I'm very pleased with this community - the staff genuinely treat residents like family (they even call me "Uncle Vic"), are attentive and welcoming, and helped with the move-in, especially Mia Kerns and Teresa Dinsmore. The facility is spotless, bright and cheerful, with great dining, plenty of activities and outings, and a friendly, homey atmosphere. My aunt is happy and well cared for; I'd definitely come back for a second look.
Scheduled transportation for appointments and trips
Welcoming move-in and transition support
Bright, apartment-style private units
Convenient community location near church and family
Strong social atmosphere and resident engagement
Regular communication with families in many cases
Organized common spaces (dining room, game rooms, patios)
Cons
High staff turnover and frequent use of inexperienced staff
Inconsistent staffing levels leading to care delays
Gaps in medication-administration controls
Variable quality of personal-care support for ADLs
Inconsistent meal-service reliability and temperature control
Weaknesses in frontline supervision and teamwork
Inadequate maintenance responsiveness for apartments and equipment
Inconsistent family communication and management responsiveness
Pricing structure with high rents and additional service fees
Variable readiness and staffing for memory-care needs
Gaps in resident-monitoring and post-incident follow-up
Organizational/leadership instability after management changes
Summary of reviews
Feedback about Prestige Senior Living Southern Hills is mixed, with clear strengths in hospitality, communal amenities, and programming alongside recurring operational concerns. Positive commentary centers on the facility’s public spaces, welcoming move-in support, and an active calendar of activities and outings. Many families and residents praised friendly direct-care staff, a bright and social dining environment, on-site amenities (salon, laundry, exercise areas, Jacuzzi), and scheduled transportation for appointments and trips. The location and apartment-style units are frequently cited as convenient and attractive.
Care quality and staffing present a divergent picture. Numerous accounts describe attentive, compassionate caregivers who build rapport with residents and keep families informed; however, there are also repeated indications of high staff turnover, frequent new or inexperienced hires, and understaffing at times. These operational patterns have been associated with delays in assistance for activities of daily living, inconsistent monitoring after incidents, and concerns about medication administration processes (including additional medication fees). There are also specific concerns about readiness and supervision for residents with memory-care needs.
Dining and activities are generally regarded as strong points: reviewers mention good-tasting meals, a central dining room, varied menus, and an extensive activity schedule (card games, exercise classes, outings, field trips). That said, some comments note inconsistent meal service (including food temperature and service timing) and variability in dining experience across shifts. COVID-19 restrictions were cited as having temporarily limited socialization and on-site tours for some families, but staff accommodations for visits were also noted.
Facility condition and maintenance show a similar split. Public areas and common spaces are frequently described as clean, bright, and well-kept. At the unit level, however, there are examples of delayed light-bulb replacement, cleanliness concerns in some apartments (carpets, windows), and intermittent equipment outages (notably an elevator). These issues suggest uneven responsiveness to maintenance requests.
Management and organizational issues are a prominent pattern in the feedback. Several accounts describe changes in management leading to reduced responsiveness, poor internal communication, and perceptions that financial priorities influence care decisions. There is at least one reference to a State Ombudsman citation concerning resident rights, and families have expressed frustration with delayed meetings, unanswered emails, and difficulty obtaining timely explanations of charges or care plans. Conversely, some staff in community-relations and admissions roles are singled out as helpful and supportive during transitions.
In summary, Prestige Southern Hills may be a good fit for prospective residents who prioritize social programming, attractive common areas, and an active community environment. Families seeking consistent clinical oversight, robust memory-care readiness, or guaranteed staffing continuity should verify current staffing ratios, medication-administration protocols, maintenance-response times, and the fee structure before committing. An in-person visit, direct questions about recent management changes, and requests for documentation about training and incident-response policies are advisable steps for families assessing this community.
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Location
Prestige Senior Living Southern Hills is located at 4795 Skyline Rd S, Salem, OR, 97306.
About Prestige Senior Living Southern Hills
Prestige Senior Living Southern Hills sits in a quiet, forested neighborhood close to churches, parks, and medical clinics, offering a homey place for seniors who want comfort without too much fuss, and it's got all kinds of care on one campus, so folks can start off living independently and then get more help as they need it, whether that's assisted living, memory care for dementia, skilled nursing, or even hospice and home care. The community has 66 beds, and you'll find well-kept apartments with safety features like grab bars and emergency cords, plus most have kitchenettes, so people can still do some cooking if they want, but meals are served restaurant-style in the dining hall with menus known for good food, and there's even a private dining room for visiting with family. The place is pet-friendly, has wheelchair access, no smoking inside, and offers free resident parking along with scheduled transportation for errands and appointments, staff are present 24/7, including nurses, and there's always a doctor on call for health emergencies.
