Overall sentiment across the reviews is mixed but leans positive in many accounts, with a substantial number of reviewers praising LaGrande Post Acute Rehab for compassionate staff, strong rehabilitation and therapy programming, and effective infection control measures. Many families report that staff are caring, attentive, and build meaningful relationships with residents. Therapy teams are repeatedly described as encouraging and skilled, and the facility receives multiple compliments for its wound care protocols, entertainment and occupational therapy programs, and the quality of meals prepared by a noted chef. Management and supervisory staff are often described as compassionate and family-focused, and several reviewers specifically say they felt comfortable admitting a family member and would highly recommend the facility.
However, these favorable impressions are counterbalanced by several serious and recurring concerns. Multiple reviews allege inconsistent or unsafe medication practices — including mischarting, medications not given on time, and even an allegation of possible medication theft. Call lights and requests for help are frequently mentioned as being answered slowly or not at all in some cases, and a number of reviewers report neglectful behavior such as residents not being bathed for extended periods or being left unattended for hours. There are also troubling reports of poor medical attention, missed or untreated infections (e.g., UTIs), inappropriate use of oxygen, and at least one reviewer linking a decline and death to care issues. These types of reports include mentions of potential legal action and possible state investigations, indicating that the issues raised were perceived by some families as severe.
Staffing and consistency emerge as key themes driving the divergent experiences. Several reviews note excellent, compassionate caregivers and nurses and describe a well-maintained, clean facility with seasonal décor and amenities like an on-site beauty parlor. By contrast, others describe understaffing, mixed staff quality, inadequate weekend therapy coverage, and run-down or filthy rooms where housekeeping fell short. This variability suggests that while strong teams exist within the facility and many residents receive high-quality, attentive care, there are pockets of inconsistent practice and lapses that have materially affected some residents' outcomes.
Communication and documentation are another cross-cutting issue. Many families praise timely notifications about medical issues and an environment where staff communicate compassionately with relatives. Yet other reviews highlight documentation and communication failures, such as mischarting medications and poor record-keeping that contributed to medication errors or missed therapies. These documentation problems compound concerns about clinical safety when paired with allegations of delayed medications and unresponsiveness to call lights.
On activities, dining, and environment, the facility receives frequent positive comments: well-balanced meals, favorite dishes called out by name, seasonal decorations, entertainment, and therapy programs that meaningfully engage residents. Infection control and COVID-related safety earned positive mention from multiple reviewers who stated there was no outbreak and that precautions were in place. Family involvement and the facility’s family-centered approach are also reiterated by many appreciative reviewers.
In summary, LaGrande Post Acute Rehab appears to provide very good care for many residents, especially in rehab/therapy, wound care, dining, and in-person compassion from dedicated staff. However, there are significant and recurring negative reports — medication errors or mischarting, delayed or missing medications, slow call-light responses, alleged neglect, and housekeeping lapses — that raise safety concerns for some residents. Prospective families should weigh the prevalent positive experiences and specialties (strong rehab, caring teams, good infection control, quality dining and activities) against the documented inconsistencies. If considering this facility, ask specific questions about staffing ratios and weekend therapy coverage, medication administration and audit processes, call-light response protocols, recent state inspection results or incident investigations, and how the facility addresses reported lapses in housekeeping and clinical documentation.
