Overall sentiment about Prestige Senior Living Southern Hills is highly mixed and polarized: many reviewers describe an attractive, bright, and activity-rich community with warm frontline staff and good food, while numerous others report serious operational, safety, and management problems that materially affected resident care. Patterns in the reviews show two dominant threads — consistently positive experiences focused on individual caregivers, community life, and facility aesthetics, and recurring negative experiences centered on staffing instability, inconsistent clinical care, and administrative dysfunction.
Staff and care quality: The most frequent praise centers on compassionate, friendly, and attentive caregivers who create a family-like atmosphere for many residents. Multiple reviewers singled out individual staff members and community relations personnel (e.g., Mia Kerns, Teresa Dinsmore) for exceptional support during move-in, outreach, and ongoing communication. At the same time, a large number of reviews cite high staff turnover, frequent new hires, and understaffing, which reviewers attribute to poorer assistance with activities of daily living (ADLs), delayed or incorrect medication administration, and insufficient monitoring after falls. The result is considerable variability: some families report proactive, empathetic caregiving and good medication monitoring, while others report medication errors, missed welfare checks, and inadequate attention to residents’ changing medical needs.
Management and communication: Management practices are a major fault line in the reviews. Several people describe ownership/management as unresponsive, dismissive, or even rude — with accusations of putting finances ahead of resident wellbeing and failing to address family concerns. There are specific, serious allegations in some reviews, including State Ombudsman citations and reports that residents were moved abruptly or rights were compromised. Conversely, other reviewers say management and owner interactions exceeded expectations. Communication is uneven: some families received timely updates and felt involved in care, while others report not being notified about medical changes or delayed responses to emails and meeting requests. This inconsistency suggests that experiences may vary by shift, supervisor, or over time, particularly around noted management transitions.
Facilities and maintenance: The facility’s public areas, scenery, and many common spaces are consistently described as clean, bright, and welcoming. On-site amenities — dining rooms, game/exercise rooms, hairdresser, laundry, Jacuzzi, and transportation — are frequently praised and contribute to strong social engagement. However, there are repeated reports of maintenance issues within resident apartments (unclean carpets and windows, delayed light bulb replacements), prolonged elevator outages and scary temporary fixes, and occasional rundown conditions in some units. These maintenance shortcomings, sometimes coupled with high rents and non-refundable deposits, create a perception of poor value for some families.
Dining and activities: Activities programming and outings (including casino trips and community excursions) are acknowledged as a major strength; many residents enjoy a packed activities calendar, social events, and opportunities to form new social networks. Dining reviews are more mixed: many reviewers say the food is very good or excellent — better than previous facilities — and praise the dining environment, while others report institutional-style meals served cold or left in hallways. Overall, the community seems to offer robust programming, but food quality and service consistency vary.
Safety, clinical concerns, and memory care: Multiple reviews raise serious safety and clinical-care concerns: missed checks after falls, an example of a resident found with a broken hip, inadequate dementia/memory-care readiness in some instances, and medication management problems (incorrect administration, delays, or extra fees). These reports are especially troubling because they reflect outcomes that directly affect resident health and safety. Several families described having to move loved ones out because the facility could not meet escalating care needs. Memory care appears to be an area where expectations should be carefully verified: reviewers say the community sometimes overestimates residents’ abilities and staff may require more targeted training for higher-acuity dementia care.
Cost, value, and admissions: Reviewers frequently mention relatively high rental rates, required deposits (sometimes non-refundable and large), and extra charges for services that some families expected to be included. A number of reviewers questioned the value proposition, particularly when they experienced insufficient staffing, maintenance lapses, or clinical errors. Positive admissions experiences are also reported — some families had smooth, welcoming, and well-supported moves — but these are counterbalanced by reports of rushed or unsuitable placements, especially during COVID restrictions when tours and socialization were limited.
Patterns and recommendations for prospective families: The reviews suggest a community with strong relational strengths among frontline caregivers and excellent communal amenities, but also systemic weaknesses related to staffing stability, clinical oversight, and administrative responsiveness. Experiences appear to vary significantly by time, management team, and even by shift. Prospective residents and families should: ask about current staffing ratios and turnover rates, inquire specifically about medication administration protocols and incident reporting, request recent survey or Ombudsman records, confirm what is included in fees versus extra charges, inspect individual apartments (not just public areas), and meet nursing/clinical leadership. If memory care or higher-level nursing support is needed, request detailed care-plan examples and training expectations for staff.
In summary, Prestige Senior Living Southern Hills can offer an attractive, activity-filled environment with caring staff and good amenities for many residents, but there are credible and recurring reports of serious operational and clinical problems that have harmed some residents and led families to leave. The community may be a good fit when you encounter the positive side (stable, attentive staff and strong programming), but the negative themes — especially management responsiveness, medication and safety concerns, and inconsistent maintenance — merit careful, specific due diligence before moving a loved one in.