Services really cover the spectrum, including counseling, help with daily activities like bathing and dressing, medication management, in-house dentist and podiatrist visits, and therapies like physical, occupational, and speech, while folks in independent living get regular housekeeping, linen service, maintenance, and access to Wi-Fi. The memory care area is designed to keep people with dementia safe from wandering and confusion, with special programming focused on cognitive health, and there's also care for folks who just need a break at home, using trained aides for companionship and non-medical tasks. Hospice support is available for those approaching end of life, plus there's long-term and respite care and Medicare-certified home health care.
Social life's big here, with a full calendar of events-everything from happy hours and fashion shows to car parades-plus offsite outings, religious services, and volunteer programs, all run by a dedicated life enrichment director. Activities and programs encourage movement and mental sharpness, like Ageless Grace® fitness, Celebrations wellness plans, Mind Masters cognitive exercises, Energize Exercise, and fall reduction classes, along with both onsite and offsite devotional services for spiritual needs. The community supports aging in place, so residents typically don't have to move as their needs change, and there's regular transportation for shopping or doctor's visits, so people can stay as independent as possible. Classic architecture, indoor and outdoor lounges, and beautiful scenery make it a pleasant place to sit outside or visit with friends, and the overall set-up aims to give people a safe, active, and friendly home in their later years. For more details about amenities, programs, or services, the community maintains a website.
About Prestige Care
Prestige Senior Living Southern Hills is managed by Prestige Care.
Founded in 1985 but tracing its roots to 1946, Prestige Care began with Sarah Delamarter, a nursing pioneer who started caring for seniors in her Troutdale, Oregon home. What began as a compassionate effort to support her family evolved into a multi-generational legacy when her grandsons Harold and Dr. Rick Delamarter, along with business partner Greg Vislocky, expanded the business throughout the western United States. Today, this family-owned company remains headquartered in Vancouver, Washington, maintaining Sarah's original spirit of personalized, compassionate care. Prestige Care operates over 75 communities across seven western states including Oregon, Washington, California, Arizona, Nevada, Idaho, and Montana.
People often ask...
Prestige Senior Living Southern Hills offers independent living, assisted living, memory care, board and care, and skilled nursing.
There are 32 photos of Prestige Senior Living Southern Hills on Mirador.
Yes, Prestige Senior Living Southern Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 4795 Skyline Rd S, Salem, OR 97306.
No, Prestige Senior Living Southern Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found a failure to provide a safe medication administration system that resulted in missed doses and potential harm.
Abuse—Failed to provide a safe medication administration system
30 Nov 2025Abuse: Neglect
30 Nov 2025Abuse: Neglect
Found abuse and neglect due to failure to provide a safe environment. A $375 fine was assessed.
Abuse—Failed to provide safe environment
30 Nov 2025Abuse: Neglect
30 Nov 2025Abuse: Neglect
Found a failure to provide a safe environment, constituting abuse and neglect; an individual with a history of inappropriate behaviors touched a resident in the dining room, causing discomfort and loss of dignity.
Abuse—Failed to provide safe environment
22 Nov 2025Inspection
22 Nov 2025Inspection
Investigated a delayed call light response that created risk for a high-fall resident and involved neglect and abuse.
Licensing—Failed to answer call light in a timely manner
04 Nov 2025Kitchen
04 Nov 2025Kitchen
Identified deficiencies showed inadequate leadership oversight of food services and extensive kitchen sanitation issues, including missing sanitizer and outdated labeled items, with failure to implement prior corrective actions.
Found failures to properly plan care to mitigate fall and self-transfer risks, leading to neglect and abuse; assessed a $1,500 fine.
Abuse—Failed to properly plan care
23 Aug 2023Abuse: Neglect
23 Aug 2023Abuse: Neglect
Found failures to plan care for a known fall risk, leading to an unwitnessed bed fall with injuries.
Abuse—Failed to properly plan care
19 Aug 2023Inspection
19 Aug 2023Inspection
Identified that care plans were not followed during a transfer, resulting in a fall and bruise. Neglect and abuse occurred.
Licensing—Failed to follow care plan
31 May 2023Inspection
31 May 2023Inspection
Found a licensing violation involving physical abuse and neglect of a resident, including failure to protect from emotional abuse.
