The reviews for Senior Haven RCF are strongly mixed and show a clear split between many highly positive personal experiences and numerous serious concerns — particularly linked by several reviewers to a change in ownership. On the positive side, a large number of reviewers describe compassionate, respectful, and professional caregiving staff who provide individualized attention, effective pain management, and meaningful end-of-life care. Multiple families report that staff became like family, advocated for residents, communicated well, and supported family involvement (including flexible visiting and room-decorating). Clinical strengths cited include the owner being an RN, presence of an LPN, a reported 1:10 nurse-to-resident ratio, and successful rehabilitation outcomes (for example, residents regaining the ability to walk after PT). Practical amenities and policies that pleased reviewers include acceptance of Medicaid, a 40% discount for shared rooms, arranging 30-day home health services, a private dining room for guests, patios off rooms, and private-room options with toilet/sink.
Facilities and activities receive mixed but specific praise. Many reviewers highlight a homelike atmosphere, warm décor, clean apartments, lovely grounds and flowers on the patio, social meals, holiday parties, movie nights, games, BBQs, and an accommodating activities director. Several accounts emphasize very clean, new-feeling units, reliable housekeeping, and no bad odors. Food quality is praised in multiple reviews and the community is described as secure and family-friendly by many families who say their loved ones thrived there.
Counterbalancing these positives are repeated and troubling patterns reported by other reviewers. A common theme is deterioration following a change in ownership: reviewers describe high staff turnover, frequent changes in nurses and administrators, and departures in leadership (including an admissions director). Multiple reviews report supply shortages (specifically wipes, briefs, and gloves), allegedly watered-down or inadequate soap, and inconsistent or deficient infection-control practices including lapses during the COVID era. Cleanliness is inconsistent across accounts — while some call the facility spotless, others report it as extremely dirty with inadequate cleaning and maintenance problems such as peeling paint and holes in rooms. Staffing shortages and slow care responses recur as concerns, including reports of nursing staff not being available when needed, medication management gaps, and phone or communication unresponsiveness that left families unable to reach residents or staff at critical times.
There are also operational and policy concerns that potential residents should weigh. Several reviewers called out pricing as too high or unclear and alleged an organizational focus on profit over care. Some families raised safety and appropriateness issues — for example, children present on the premises when they should not be — and reported changes in the resident mix (a shift toward behavioral and mental-health admissions) that caused discomfort for certain families. Others noted practical drawbacks such as small room sizes, limited curb appeal or visibility from the street, and parking at the back of the facility. Reports on dining and activities are likewise inconsistent: while many describe varied programming and excellent meals, some reviewers say activities diminished and diets were not followed.
Overall, the most salient patterns are: (1) a strong base of reviewers who experienced warm, attentive, and skilled care in a homelike environment; and (2) a cluster of recurring, serious complaints — notably supply shortages, staffing churn, cleanliness and infection-control lapses, management instability, and perceived decline since ownership change — that have significantly undermined confidence for other families. Because of this dichotomy, a prospective resident or family should not rely solely on the average takeaway but should instead perform targeted due diligence: visit in person (multiple times, at different hours), observe cleanliness and staffing levels, ask directly about current staffing ratios, turnover rates, supply management, infection-control policies and recent inspection reports, tour a typical resident room, inquire about the activities calendar and dietary accommodations, and request references from current families. Also confirm financial policies, rates, and any discounts or Medicaid acceptance in writing. The reviews indicate that experiences at Senior Haven RCF can vary substantially depending on current management, staffing, and operational practices, so an up-to-date, in-person assessment and direct questions to administrators will give the most reliable picture.
