. Reviewers repeatedly praise a highly trained dementia-care team delivering individualized attention, dignity, and meaningful engagement. Caregivers are described as compassionate, empathetic, professional, and deeply engaged — going “above and beyond” and forming genuine relationships with residents. Many reviewers state residents “love the team” and would recommend the community. However, several reviews also raise staffing concerns: some note limited staffing levels, 12-hour shifts, and indications of staff coming to work while ill. These staffing-related notes introduce a potential inconsistency between the evident warmth and skill of the staff and concerns about staffing sustainability and infection control.
Activities, programming, and dining: Programming is a clear strength. Reviewers mention a thoughtful, varied activity calendar that includes music nights, gardening club, games, puzzles, exercise, and other cognitive-stimulation offerings. An active activity director and engaged programming contribute to strong resident engagement and social connection. Dining is also frequently praised — described as delicious with three meals per day and snacks available anytime — and overall reviewers view food and mealtimes positively as part of the community experience.
Facilities and cleanliness: Many reviews describe the building as clean, fresh, well-maintained, and thoughtfully decorated to feel like home. Positive specifics include good-sized bathrooms, private rooms with courtyard views, boutique-style décor, and purposeful layout supporting safety. That said, there is a recurring negative detail: multiple reviewers call out soiled or stained chairs in the entryway that produce a poor first impression. This single, repeated cleanliness concern contrasts with other comments calling the facility “spotless,” indicating some inconsistency in perceptions or recent changes in maintenance standards. Prospective families should inspect common areas during a tour to confirm current conditions.
Management, communication, and admissions: Management and leadership receive favorable comments for communication, transparency, and responsiveness. Reviewers note helpful move-in support, clear answers to questions, and strong family communication. On the admissions side, there are practical concerns: several reviewers flagged a $5,000 non-refundable application fee and generally high costs, and some felt the price did not always match the perceived level of care. Conversely, some reviewers described the community as good value, so opinions on cost vary. The facility can be fully booked at times, which suggests demand but also means availability may be limited for new residents.
Notable patterns and recommendations: In sum, Murray Highland Memory Care is portrayed as a warm, resident-centered community with high memory-care expertise, engaging programming, strong leadership, and a homelike environment. Major selling points are the quality of caregiver-resident relationships, purposeful dementia design, and active social/cognitive programming. The primary negatives that recur across reviews are a specific cleanliness issue at the entry (soiled chairs), infection-control concerns related to staff attending work while ill and coughing without masks, staffing pressures (long shifts and shortages), and admissions costs/fee structure. Prospective residents and families should consider touring the community to evaluate current cleanliness and maintenance, ask about staff-to-resident ratios and scheduling (to understand 12-hour shift impacts), confirm infection-control and sick-staff policies, and request full disclosure on all fees and refundable/non-refundable policies. Verifying current availability and recent changes in staffing or maintenance will help ensure expectations align with the community’s strong reputation for compassionate memory care.