Licensing—Failed to protect resident from mental or emotional abuse
31 May 2023Inspection
31 May 2023Inspection
Investigated and found that a staff member massaged a resident’s legs despite the resident’s pain, constituting physical abuse, and that the provider failed to protect the resident from abuse.
Licensing—Failed to protect resident from physical abuse
29 May 2023Abuse: Neglect
29 May 2023Abuse: Neglect
Investigated and found neglect and abuse due to failure to provide appropriate services, resulting in multiple falls with injuries. A $1,500 fine was assessed.
Abuse—Failed to provide service
22 May 2023Abuse: Neglect
22 May 2023Abuse: Neglect
Investigated a transfer-related incident where a Hoyer caused head injury; findings show safety failures and neglect with abuse.
Abuse—Failed to provide safe environment
22 May 2023Abuse: Neglect
22 May 2023Abuse: Neglect
Investigated a neglect and abuse allegation; found a resident experienced discomfort and bruising during transfers, and that safe environment and proper Hoyer lift training were not provided. A $500 fine was assessed.
Abuse—Failed to provide safe environment
27 Feb 2023Validation
27 Feb 2023Validation
Identified extensive deficiencies across governance, resident rights, health services, and safety practices, with widespread lapses in oversight and care; the overall status was substantial compliance.
Found neglect for failing to plan and implement fall-related care and interventions, resulting in multiple falls and injuries including a fractured pelvis.
Abuse—Failed to provide service
06 Jan 2023Inspection
06 Jan 2023Inspection
Found a deficiency where the Acuity-Based Staffing Tool wasn't updated to reflect resident needs, with inconsistencies among the roster, care plans, posted staffing plan, and ABST data.
Licensing—Failed to use an ABST
24 Dec 2022Abuse: Neglect
24 Dec 2022Abuse: Neglect
Found neglect and abuse due to failure to provide needed services, resulting in several falls and injuries; assessed a $450 fine.
Abuse—Failed to provide service
17 Nov 2022Licensure
17 Nov 2022Licensure
Identified deficiencies in kitchen cleanliness and food sanitation. Observed items on the freezer floor, boxes on the dry storage floor, debris under sinks, greasy vents and ovens, and un-lidded garbage cans.
Found violations of resident rights due to inadequate toileting care, resulting in unreasonable discomfort and loss of personal dignity; a fine was assessed.
Abuse—Failed to provide service
06 Oct 2022Complaint
06 Oct 2022Complaint
Found deficiencies in keeping equipment in good repair, including an inoperable elevator and a broken third-floor dryer, impacting resident safety and well-being.
Investigated and found that equipment necessary for residents' health, safety, and comfort was not kept in good repair.
Licensing—Failed to assure resident rights
01 Jun 2022Inspection
01 Jun 2022Inspection
Found that a staff member borrowed money from residents, constituting financial exploitation; the organization failed to protect a resident from financial abuse.
Licensing—Failed to protect resident from financial exploitation
01 Jun 2022Inspection
01 Jun 2022Inspection
Investigated a case where a staff member borrowed money from residents, constituting financial exploitation, and found that residents were not adequately protected from abuse.
Licensing—Failed to protect resident from financial exploitation
17 May 2022Abuse: Neglect
17 May 2022Abuse: Neglect
Investigated a failure to provide as-needed pain medication, resulting in pain and an ER visit; a $500 fine was assessed.
Abuse—Failed to have medication available
27 Feb 2022Abuse: Neglect
27 Feb 2022Abuse: Neglect
Found failures to properly plan care and implement fall interventions, leading to multiple falls and injuries between January and February 2022. A $1,125 fine was assessed.
Abuse—Failed to properly plan care
26 Feb 2022Abuse: Neglect
26 Feb 2022Abuse: Neglect
Investigated and found neglect of care and abuse due to failure to provide services. A $500 fine was assessed.
Abuse—Failed to provide service
15 Feb 2022Abuse: Neglect
15 Feb 2022Abuse: Neglect
Found that several doses of prescribed medication were not administered when unavailable, causing side effects and decline due to an unsafe medication administration system.
Abuse—Failed to administer medication as ordered
11 Nov 2021Abuse: Neglect
11 Nov 2021Abuse: Neglect
Investigated a complaint and found neglect of care for a known history of falls. The resident fell and required hip surgery.
Abuse—Failed to properly plan care
25 Mar 2021Abuse: Neglect
25 Mar 2021Abuse: Neglect
Investigated a complaint and found a failure to follow the care plan that caused bruising and discomfort; a fine was assessed.
