Overall sentiment toward On The Sunnyside Ach is mixed and polarized: many reviewers describe deeply positive personal experiences centered on compassionate, attentive caregiving, while a distinct set of reviewers report serious concerns about management behavior, visitation policies, and financial/contract issues. Positive comments frequently emphasize the quality of frontline care and the facility environment; negative comments focus primarily on owner/management conduct, restrictive visiting, and billing/deposit disputes.
Care quality and staff: The most consistent positive theme across reviews is praise for direct care staff. Multiple summaries call staff "angels on Earth," "kind, caring, conscientious, knowledgeable," and note that caregivers were loving and helpful during end-of-life situations. Several families said residents trusted and loved the staff and that staff demeanor was well suited to caring for older adults and those with dementia (for example, a reviewer noted a parent was happy even with dementia). There are also descriptions of excellent, attentive caregivers and a well organized caregiving operation. On the negative side, a few reviewers described some staff as rude, indicating inconsistency in interpersonal interactions. Additionally, at least one review attributes falls to the quality of care, which is a serious safety concern and contrasts with otherwise positive caregiver descriptions.
Facilities, atmosphere, and transitions: Reviewers repeatedly describe the facility as clean, comfortable, welcoming, and well organized. Several summaries highlight that the owner/operator (and in one case her husband) are attentive and hands-on, and that the home made transitions easier and helped residents feel at home. The environment is sometimes credited with producing happiness and positive resident reactions — specifically, multiple mentions of "Lumi" (likely a staff member or activity presence) bringing joy and uplifting interactions when present.
Management, visitation, and policies: A prominent negative thread involves management and visitation policies. Multiple reviewers describe the owner as controlling or rude; some family members reported being made uncomfortable during visits, being restricted from visiting, or being instructed not to touch a dying relative. These accounts suggest inconsistent or strict visitation practices that have caused distress for visiting family members. Several reviewers explicitly stated they would not recommend the facility because of these management and visitation issues, despite positive caregiving reports.
Financial and contract issues: There are several complaints related to pricing and deposits. While the facility's a la carte pricing structure is mentioned in a neutral/positive context by some (which can offer flexibility), other reviewers reported price increases and serious disputes over deposits and refunds. One review indicates a deposit refund dispute escalated to the point of requiring an attorney, and another alleges an attempted cheating over a deposit. These financial and contract-related complaints are significant red flags for prospective families and point to the importance of reviewing contracts and refund policies carefully.
Patterns and overall takeaways: The reviews show a clear split: many families praise the hands-on caregivers, the individualized attention, and the homelike, clean environment; other families are strongly critical of ownership/management practices, visitation restrictions, and financial dealings. Safety concerns (reports that care led to falls) appear in at least one account and should be taken seriously. Because of this polarization, the experience at this facility may vary depending on staff on duty, management interactions, and specific contractual terms.
Recommendations for prospective families (based on review patterns): Ask direct questions about visitation policies and end-of-life practices, clarify deposit and refund terms in writing, request references from current families about both caregiving and management interactions, inquire about fall-prevention protocols and recent incidents, and observe staff-resident interactions during a visit (including whether residents respond positively to specific caregivers such as "Lumi"). The facility receives strong praise for its caregiving and environment from multiple reviewers, but recurring management and administrative complaints warrant careful vetting before committing.
