Overall sentiment: The reviews portray Cherrywood Village as a large, amenity-rich senior living campus that many residents and families deeply appreciate for its cleanliness, beauty, and broad lifestyle offerings. Across dozens of reports, reviewers frequently praise the property’s landscaping, pool(s), fitness center, theater, ice cream parlor/coffee shop, on-site salon, and restaurant-style dining. Many residents describe a strong social atmosphere, a sense of family, and abundant opportunities to join clubs, classes, and excursions. Several reviewers specifically highlight successful COVID infection-control, the availability of transportation for errands and medical appointments, and proximity to a hospital as important positives.
Facilities and apartments: Facilities consistently receive high marks. Reviewers note well-kept grounds, sunny dining areas, enclosed courtyards, attractive interiors, skybridges connecting wings, and well-maintained vacant units that are refreshed between tenants. The pool(s) — including a noted large and well-maintained pool and indoor swimming — are recurring highlights, as are the theater and Wellness Center. Apartment quality is generally described as good: a range of one-bedroom and studio options, some with full kitchens, recent carpeting and paint choices, and large bathrooms in many units. A few reviewers mention small room sizes or a feeling that the community is quite large and can be confusing for residents with memory issues due to long hallways.
Staff, care quality, and culture: The majority of comments about staff are positive — frequently citing friendly, courteous, and caring caregivers, prompt maintenance and housekeeping, helpful concierge and front-desk staff, and a Wellness/Vitality team that programs activities daily. Many reviewers praise hands-on caregivers who preserved dignity and provided compassionate dementia care. At the same time, there is a notable minority of serious concerns: understaffing, inconsistent caregivers, insufficient training (including reports of improper transfer techniques and improper use of safety equipment), and at least one report where a resident was hospitalized for dehydration. These negative experiences are substantial because they affect safety and trust. Several reviews also emphasize strong staff retention and a family-owned culture in some wings, while others report turnover and morale issues in kitchen or administrative areas.
Dining and food: Dining receives a mix of high praise and pointed criticism. Numerous reviewers describe the food as very good or even "scumptious," celebrate restaurant-style service, large portions, and a chef-driven menu with rotating cycles. Others criticize the food for unhealthy preparation (deep-fried, over-sauced), excessive salt, poor accommodation of diabetic/cardiac diets, limited healthy options, and occasional unsanitary kitchen behavior alleged by some. Some reviewers note that dining times and policies (assigned seating, limited hours) have been inconvenient. Overall, dining is a central strength for many but also a recurring area for improvement, especially around diet-specific meals and kitchen culture.
Activities and lifestyle: Cherrywood is repeatedly commended for a wide range of activities: organized clubs (Camera Club, travel club, Forum on Contemporary Issues), crafts, music events, theater outings, weekly bus rides, bingo, book clubs, and resident-led programs. Many reviewers report active, engaging programming that encouraged socialization and new friendships. However, a subset of reviews indicates insufficient evening/weekend programming or that some activities exist in name only and do not engage all residents (particularly less-mobile or more dependent residents). Some families and residents wanted more consistent, staff-led engagement in certain areas.
Management, admissions, and value: Opinions on administration are mixed and sometimes polarized. Several reviewers praise welcoming sales and marketing staff, smooth move-in experiences, and helpful directors who go above and beyond. Contrastingly, numerous comments cite pressure from sales staff, unmet verbal promises, requests to get agreements in writing, unclear pricing, unexpected surcharges, and periodic rent increases. These financial and communication issues have prompted feelings that the community can be profit-driven. A few reviewers described management as unorganized or lacking continuity, with reports of rude front-desk staff and spots of poor communication about care plans or appointments.
Safety, cleanliness, and operations: Cleanliness and maintenance are strong selling points in many reviews — frequent mention of spotless common areas, quick housekeeping, and efficient maintenance. Yet reviewers noted occasional lapses (sticky dining tables, incidents like vomit in a doorway) and voiced safety/access concerns such as low toilet heights and occasional confusing layouts for residents with memory impairment. Positive operational notes include effective COVID protocols, temperature screening, and timely repairs; negative operational notes include understaffing leading to pressure on families to provide care or hire private caregivers.
Notable patterns and final assessment: The dominant pattern is positive: Cherrywood Village is seen as an attractive, activity-rich community with many amenities, a welcoming social environment, and generally caring staff. However, there is a consistent secondary pattern of concerns substantial enough to influence moving decisions: uneven care quality tied to staffing and training, variable management communication and sales practices, dining shortcomings for special diets, and fees/pricing increases. For prospective residents and families, the reviews suggest Cherrywood is an excellent fit for mobile, socially active seniors who value amenities and community life. Those needing higher-dependency care or precise dietary accommodations should probe staffing ratios, caregiver training, care-plan practices, and dining menus during tours. Prospective residents should also clarify pricing, surcharges, and any verbal promises in writing, and check for the most recent staffing and management practices to ensure consistency with the many positive reviewer experiences.
