I placed my grandma here and have been very pleased - the staff are attentive, patient and genuinely family-like (Erin and Maya at the front desk were especially helpful), med techs and the activity director are professional and responsive, and they coordinated with hospice and supported us before and after her passing. The one-bedroom is nicely done, the grounds and walking paths in a quiet neighborhood are lovely, residents are friendly, and the place feels clean, homey and safe - I'd recommend scheduling a tour.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.23·(22)
Overall rating
5
4
3
2
1
Care
5.0
Staff
4.5
Meals
3.0
Amenities
5.0
Value
4.2
Pros
Compassionate, attentive caregiving staff
Strong activity program with a dedicated activity director
Family-like, welcoming atmosphere
Clear care coordination including hospice collaboration
Helpful front-desk and administrative support
Safe, well-maintained grounds with walking paths and outdoor views
Convenient location near a transportation corridor and neighborhood amenities
Small-wing apartment layouts that support neighbor interaction
Clean, professional interior presentation
Supportive workplace culture among staff
Cons
Inconsistent leadership and administrative communication
Variable dining quality
Occasional disorganization during tours and admissions
Smaller-than-average apartment floor plans
Variable activity accessibility for residents with limited mobility
Service perception variability during management transitions
Summary of reviews
Emerald Valley Assisted Living is characterized by consistently positive feedback about frontline caregiving and a community-oriented atmosphere. Reviewers highlight caregiving staff as attentive, familiar with resident preferences, and responsive to changing needs; many describe staff interactions as warm and familial and note effective coordination with hospice and end-of-life supports. Professional med-tech presence and helpful reception staff are also cited, contributing to an overall sense of safety and responsiveness.
Activity programming is a notable strength for residents who engage: there is praise for an active and involved activity director and a social resident population. At the same time, reviewers indicate variability in engagement — some residents participate actively while others remain largely in-room — and accessibility of activities for less-mobile residents may be uneven. Dining receives mixed feedback: several reviewers found the food satisfactory, while others described it as poor, suggesting inconsistent dining quality or variable meal experiences.
The physical environment is generally well regarded. Apartments are described as nicely finished and comfortable, with good outside views, quiet surroundings, and a pleasant, walkable yard with paths. The building layout, with relatively few apartments per wing, appears to facilitate neighbor interaction and a quieter, more intimate setting. That said, standard units are described as somewhat small, which may be a consideration for people who need more living or storage space.
Management and administrative practices show mixed signals. While many families praise individual staff members and the caring culture, there are intermittent comments about chaotic tours, communication gaps, and uneven experiences tied to recent management changes. These observations point to variability in administrative consistency rather than a uniform operational failure.
Overall, Emerald Valley appears to offer strong, resident-focused caregiving and a welcoming community with attractive grounds and convenient location. Prospective residents and families would benefit from an in-person tour to evaluate apartment size, sample meal service, review activity accessibility relative to mobility needs, and discuss current leadership practices to ensure the community’s operational style fits the resident’s expectations.
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Location
Emerald Valley Assisted Living is located at 4550 W Amazon Dr, Eugene, OR, 97405.
About Emerald Valley Assisted Living
Emerald Valley Assisted Living sits in the southern hills of Eugene, Oregon, on a quiet street surrounded by tall pine, evergreen, and maple trees, making the outside look peaceful with a manicured lawn and garden that folks enjoy walking through or just sitting by the windows to watch the seasons change, and inside, the hallways and rooms stay clean, bright, and comfortable, which helps everyone feel at home. The community has been open since 1990, and with only 40 apartments, residents get a personal and homelike atmosphere, where each person can get more individualized care and staff can learn everyone's names and stories, which helps create that family-like feeling people mention when describing the environment. The staff, known for being friendly and supportive, treat residents with respect and help with daily needs like bathing, dressing, medication management, and grooming, without taking away folks' sense of independence or privacy, and because many workers have been there for years, they act almost like an extended family, helping with cooking, cleaning, and home maintenance so residents have more free time.
The apartments come in different floor plans, including studios and one-bedroom units with kitchenettes and full bathrooms, and some people might pick their layout based on how much space they like or how much sunlight they want from the windows, plus the place lets residents have pets, so small dogs or cats can move in too, which some say makes things feel even homier. Emerald Valley Assisted Living offers assisted living, memory care, independent living, nursing home services, and continuing care retirement community options, so if someone's health needs change over time, they don't have to move away just because they need more help, and the memory care section is set up for people living with Alzheimer's disease or other types of dementia, with activities and routines built to help those residents feel secure and engaged. The community has programs and group activities like clubs, fitness classes, and outings, along with entertainment to help folks stay active, social, and learning new things, and the dining options give people a chance to gather and share meals as a group, as shown in photos of the dining areas. For those who need a short-term stay, Emerald Valley also has respite care, which helps caregivers and gives residents a chance to recover after surgery or try the community for a little while.
