Overall sentiment: The reviews for The Suites Assisted Living and Memory Care are strongly positive in aggregate, with the overwhelming majority of comments highlighting compassionate staff, strong leadership, excellent cleanliness, a robust activities schedule, and high-quality dining. Many families describe a family-like atmosphere in which residents are treated with warmth and respect, staff members are known personally by residents, and long-tenured employees contribute to continuity of care. Leadership and key staff are repeatedly named and praised (notably Patty Ely, Executive Director/activities leadership, Jenn/Jennifer, Heather, and Memory Care manager Angel Griffin), which reviewers cite as instrumental to smooth admissions, effective communication, and individualized care plans.
Care quality and staff: A dominant theme is attentive, personalized care. Reviewers consistently report that care plans are thorough, assessments are tailored, and staff go above and beyond daily needs. Multiple comments note the nursing and caregiving teams as compassionate, responsive, and proactive, with an RN and management that listen to family concerns. Staff longevity and experience are highlighted as strengths that foster familiarity with residents’ preferences and needs. Communication—both direct (phone, in-person) and indirect (frequent Facebook updates and photos)—is frequently praised for keeping families informed and easing transitions. Several reviews specifically commend billing/logistics support for being attentive and helpful during move-in and coordination.
Memory care: Memory-care responses are mixed overall and deserve careful attention. Many reviewers praise the memory-care program, citing a proactive evaluation process, a safety-focused program, engaging specialized activities, secure outdoor areas, and strong leadership in memory care (Angel Griffin receives repeated positive mentions for knowledge and dedication). These reviewers describe residents in memory care as safe, engaged, and well-cared-for. However, a small number of reviews include very serious allegations: descriptions of abrupt discharges, problematic medication suggestions (including mentions of morphine or recommendations to stop meds), claims of untrained staff or poor treatment of family members, and at least one review that describes the memory-care operation as a “disaster.” Because these are serious but relatively isolated comments amid many positive accounts, they create a notable pattern of mixed experiences specific to memory care; prospective families should ask targeted questions about staffing ratios, training, incident reporting, hospitalization protocols, and medication policies during tours.
Facilities and environment: The Suites is repeatedly described as clean, bright, modern, and well-decorated. Dining and common areas are described as airy and pleasant, with residents often seen out and about. Apartment units are characterized as spacious and functional (some are unfurnished all-inclusive), with easy-to-manage sizes and practical layouts; reviewers appreciated closets, bathrooms, and the absence of in-room kitchens where that model applies. Some mention ongoing renovation work in older sections (flooring and paint), and a few reviewers found parts of the facility to feel posh or cold rather than down-to-earth. Accessibility to nearby hospitals/clinics and secure outdoor spaces for activities and gardening were also noted as positives.
Activities and social life: Activity programming is a standout strength. Multiple reviewers praise Patty (activities lead) and other coordinators for creative, consistent programming: regular outings, scenic drives, music performances, bazaars, holiday events (notably Halloween trick-or-treat trails), craft fairs, and community involvement. These programs are credited with helping residents quickly make friends, stay engaged, and experience high quality of life. Reviewers often describe the community atmosphere as cheerful, welcoming, and filled with laughter.
Dining and kitchen: Food quality is another frequently mentioned positive. Reviewers consistently report delicious, varied meals, restaurant-style dining, accommodating kitchen staff, special event meals, and thoughtful presentation (charcuterie, personal snack cups). The kitchen team is repeatedly praised for going above and beyond and for providing balanced, appealing menus.
Admissions, value, and logistics: Many families describe the admission and move-in process as smooth, supportive, and well-coordinated. Staff helped with timing, move logistics, and rapid responses during urgent situations. While several reviewers call the facility “expensive,” most who mentioned cost also said they felt it represented good value given the level of service, cleanliness, staff responsiveness, and activities offered.
Negative patterns and cautions: Despite the strong positive consensus, there are recurrent caution points. A few reviewers reported rushed tours or insufficient explanations during initial visits. Some noted the facility’s layout can be difficult to navigate. COVID-related access restrictions were mentioned (limiting visitation at times). A handful of reviews raised concerns about untrained or rushed staff in specific incidents and one checkout/oversight incident was noted. Most significantly, memory-care experiences vary sharply: while many families praise memory-care staff and management, several serious complaints raise concerns about medication handling, emergency responses, abrupt discharges, and family conflict. These negative reports are comparatively rare but severe; they underline the importance of probing operational policies and incident histories in memory care.
Conclusion: The Suites Assisted Living and Memory Care appears to deliver a high-quality, resident-centered environment with strong strengths in staff warmth, leadership visibility, cleanliness, engaging programming, and dining. The frequent naming of specific staff and managers in praise suggests consistent, relationship-based care that many families deeply value. However, prospective residents and families should investigate memory-care specifics carefully, ask for clarity on medication and emergency protocols, confirm staff training and ratios, and request details about any incidents or complaints. Overall, the balance of reviews indicates a community where residents thrive socially and are well-cared-for, with isolated but serious concerns that warrant direct questions at tour and contract time.
