Overall sentiment across the reviews is predominantly positive, with repeated praise for the people, programming, and the unique historic environment at St. Andrews Memory Care. Reviewers consistently highlight compassionate, family-like caregiving, engaged activity staff, strong nursing/hospice collaboration, and a welcoming admissions experience. The community’s historic character — a former convent/monastery with preserved wood, high ceilings, beautiful windows, an on-site chapel, and attractive outdoor grounds — is frequently cited as a major strength that contributes to a calm, secure, and faith-friendly atmosphere.
Care quality and day-to-day resident experience are among the most commonly lauded aspects. Many families report that residents are treated with kindness and respect, feel safer, and settle in well. Multiple reviews call out individual staff and leaders by name (for example, Debbie, Ms. Nikitta, Joshua, McKenzie, Milo, Angela Gardner, and Kyra Thompson) and describe nurses, hospice personnel, and activity staff as going above and beyond — buying clothing, assisting at end-of-life, enabling video calls, and running an enriching activities calendar. Several reviews specifically mention excellent end-of-life or short-stay care and gratitude for supportive hospice coordination.
The activities program receives strong and repeated praise. Reviewers describe a bubbly, engaging activities director and assistant, a varied and enriching schedule, opportunities for socialization and video calls, chapel services, and events that create a true community feeling. Meals and dining are generally reported positively — cooks are called good, meals look appetizing, and staff are willing to accommodate requests. Additional amenities mentioned favorably include roll-in showers, outdoor seating and walking areas, and a sense that the facility can be accommodating and organized during admissions.
However, the reviews also reveal a number of recurring concerns that prospective families should weigh carefully. Staffing and management stability emerge as a mixed theme: while many reviews praise long-tenured, dedicated staff and a family-like culture, an equal number of reviews report high staff turnover, frequent staff and management changes, language barriers with some aides, and inadequate supervision at times. Some families experienced insufficient training for caregivers and med-techs, trouble obtaining PRN medication for anxiety, and even reports of medication changes or attempts at sedation that caused alarm. There are also specific safety complaints such as residents having frequent falls in some instances — these should be investigated further by asking about staffing ratios and fall-prevention protocols.
The physical layout and size of the building are double-edged. Reviewers love the historic architecture, chapel, and outdoor grounds, and many praise the cottage-style approach that groups dementia care by level. At the same time, the facility’s multi-level configuration with many hallways and limited direct outdoor access from some memory-care areas is noted as making supervision more difficult and the layout confusing for some families. Room quality impressions vary: several reviewers praise rooms with natural light and a cozy vibe, while others report very small rooms or that photos shown during tours did not match the actual room assigned. Cleanliness is similarly mixed: many describe clean hallways and well-maintained spaces, but others cite lapses in housekeeping and the need for building updates in places.
Communication and administrative processes show variability. Numerous reviewers commend prompt, clear answers and a well-organized admissions team, but there are also reports of poor communication following a resident’s death, unclear billing, and insufficient family feedback about daily care. Practical operational issues were mentioned a few times — elevator-code problems, high indoor temperatures that might contribute to lethargy, and occasional organizational confusion — and should be clarified during a tour or meeting with management.
In summary, St. Andrews Memory Care appears to be a strong option for families seeking a memory-care community with a historic, faith-friendly setting, robust activities, attentive nurses and hospice partnerships, and a warm community culture. The most notable advantages are the compassionate frontline staff, engaging activities program, attractive grounds and chapel, and an admissions team that many families found helpful. The key risks or areas requiring due diligence are staffing stability and training, medication management protocols, supervision/fall prevention, room size versus marketing materials, and consistency of housekeeping and communication. Prospective families should tour multiple rooms in person, ask for specifics about staffing ratios and turnover, review the facility’s medication and PRN policies, inquire about fall statistics and prevention practices, confirm billing and post-death procedures, and speak with both nursing leadership and the activities director to ensure the environment meets their expectations and their loved one’s specific care needs.