Emerald Valley belongs to the Oregon Health Care Association, and the management and staff maintain a positive care environment that focuses on each person's dignity and comfort, making it a good place for older adults who want to stay social and independent but would like help with some basics. With stunning views, support for different levels of care, and a caring team, Emerald Valley Assisted Living stands out for offering a cozy, safe, and dependable place for seniors to live with both support and freedom.
Founded by four experienced partners, Cascade Living Group is a privately-owned senior living provider headquartered in Bothell, Washington. Operating 31 communities across Oregon, Nevada, California, Washington, and Arizona, they offer assisted living, independent living, and memory care services.
People often ask...
Emerald Valley Assisted Living offers competitive pricing, with rates starting at a cost of $5,578 per month.
Emerald Valley Assisted Living offers assisted living.
There are 37 photos of Emerald Valley Assisted Living on Mirador.
The full address for this community is 4550 W Amazon Dr, Eugene, OR 97405.
No, Emerald Valley Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Regulatory Action—Failed to provide appropriate staffing
17 Apr 2025Inspection
17 Apr 2025Inspection
Found failure to ensure all employees completed pre-service orientation before starting their duties.
Licensing—Failed to provide inservice
12 Apr 2025Inspection
12 Apr 2025Inspection
Found failure to carry out medication and treatment orders as prescribed.
Licensing—Failed to provide medical treatment as ordered
12 Apr 2025Inspection
12 Apr 2025Inspection
Found a failure to develop, maintain, and implement an acuity-based staffing tool as required by the rule, tied to a serious event.
Licensing—Failed to use an ABST
04 Mar 2025Complaint
04 Mar 2025Complaint
Investigated a complaint regarding treatment orders and noted isolated/minimal harm potential.
Deficiency—Systems: Treatment Orders
07 Nov 2024Abuse: Neglect
07 Nov 2024Abuse: Neglect
Investigated and found neglect due to failure to prevent a fall, resulting in injuries and abuse.
Abuse—Failed to properly plan care
15 Aug 2024Inspection
15 Aug 2024Inspection
Found that direct care staff competency verification and observation of safe medication administration were not properly conducted, indicating a deficiency in providing a safe environment.
Licensing—Failed to provide safe environment
15 Jun 2024Inspection
15 Jun 2024Inspection
Investigated a medication administration issue and found a deficiency that allowed a resident to receive two doses of Zolpiderm instead of Bupinorpine.
Licensing—Failed to provide a safe medication administration system
15 Apr 2024Licensure
15 Apr 2024Licensure
Found multiple deficiencies in kitchen sanitation and equipment; a later follow-up determined substantial compliance.
Investigated a re-licensing process and identified deficiencies in initial resident evaluations, service plans, change-of-condition monitoring, staff training, fire safety, and facility maintenance; follow-up concluded substantial compliance.
Deficiency—Comment
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Service Plan: Service Planning Team
Deficiency—Change of Condition and Monitoring
Deficiency—Staffing Requirements and Training – Pre-Serv
Deficiency—Training Within 30 Days: Direct Care Staff
Deficiency—Annual and Biennial Inservice For All Staff
Found that an acuity-based staffing tool was not used as required.
Regulatory Action—Failed to use an ABST
26 Jul 2023Complaint
26 Jul 2023Complaint
Determined that an Acuity Based Staffing Tool was not fully implemented or updated, leaving a mismatch between census and ABST entries.
Deficiency—Licensing Complaint Investigation
Deficiency—Acuity-Based Staffing Tool
13 Jul 2023Licensure
13 Jul 2023Licensure
Determined substantial compliance with meal service and food sanitation regulations. No deficiencies were cited.
Deficiency—Comment
29 May 2023Inspection
29 May 2023Inspection
Found a violation for failing to provide a safe medication administration system, resulting in a resident not receiving prescribed cancer medication from May 31 to June 8, 2023.
Licensing—Failed to provide a safe medication administration system
14 Nov 2022Licensure
14 Nov 2022Licensure
Confirmed substantial compliance with applicable meal service and food sanitation regulations.
Deficiency—Comment
12 Feb 2022Abuse: Neglect
12 Feb 2022Abuse: Neglect
Found a failure to provide a safe environment and to protect a resident from financial exploitation, with a narcotic pill missing; a fine was assessed.
Abuse—Failed to provide safe environment
17 Jan 2022Abuse: Neglect
17 Jan 2022Abuse: Neglect
Identified deficiencies in the safe medication administration system, including a missing controlled medication card and improper narcotics handling, resulting in abuse/neglect findings.
