Overall sentiment across the collected reviews for Homewood Assisted Living is generally positive, with a consistent emphasis on a small, home‑like community and caring frontline staff. Many reviewers repeatedly highlight that staff are friendly, attentive, and long‑tenured; they often know residents by name, respond quickly, and work to accommodate dietary restrictions and individual needs. Admissions and marketing staff earn praise for being helpful and informative, and several family members specifically appreciated individualized support during transitions (including memory‑care transitions). The small size (around 40–44 rooms) contributes to a strong sense of community and one‑on‑one attention. Facilities and grounds are frequently described as beautiful, clean, and well maintained — with river views, courtyards, raised garden beds, and pleasant outdoor seating that many residents enjoy.
Dining and activities are recurring strengths in the reviews. Numerous comments praise the food as delicious, with customizable portions and staff (including the head chef) willing to modify meals for dietary needs, which in some cases led to improved appetite and weight gain for residents. The community provides a variety of activities — exercise classes, brain games, art, puzzles, bus rides, and social events like bonfires — and an on‑site exercise room and library are popular. That said, some reviewers requested more outings and excursions beyond the currently scheduled transportation; the transportation service (shopping/outings) appears to be limited to about once a week for many residents.
However, there are several notable and recurring concerns that temper the overall positive impression. Administrative and management issues appear in multiple reviews: some families report leadership chaos, disorganization, and frustrating communication from management or administration despite praising frontline caregivers. A number of reviewers mention understaffing or perceived weekend staffing limitations and express worry about untrained staff or declining care quality in isolated cases. There are also practical concerns about after‑hours access and security — unanswered lobby phones, difficulty obtaining entry or staff attention after 5pm, and some dark or uneven exterior walkways that could present safety risks. A few reviews cite billing and pricing problems — describing the community as expensive, and one review called out a perceived bait‑and‑switch in charges and unsatisfactory partial refunds relative to large rent amounts.
Facility specifics earn mostly high marks but with occasional caveats. Rooms are generally described as clean, bright, and spacious with good closet space and lots of windows; some suites include separate bedrooms and kitchenettes. Community spaces and amenities (barbershop, studio, laundry, multipurpose room) are appreciated. Still, a minority of reviewers mention a lack of common seating near the elevator and limited lobby seating, and at least one reviewer observed no activities during a visit. Exterior maintenance issues (cobwebs, some windows) were noted infrequently but are worth attention.
Healthcare and safety present a mixed picture. Several reviews praise personalized care planning (regular family meetings, individualized plans) and prompt, compassionate caregiving; there is an on‑site health center capable of providing higher levels of care. Conversely, at least one serious clinical concern was reported — a resident who had an ER visit and was later discharged due to level‑of‑care limitations — and family members reported frustration with weekend clinical coverage. Memory care support receives both positive mentions (supportive transition, tools and guidance) and at least one lower rating for memory care/hospice, indicating variability by case and expectations.
In summary, Homewood Assisted Living is generally seen as a clean, comfortable, and welcoming small community with many engaged staff members, enjoyable meals, attractive grounds, and a robust slate of activities. The key strengths are the staff’s compassion and responsiveness, the homelike atmosphere, and the quality of the facilities and dining. Areas for improvement identified across reviews include more consistent administrative communication and leadership, ensuring adequate staffing (especially on weekends and after hours), improving after‑hours access and exterior safety/maintenance, clarifying and stabilizing billing practices, and expanding transportation/outing frequency. Prospective residents and families will likely find Homewood appealing for its community feel and attentive frontline staff, but should ask specific questions about administrative practices, staffing patterns (including weekends and nights), after‑hours security, and transportation frequency during tours and contract discussions.
