Overall sentiment across the reviews is deeply mixed and highly polarized. A recurring and strong positive thread is Meadow Park Care’s rehabilitation department and certain direct-care staff: multiple reviewers single out therapists (notably Jen and Matt) and the therapy team for excellent, effective work that helped residents regain activities of daily living and return home. CNAs and aides are frequently described as compassionate, hardworking, and willing to go above and beyond, creating a family-like atmosphere in many accounts. Activity programming (BINGO, crafts, painting, board games) and occasional pet visits are noted as meaningful contributors to residents’ quality of life. Several reviewers also praise individual nurses, cooks, cleaners, drivers, and department managers — and a handful of posts describe measurable improvements under new ownership or management changes.
Counterbalancing those positives are numerous, serious, and recurring concerns about safety, staffing, and basic care. Understaffing and slow or ignored call-button responses are the most consistent complaints; these staffing problems are tied to many of the most severe allegations, including residents left unattended while vomiting, denied bathroom assistance, long waits for showers, and people remaining in soiled or urine-soaked garments. Multiple reviews allege delayed or withheld medications (including inadequate pain control), delayed bandage changes, untreated or poorly treated bed sores, dehydration leading to emergency hospitalization, and at least one fall from bed. These accounts describe real and immediate risks to residents’ health and dignity.
Facility condition and environmental concerns appear repeatedly. Reviewers report pervasive urine and feces odors, dim and depressing lighting, broken blinds that compromise privacy, leaking toilets, sparking electrical outlets, malfunctioning beds, and an overall sense that the physical plant is outdated and in need of repair. Shared rooms and reports of bullying roommates or harassment by staff contribute to safety and comfort concerns. Food quality reviews are mixed: some residents and family members praise meals, while others call the food disgusting and cite terrible dining experiences. Value is questioned when families pay daily rates yet face these issues.
Communication and management problems form another prominent theme. Families mention unanswered phones, poor communication about resident status, threats of out-of-pocket charges, and even evictions driven by insurance/state payment issues. Several reviewers describe an adversarial relationship with administration or corporate leadership, alleging that staff complaints were ignored or staff were silenced. There are allegations of severe system-level problems — including lawsuits, bankruptcy filing, and calls from reviewers for state intervention or shutdown — that indicate distrust in the facility’s governance and regulatory compliance. At least one report claims a COVID-19 outbreak was mishandled and transfers refused.
An important pattern is the sharp divide between highly positive, gratitude-filled reports and deeply negative, urgent allegations of neglect and unsafe conditions. Many positive reviews focus on individual employees or specific departments (notably rehab and some CNAs), while negative reviews point to systemic failures (staffing, management, safety, sanitation). Several reviewers note improvement under new management, suggesting variability over time and possible localized repairs to culture or operations. However, the prevalence of recent severe complaints (neglect, medical errors, safety hazards) means these improvements are not universally experienced.
For readers and families evaluating Meadow Park Care, the reviews suggest due diligence is essential. Strengths to verify in person or by asking the facility: the quality and outcomes of the rehabilitation program, the availability and responsiveness of CNAs and therapists, the nature and frequency of activities, and any recent management changes or improvements. Red flags to investigate directly: staffing ratios and response times, medication administration protocols, incidence and treatment of pressure wounds and falls, infection control records (including COVID-19 handling), cleanliness and odor control, complaint history with state regulators, and any documentation of lawsuits or bankruptcy proceedings. The combination of very positive personal accounts and serious safety/neglect allegations means experiences can vary widely by unit, staff on duty, and over time; prospective families should tour the facility at different times, speak to recent families, and review official inspection or incident reports before making decisions.