Abuse—Failed to provide a safe medication administration system
19 Nov 2021Inspection
19 Nov 2021Inspection
Investigated a complaint and found staff failed to follow the care plan for a resident, risking harm and constituting neglect and abuse.
Licensing—Failed to follow care plan
15 Sept 2020Abuse: Neglect
15 Sept 2020Abuse: Neglect
Investigated and found staff failed to follow the care plan during a transfer, causing a fall and substantiated abuse and neglect.
Abuse—Failed to follow care plan
26 Feb 2020Abuse: Neglect
26 Feb 2020Abuse: Neglect
Investigated a transfer incident and determined that staff did not follow the resident's care plan, placing the resident at risk of harm and constituting abuse and neglect; a fine was assessed.
Abuse—Failed to follow care plan
10 Jul 2019Inspection
10 Jul 2019Inspection
Found failure to report suspected abuse, resulting in a substantiated licensing violation and a fine.
Licensing—Failed to report potential or suspected abuse
09 Jul 2019Abuse: Neglect
09 Jul 2019Abuse: Neglect
Investigated an allegation of neglect related to housekeeping and bathroom hygiene; found deficiencies in providing bathroom hygiene assistance, resulting in loss of personal dignity and a $250 fine.
Abuse—Failed to provide appropriate housekeeping services
01 Jul 2019Abuse: Neglect
01 Jul 2019Abuse: Neglect
Investigated and found a failure to provide a safe medication administration system, resulting in unreasonable discomfort. A $500 fine was assessed.
Abuse—Failed to provide a safe medication administration system
01 Jul 2019Inspection
01 Jul 2019Inspection
Found failure to report suspected abuse. A $750 fine was assessed.
Licensing—Failed to report potential or suspected abuse
26 Jun 2019Inspection
26 Jun 2019Inspection
Investigated a complaint about medication administration and found that the resident’s medications were not administered as ordered by the physician.
Licensing—Failed to provide a safe medication administration system
16 Jun 2019Abuse: Neglect
16 Jun 2019Abuse: Neglect
Determined that a safe medication administration system was not provided, resulting in seven missed narcotic doses and neglect; a $500 fine was assessed.
Abuse—Failed to provide a safe medication administration system
11 Jun 2019Inspection
11 Jun 2019Inspection
Identified a deficiency in medication administration safety that created risk of serious harm by failing to administer medications as ordered.
Licensing—Failed to provide a safe medication administration system
01 Apr 2019Inspection
01 Apr 2019Inspection
Investigated the allegation that background checks were not conducted before hiring; found that background checks were not conducted prior to the offer of employment.
Licensing—Failed to hire according to administrative rules
22 Nov 2018Abuse: Neglect
22 Nov 2018Abuse: Neglect
Investigated and concluded that the responsible party failed to administer medications as ordered, resulting in actual harm; a fine was assessed.
Abuse—Failed to administer medication as ordered
03 Dec 2017Abuse: Financial abuse
03 Dec 2017Abuse: Financial abuse
Investigated an allegation of financial exploitation and found a failure to protect a resident from theft.
Abuse—Failed to protect resident from financial exploitation
02 Dec 2017Abuse: Neglect
02 Dec 2017Abuse: Neglect
Found a failure to assess and intervene, resulting in a fall with injury and hospitalization; a $300 fine was assessed.
Abuse—Failed to provide oversight and monitoring of change of condition
22 May 2017Abuse: Neglect
22 May 2017Abuse: Neglect
Investigated a neglect complaint; found failure to administer medication as ordered and lack of basic care to maintain health and safety.
Abuse—Failed to administer medication as ordered
01 Apr 2016Inspection
01 Apr 2016Inspection
Investigated an allegation of failing to administer ordered medication and found that medications were not administered as directed.
Licensing—Failed to administer ordered medication
12 Oct 2015Abuse: Neglect
12 Oct 2015Abuse: Neglect
Investigated the allegation that a qualified caregiver was not present and found that appropriate care was not provided.
Abuse—Failed to assure that a qualified caregiver was present
02 Apr 2012Abuse: Neglect
02 Apr 2012Abuse: Neglect
Investigated a neglect allegation and found a failure to provide a safe environment.
Abuse—Failed to provide safe environment
17 Oct 2011Abuse: Neglect
17 Oct 2011Abuse: Neglect
Identified neglect due to failing to answer a call light in a timely manner, resulting in a failure to provide a safe environment.
Abuse—Failed to answer call light in a timely manner
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Emerald Valley Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Emerald Valley Assisted Living directly. There is no cost for this service. We are compensated by the community you select.
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