Abuse—Failed to follow care plan
07 Nov 2020Abuse: Neglect
07 Nov 2020Abuse: Neglect
Determined abuse occurred due to failure to protect resident from financial exploitation. A fine of $250 was assessed.
Abuse—Failed to protect resident from financial exploitation
28 Oct 2020Abuse: Neglect
28 Oct 2020Abuse: Neglect
Identified neglect and abuse due to failure to provide a safe environment after a fall; a $500 fine was assessed.
Abuse—Failed to provide safe environment
15 May 2020Inspection
15 May 2020Inspection
Found violations for failing to protect a resident from financial exploitation due to unauthorized handling of narcotic medications by staff.
Licensing—Failed to protect resident from financial exploitation
23 Apr 2019Abuse: Neglect
23 Apr 2019Abuse: Neglect
Investigated a complaint and found neglect due to lack of supervision, leading to an ED visit.
Abuse—Failed to assure resident was safe
23 Apr 2019Inspection
23 Apr 2019Inspection
Identified failure to report suspected abuse and assessed a $750 fine.
Licensing—Failed to report potential or suspected abuse
05 Dec 2018Abuse: Neglect
05 Dec 2018Abuse: Neglect
Investigated an allegation of neglect. Found failure to provide the basic care or services necessary to maintain the health and safety of an adult.
Abuse—Failed to follow care plan
05 Dec 2018Abuse: Neglect
05 Dec 2018Abuse: Neglect
Investigated a report of neglect involving failure to follow a care plan, with minor harm or potential for moderate harm.
Abuse—Failed to follow care plan
20 Jul 2018Abuse: Neglect
20 Jul 2018Abuse: Neglect
Investigated and found neglect for failing to secure a 3-wheel scooter, with a $338 fine assessed.
Abuse—Failed to provide safe environment
28 Feb 2018Inspection
28 Feb 2018Inspection
Investigated the allegation of failing to assure food safety and found it substantiated.
Licensing—Failed to assure food safety
28 Feb 2018Inspection
28 Feb 2018Inspection
Found that appropriate housekeeping services were not provided.
Licensing—Failed to provide appropriate housekeeping services
28 Feb 2018Inspection
28 Feb 2018Inspection
Investigated the allegation that a call light was not answered promptly and identified a deficiency.
Licensing—Failed to answer call light in a timely manner
28 Feb 2018Inspection
28 Feb 2018Inspection
Found failure to provide or assist with hygiene.
Licensing—Failed to provide or assist with hygiene
28 Feb 2018Inspection
28 Feb 2018Inspection
Concluded that care planning was not properly carried out.
Licensing—Failed to properly plan care
22 Feb 2018Inspection
22 Feb 2018Inspection
Found a violation for failing to protect a resident from rough handling, resulting in redness to coccyx area.
Licensing—Failed to protect resident from rough treatment
21 Feb 2018Abuse: Financial abuse
21 Feb 2018Abuse: Financial abuse
Investigated an allegation of financial abuse and found a failure to protect prescription medications from theft.
Abuse—Failure to provide a system that prevents theft or misuse of medication
30 Oct 2017Abuse: Financial abuse
30 Oct 2017Abuse: Financial abuse
Investigated an allegation of financial exploitation and found a failure to protect a resident from exploitation; also identified a medication-theft deficiency resulting in missing hydrocodone and pain for the resident.
Abuse—Failed to protect resident from financial exploitation
13 Jul 2017Inspection
13 Jul 2017Inspection
Found an inadequate medication administration system, resulting in a resident receiving the wrong medication and being sent to the ER for evaluation.
Licensing—Failed to provide a safe medication administration system
16 Apr 2017Abuse: Neglect
16 Apr 2017Abuse: Neglect
Found a deficient medication system that caused missed morphine doses and an ER visit; assessed a $300 fine.
Abuse—Failed to provide a safe medication administration system
14 Mar 2017Condition
14 Mar 2017Condition
Investigated the allegation of neglect and found a failure to provide a safe environment.
Regulatory Action—Failed to provide safe environment
17 Mar 2016Inspection
17 Mar 2016Inspection
Found violations for failing to assist with eating and for improper care administration to a resident.
Licensing—Failed to assist with eating
17 Mar 2016Abuse: Neglect
17 Mar 2016Abuse: Neglect
Concluded that a safe medication administration system was not provided.
Abuse—Failed to provide a safe medication administration system
31 Oct 2015Abuse: Neglect
31 Oct 2015Abuse: Neglect
Identified a deficiency in the medication system related to administering medication as ordered.
