Overall sentiment across the reviews is mixed-to-positive with a strong emphasis on the facility’s homelike environment, cleanliness, and attentive clinical care. Multiple reviewers highlight that the house is beautiful and spotless, with a peaceful, mellow atmosphere and a pleasant backyard with trees, flowers, and berries. Several comments praise the professionalism and warmth of the staff, noting 24/7 coverage, attentive nursing, and specific commendations for staff members (notably Janelle and Margie). There are reports of successful clinical outcomes such as healing after a hip fracture, which supports the view that clinical care can be excellent. The facility is described by some as well-run, capable, and recommended, offering memory care and small, adequate apartments close to home.
Care quality and staff interactions are recurring strengths but also a source of variability. Many reviewers describe staff as empathetic, helpful, and knowledgeable, and they value the facility’s willingness to accommodate visitors and personal items. At the same time, a few reviewers note inconsistent staff performance—characterizing some caregivers as lazy while others are highly attentive—which suggests variability that may depend on individual caregivers or shifts. There are also concerns about staff turnover or management decisions, including a mention that a preferred caregiver was fired, which contributed to dissatisfaction for at least one family.
Facilities and amenities are generally viewed positively for being homelike and clean. Outdoor space and a quiet atmosphere receive particular praise. However, there are practical concerns: a promised accessibility ramp was not installed for one resident, and some families felt that the room they were shown "did not feel right." The apartments are small but described as adequate by several reviewers. Cost is flagged as high by at least one reviewer, suggesting that perceived value may vary depending on expectations and personal finances.
Dining and activities show mixed feedback. Home-cooked meals and good food are appreciated by multiple reviewers, yet there are reports of inconsistent meal quality with some meals resembling fast food. Activities are a notable recurring weakness: many reviewers state there are limited or almost no activities, and some explicitly attribute reduced programming to COVID-19 restrictions. Multiple families asked for more activities, indicating that social and recreational programming is an area for improvement.
Management and communication present a notable pattern of concern for some families. One reviewer reported that the owners stopped talking to the family during the last week of their involvement, which they called out as problematic. Other reviews mention family-led decision making in ways that made some relatives uneasy, implying occasional misalignment between family expectations and facility practices. A few reviewers stated they were "not happy with the community" or felt their loved one would not be happy there, particularly when residents have more advanced dementia, suggesting the facility may be better suited for some levels of need than others.
In summary, Premier Care Homes, LLC appears to provide a warm, clean, and homelike environment with several strong caregivers and good clinical outcomes in many cases. The facility is praised for its caring staff, 24/7 coverage, and pleasant grounds. However, consistent concerns include limited activities (exacerbated by COVID restrictions), inconsistent staff performance and turnover, occasional management or communication problems, variable meal quality, and unmet promises around accessibility modifications. Prospective families should weigh the facility’s strengths in individualized clinical care and atmosphere against these operational and programming limitations, and should clarify expectations about activities, staff consistency, accessibility accommodations, and management communication before deciding.