The reviews for Cascade Terrace Post Acute present a strongly mixed and polarized picture. A substantial number of reviewers praise the bedside staff — CNAs, nurses, and therapy teams — describing them as caring, gentle, hardworking, and instrumental in recovery. Several patients credited the facility’s physical and occupational therapy with significant mobility gains, noting intensive rehab sessions (some reporting twice-daily sessions of extended duration) and attentive therapists. Multiple accounts describe a generally clean building, welcoming staff, private rooms with furniture, and on-site medical staff (MDs/NPs) who were helpful when present. Recent management changes and newly implemented programs (including respiratory and speech therapy) are highlighted by some reviewers as positive developments, and many residents or family members explicitly recommend the facility because of staff kindness and effective rehab outcomes.
Despite those positives, a large portion of reviews describe serious and recurring problems that should be weighed carefully. Communication and documentation problems are frequent themes — poor record-keeping, wrong medical records, inconsistent handoffs, and staff not following physicians’ orders. Medication administration delays and errors are reported multiple times. Several reviewers stated that physical therapy was incomplete or insufficient for their needs, and some said the facility is not ideal if the primary goal is intensive PT. Dining service is another frequent complaint: meals served late, cold, incorrect, or discarded; preferences ignored; and food described by some as bland or underseasoned. Facility maintenance and amenities show variability: some reviewers praise cleanliness, while others report dirty sheets, urine odor, moldy clothing, broken call buttons, non-working TVs/phones, missing tiles, and inconsistent trash removal.
More serious are the safety, care, and conduct allegations that appear repeatedly, though not uniformly. A subset of reviewers allege neglect or abusive behavior, including hitting, theft of money and belongings, and prolonged inappropriate stays. Several reviewers reported medical safety incidents: surgical-site infections, inadequate post-operative care (including no antibiotics or home care arrangements), inadequate pain management, and hospital transfers due to medical emergencies or deterioration. Specific structural safety concerns were noted (no bedrails or bed alarms in one report), creating fall risk and prompting hospital transfers. Billing and administrative disputes, including Medicare billing disagreements, were also reported.
Staffing and consistency emerge as central issues. Multiple accounts cite understaffing and long call-light waits, while others report quick response times; this suggests variability between shifts or units. Reviews also conflict about the quality and professionalism of staff — many praise compassionate and skilled caregivers, while others describe rude, hostile, or discriminatory behavior and an inexperienced social worker. Management changes are a notable pattern: some reviewers explicitly note improved programs and leadership under new management, while others reference historical or state findings of wrongdoing. This inconsistency suggests the facility may be in transition, with improvements in some areas but persistent gaps in others.
Overall, Cascade Terrace Post Acute appears to offer strong, empathetic bedside care and solid rehabilitation outcomes for some patients, particularly those who encounter effective therapists and responsive nurses. However, the frequency and severity of complaints about communication, medication handling, food service, documentation, safety risks, theft/allegations of abuse, and inconsistent management practices are significant. Prospective residents and family members should investigate current management and staffing levels, ask for recent state inspection reports, clarify medication and therapy schedules, confirm safety protocols (bed rails, alarms, fall prevention), and verify policies on billing and personal property security before admission. If intensive, reliable physical therapy or flawless administrative/medical coordination is the primary need, some reviews indicate this facility may not consistently meet those expectations. Conversely, for patients who prioritize compassionate direct care and effective rehab when present, several reviewers found positive outcomes and recommended the facility.
