The White Piano Senior Home

    17565 SW Pheasant Ln, Beaverton, OR, 97003
    4.3 · 10 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    High-quality care, strict family rules

    I was impressed by the elegant, immaculate facility - beautiful grounds, spacious private rooms, home-cooked meals, and compassionate, professional staff who provided high-quality care and proactive communication. That said, it can feel family-unfriendly and less personable than advertised: visiting rules were strict (they even banned cake for my grandmother and asked visitors to leave during hospice) and residents weren't encouraged to socialize. If cleanliness, safety, and medical care are your top priorities, I'd recommend it; if family access and warm community interaction matter most, look elsewhere.

    Pricing

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    Amenities

    4.30 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.1
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • Hard-working, professional and compassionate staff
    • High-quality clinical care and attentive caregiving
    • Delicious home-cooked meals and enjoyed dining
    • Clean, spacious private rooms with private bathrooms
    • Elegant, well-maintained decor and beautiful grounds
    • Homey atmosphere (no hospital smell) and calm household
    • Safety, physical security, and peace of mind for families
    • Active engagement offerings (weekly music therapy, outside interactions)
    • Responsive, accessible and dedicated owner/management
    • Proactive communication during COVID and overall good communication
    • Immaculate cleanliness throughout
    • Community-focused touches (family dinners, community areas)
    • Resident happiness and positive living environment reported
    • Generally highly recommended by multiple reviewers

    Cons

    • Restrictive or challenging visiting policies (including hospice/near-death situations)
    • Some family-unfriendly incidents or policies (e.g., cake ban)
    • Perception that some common areas are decorative rather than in active resident use
    • Some staff or practices discourage resident socialization or prefer residents stay in rooms
    • Reports of care being 'basic' or 'not as advertised' by a minority of reviewers
    • Some reviewers found staff not very personable
    • Higher cost / foster care perceived as expensive

    Summary review

    Overall sentiment across the reviews for The White Piano Senior Home is predominantly positive, with repeated praise for cleanliness, the physical environment, food, and the dedication of staff and management. Many reviewers describe the home as elegant, homey and peaceful — emphasizing that it does not have a 'hospital' feel. Private, spacious rooms with private bathrooms, immaculate housekeeping, attractive grounds and tasteful living rooms are mentioned frequently. Families report that these features contribute to residents' comfort and to family peace of mind.

    Care quality and staff character are central positive themes. Multiple summaries highlight hard-working, professional, compassionate caregivers and an attentive, engaged owner/manager who is easy to reach and genuinely cares about residents. Reviewers mention that staff are knowledgeable, responsive and provide high-quality care; several specifically note proactive communication during COVID as reassuring. Weekly music therapy, outside interactions and other engagement opportunities are cited as valuable activities that contribute to resident happiness. Safety and physical security receive repeated positive mention, as does an emphasis on independence where appropriate.

    Dining and daily life are also strengths. Home-cooked meals are frequently lauded as delicious, and family-style dinners or communal meal times are described by some as community-building. The facility’s calm location and absence of a clinical odor are cited as contributing to a welcoming, home-like environment. Many reviewers say that the environment is warm and that residents enjoy their meals and the atmosphere.

    However, there are notable and consistent concerns that temper the otherwise favorable picture. Several reviews describe restrictive or challenging visiting policies — including an especially serious complaint that visitors were asked to leave near a resident’s death under a hospice visiting policy. One review recounts a specific family-unfriendly incident (a cake ban for a birthday), and other comments describe initial difficulties with visiting hours. These points suggest that visitor access and certain operational policies may be stricter than families expect, or that policy application can be inconsistent.

    There are mixed reports about social opportunities and how staff encourage (or discourage) resident interaction. While some families report active engagement, weekly programming and staff who foster community, other reviewers say staff sometimes prefer residents to stay in their rooms or do not encourage socialization. This inconsistency could reflect differences by shift, individual caregiver, resident needs, or changing practices over time. A small number of reviewers also felt the care was 'basic' or 'not as advertised' and that some staff were not very personable despite meeting clinical needs.

    Cost is another recurrent theme: a review describes foster care as expensive, though one reviewer also said it was worth the expense. This suggests the facility may be positioned at a higher price point and that value judgments vary among families. Finally, one subtle pattern is that some common areas and elegant living rooms are described as beautiful but “not for residents” or underused, implying that certain spaces may be maintained more for appearance or family visits than for active daily resident use.

    In sum, The White Piano Senior Home is consistently praised for a clean, peaceful, well-appointed environment, strong infection-control and safety practices, high-quality home-cooked meals and many compassionate, responsive staff — including an involved owner. The main areas a prospective family should investigate further are visiting and hospice policies, how socialization and group activities are encouraged across different staff/shifts, and cost/fee structure. Because reviews show a mix of uniformly positive experiences alongside clear examples of family frustration over policy and interpersonal matters, an in-person visit that asks direct questions about visitation rules, end-of-life procedures, activity schedules, and examples of staff engagement will help determine whether the facility’s culture and policies match a particular family's expectations.

    Location

    Map showing location of The White Piano Senior Home

    About The White Piano Senior Home

    The White Piano Senior Home is a board and care home that sits in a quiet area with flower gardens and well-kept outdoor spaces, and you'll notice the calm as soon as you walk in, with no strong smells and plenty of sunlight. Residents have private rooms with their own bathrooms, cable TV, internet, and safety intercoms, plus clean linens and space for personal things, which is all included in the monthly fee, so there's no need to worry about hidden charges. The staff is caring, knowledgeable, and quick to respond to residents and to family members, so questions and needs get attention right away, and people feel seen and heard. At The White Piano, meals are home-cooked three times a day and served in a family-style setting, which helps everyone feel like they belong, with a chef using fresh and organic ingredients so the menu stays balanced and healthy, and there are always fresh snacks for anyone who gets hungry between meals, including private dining choices for vegetarians if someone prefers.

    There's a full schedule most days, with music therapy every week, fun social and educational activities, arts and crafts, and fitness options, so residents can make new friends or just relax in one of the clean indoor common rooms with a stone fireplace, or out on the large decks, and people like to take strolls together on the pretty walking paths outside. Residents get help with daily routines like bathing, dressing, grooming, or medication support, all with respect and privacy, with nurses and personal care assistants always available around the clock. The home offers assisted living, skilled nursing, independent living, and memory care, so residents get the amount of help they need without feeling crowded. Safety features, sprinkler systems, and handicap-accessible spaces help everyone feel more secure. The White Piano is a private-pay community, with services like housekeeping, laundry, transportation, resident parking, family dinners, guest parking, onsite therapy, and podiatry, as well as amenities including WiFi, fitness rooms, a salon and barbershop, and community spaces where bonds between residents and staff can grow naturally. The community welcomes male and female residents and works to create a close-knit, comfortable environment where each person keeps as much independence as possible, chooses daily activities, and enjoys simple routines in a home-like setting.

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