Overall sentiment across these reviews is highly mixed, with strong praise for individual staff members and the facility’s activities contrasted by serious and recurring allegations of neglect, poor hygiene, and administrative failures. Multiple reviewers praise a core of caring, dedicated employees and note positive elements such as frequent top‑quality entertainers, regular holiday/special day celebrations, and opportunities for residents to enjoy TV and activities. Several reviews also note a long facility history (over 40 years) and some signs of improvement under new management or recent staff changes; a few family members explicitly state they would now trust the facility with loved ones.
However, these positive notes are offset by numerous and often severe negative reports. Several reviewers describe neglectful care: dirty diapers left on residents, diaper rash, urinary tract infections, failures to give prescribed medications, and long delays when residents need pain medication. There are multiple alarming allegations including maggots in wounds and resident deaths tied by reviewers to inadequate care. Hygiene and cleanliness concerns extend to smells in the hallways (described as manure) and poor food quality. Equipment and maintenance problems are frequent themes — phones and buzzers not working, delayed or insufficient maintenance responses (for example a TV mount not being corrected), and basic comfort items not provided (no ice bag). Administrative and communication issues appear repeatedly: billed for days not used, denied or unanswered phone calls, a rude phone operator, and staff refusing to speak with family members.
A major pattern is inconsistency: some shifts or teams are described as “outstanding” or “fantastic,” while others are characterized as neglectful or rude. Several reviews contrast a few very good staff with many who provide poor care, indicating variability by employee or by time of day. There are specific, actionable incidents mentioned — a resident crying and being ignored in the lunchroom; maintenance attempting, but failing to fully resolve, a TV mounting issue; malfunctioning buzzers and phones preventing timely response — that illustrate how operational failures translate into resident distress. This variability in staff behavior and the seriousness of certain complaints (wound care failures, infections, alleged maggot infestations) elevate risk concerns beyond routine customer service problems.
For prospective residents and families, these reviews suggest clear areas to investigate before admission: ask about current staffing levels and turnover, nurse and aide to resident ratios, recent inspection and survey results (especially any citations related to infection control, wound care, medication administration, or abuse/neglect), and what changes new management has implemented and can document. During a visit, observe multiple shifts if possible, tour dining and resident common areas for odors and cleanliness, test call/buzzer/phone responsiveness, ask how medications and pain relief are handled (including typical response times), inquire about wound care protocols, and request clarification of billing practices. Speak with current family members and review recent health department reports to verify whether past serious issues (UTIs, wound infestations, deaths tied to care) have been addressed.
In summary, the facility appears to have notable strengths — a group of compassionate staff, active programming with entertainers and celebrations, and some signs of management-driven improvement — but also serious, recurring complaints that include hygiene failures, medication and pain management problems, equipment and maintenance breakdowns, and inconsistent staff behavior. These mixed signals warrant careful, targeted due diligence: families should verify corrective actions, monitor care closely, and maintain clear communication channels with management if choosing this facility.