Abuse—Failed to administer medication as ordered
11 Feb 2015Abuse: Financial abuse
11 Feb 2015Abuse: Financial abuse
Found deficiencies in medication management and failed to prevent theft or misuse of medications. The financial abuse allegation related to this issue was substantiated.
Abuse—Failure to provide a system that prevents theft or misuse of medication
23 Sept 2014Abuse: Neglect
23 Sept 2014Abuse: Neglect
Investigated the allegation of abuse/neglect and found a failure to provide a safe environment, with a $300 fine assessed.
Abuse—Failed to follow care plan
04 Sept 2014Abuse: Neglect
04 Sept 2014Abuse: Neglect
Investigated a complaint alleging a failure to provide a safe medication administration system; found a deficiency and assessed a fine.
Abuse—Failed to provide a safe medication administration system
11 Jul 2014Inspection
11 Jul 2014Inspection
Found that the resident's medications were not properly managed.
Licensing—Failed to administer medication as ordered
02 Apr 2014Inspection
02 Apr 2014Inspection
Determined that residents were not protected from rough handling by another resident.
Licensing—Failed to protect resident from rough treatment
27 Mar 2014Abuse: Neglect
27 Mar 2014Abuse: Neglect
Investigated a neglect allegation and found that medication was not administered as prescribed, causing distress, and there was a failure to have medication available.
Abuse—Failed to have medication available
29 Jul 2012Inspection
29 Jul 2012Inspection
Identified a safety deficiency from failing to follow the care plan.
Licensing—Failed to follow care plan
15 Mar 2012Abuse: Financial abuse
15 Mar 2012Abuse: Financial abuse
Found that a secure environment was not provided for a resident. The finding relates to a financial abuse allegation.
Abuse—Failed to provide safe environment
01 Feb 2012Abuse: Financial abuse
01 Feb 2012Abuse: Financial abuse
Determined that medications were not adequately protected from theft, indicating a failure to provide a safe environment.
Abuse—Failed to provide safe environment
10 Oct 2011Inspection
10 Oct 2011Inspection
Found a deficiency in the medication administration system that could affect resident safety.
Licensing—Failed to provide a safe medication administration system
16 Sept 2011Inspection
16 Sept 2011Inspection
Found that residents did not receive appropriate care.
Licensing—Failed to provide service
06 Sept 2011Inspection
06 Sept 2011Inspection
Investigated and found inadequate care planning related to falls.
Licensing—Failed to adequately care plan related to falls
06 Sept 2011Inspection
06 Sept 2011Inspection
Investigated and found a deficiency in the medication system. The allegation of failing to administer medication as ordered was substantiated.
Licensing—Failed to administer medication as ordered
05 Aug 2011Abuse: Neglect
05 Aug 2011Abuse: Neglect
Investigated an allegation of neglect; found inadequate screening or assessment; a $300 fine was assessed.
Abuse—Failed to perform adequate screening or assessment
11 Jul 2011Abuse: Financial abuse
11 Jul 2011Abuse: Financial abuse
Investigated an allegation of abuse and found a failure to provide a safe and secure environment.
Abuse—Failed to provide safe environment
02 Jun 2011Abuse: Financial abuse
02 Jun 2011Abuse: Financial abuse
Identified a failure to provide a safe environment that could harm residents.
Abuse—Failed to provide safe environment
19 May 2011Abuse: Neglect
19 May 2011Abuse: Neglect
Found failure to provide oversight and monitoring of change of condition, resulting in a civil penalty.
Abuse—Failed to provide oversight and monitoring of change of condition
06 Apr 2011Abuse: Neglect
06 Apr 2011Abuse: Neglect
Investigated a neglect allegation and identified failures to maintain a safe medication administration system.
Abuse—Failed to provide a safe medication administration system
19 Mar 2011Inspection
19 Mar 2011Inspection
Found failure to maintain an adequate medication system.
Licensing—Failed to provide a safe medication administration system
19 Mar 2011Inspection
19 Mar 2011Inspection
Investigated an allegation of inadequate care and found failure to provide adequate care, including dressing or grooming assistance.
Licensing—Failed to assist with dressing or grooming
08 Apr 2010Inspection
08 Apr 2010Inspection
Found failure to provide a safe and secure medication administration system.
Licensing—Failed to provide a safe medication administration system
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Mirador Living is not affiliated with the owner or operator(s) of Prestige Senior Living Southern Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Prestige Senior Living Southern Hills directly. There is no cost for this service. We are compensated by the community you select.
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