Overall sentiment across the reviews is mixed but leans positive, with a strong and recurring emphasis on compassionate, attentive caregiving and a well-appointed, home-like physical environment. Many reviewers describe the staff as warm, loving, and kind — noting hugs, respectful interactions, and a general sense that dignity is preserved for residents. Several comments highlight low staff turnover and ample staffing levels, which families interpret as a sign of stability and continuity of care. Multiple reviewers explicitly stated they felt grateful or relieved to have their loved one at the community and would recommend the facility.
The facility's physical attributes receive consistent praise. Reviewers frequently call out the decor and architecture as beautiful and lodge-like, describing the atmosphere as homey rather than institutional. The community is described as very clean and attractive, with secure outdoor areas and gardening space. Many appreciate that the community specializes in memory care, is located near a hospital, and that doctors will treat residents inside the facility, which families see as an important safety and convenience feature.
Activities and programming are another strong positive theme. Reviews mention a wide variety of daily activities including crafts, games, music, and snacks, plus special offerings such as live music, dancing, spa services, and visits from outside vendors. Regular outings — bus trips and weekly scenic drives — and engagement opportunities like gardening are highlighted as meaningful ways staff keep residents active and socially involved. Several reviewers specifically praise the activities team for creating an engaging schedule that provides stimulation and routine.
Despite many favorable comments, a noteworthy minority of reviews raise significant concerns. The most common practical complaint is the prevalence of shared semi-private bedrooms and bathrooms and generally smaller room sizes; several reviewers explicitly disliked shared accommodations and said they would not want a parent to be placed there. Cost is another explicit downside—several reviewers called the community expensive.
More serious are the reports about inconsistent care and culture. While many families report compassionate and attentive staff, a subset of reviewers describe disrespectful or inattentive staff behavior, intimidation or infringement on resident autonomy, and a lack of teamwork. There are allegations of management inaction and an unhealthy workplace culture in at least some accounts; one reviewer described a steady decline in care after a promising start, citing unmet promises that ultimately led them to remove their loved one. The activities manager was specifically criticized by name in one summary, indicating that leadership and team dynamics may be uneven in places. Noise level was also mentioned as a minor but recurring downside.
In summary, Country Side Living - Memory Care appears to offer a strong, home-like memory care environment with plentiful programming, engaged staff, and good cleanliness and facilities — qualities that lead many families to feel grateful and confident in the care provided. However, prospective residents and families should be aware of significant caveats noted by several reviewers: the prevalence of shared rooms and smaller private spaces, higher cost, and pockets of inconsistent staff performance and management issues. These negative reports range from inattentiveness to more serious cultural concerns and a reported decline in at least one resident's care over time. Anyone considering this community should tour the rooms to assess room configurations, ask specific questions about staffing ratios and staff retention, probe how management handles complaints and quality concerns, and seek references from current families to gauge consistency of care over time.
