Sapphire at Gateway

    39 NE 102nd Ave, Portland, OR, 97220
    2.4 · 8 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    2.0

    Affordable but dirty and neglectful

    I chose this place because it was affordable and small - it's easy to get to know residents and staff do give personalized attention. But the facility feels institutional and is often filthy: horrific smells, mold on the ceiling, stained beds, broken TV remote and clock, and malfunctioning bed controls. Staff can be hot, unconcerned, and unresponsive (call button ignored; someone was left in urine), maintenance is poor and things go missing, and administration felt uncaring. Food was unappetizing, activities were canceled for COVID (staff do take COVID seriously), and overall the safety and quality of care left me worried despite the low price and friendly housemates.

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    Amenities

    2.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      3.0

    Location

    Map showing location of Sapphire at Gateway

    About Sapphire at Gateway

    Sapphire at Gateway is a family-owned community that's been caring for seniors for over thirty years, and you can see it in how they make comfort and kindness come first, so you'll find a smaller setting where residents and staff get to know each other. The place has been recently renovated, which gives it modern touches, spacious social areas, and landscaped outdoor spaces that feel calm and welcoming, and people seem to enjoy sitting out or walking in the gardens when the weather's right. There's a strong focus on providing specialized memory care for residents with dementia and Alzheimer's disease, and they tailor care plans for each person with the help of an attending physician, so needs get met as they change. Residents can get skilled nursing care, rehabilitation for recovery from things like falls, accidents, or stroke, and physical, occupational, or speech therapy right in the building, with nurses and therapists available twenty-four hours a day. There's medication management, help with bathing, dressing, and grooming, and the staff pays close attention to each person's comfort and health, with a reputation for being genuinely compassionate, which is important in this kind of setting. Sapphire at Gateway is a for-profit facility in the Sapphire Health Services Community, and it's both Medicare and Medicaid certified, so they can support a range of financial situations.

    There are four levels of care, from independent living apartments for healthy seniors who want an active, maintenance-free lifestyle, to intermediate and skilled nursing care for those needing more help. Residents can choose private or semi-private rooms, and everyone gets three nutritious meals a day, with specialized diets available. The meals are served in a way that encourages socializing, and there are common areas inside and out for gathering, so people have space to visit and take part in activities. Housekeeping, laundry, and social services are included, and daily schedules are planned to provide structure, give people a chance to meet new friends, try different programs, and enjoy hobbies, so boredom doesn't become a problem. With regular physician rounds, the staff keeps an eye on everyone's well-being, and the community works hard to make any transition, whether short-term recovery or a move into long-term care, as smooth as possible. There's also a focus on letting residents stay independent as long as they're able, and folks who are just looking for a lively, supportive place to live find choices, social events, and perks that help them stay engaged. The facility makes connections to local shopping, restaurants, medical offices, hospitals, and rehab centers, making it easier for residents to reach what they need beyond the community, and tours are available for those who'd like a closer look at what living here is like.

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