High staff turnover and inconsistent staffing levels
Gaps in clinical oversight and care planning
Inconsistent medication-administration processes
Management unresponsiveness and leadership inconsistency
Maintenance delays and unit-level upkeep issues
Inconsistent dining quality and meal-service execution
High fees, large nonrefundable deposits, and extra service charges
Insufficient staff training/readiness for memory-care needs
Inadequate family communication about medical changes
Safety-monitoring and welfare-check inconsistencies
Regulatory findings related to resident rights and care practices
Summary of reviews
The reviews paint a mixed picture of Prestige Senior Living Southern Hills. Many families and residents praise the community for its welcoming atmosphere, bright public spaces, and an active calendar of social and recreational activities. Commonly highlighted strengths include personable caregiving staff who engage residents, a pleasant central dining room with varied menus, on-site transportation for appointments and outings, and a range of amenities such as an on-site salon, laundry, and a Jacuzzi. Several accounts emphasize helpful move-in support and community-relations staff who facilitate family involvement and visitation.
Care quality and staffing present a divided impression. Numerous reviewers describe attentive, compassionate caregivers who treat residents respectfully and foster family communication. Conversely, a consistent theme is instability around staffing: high turnover, new or inexperienced hires, and periods when staffing levels appear insufficient to meet assistance-with-activities-of-daily-living needs. Related operational issues include gaps in clinical oversight and care planning, inconsistent monitoring after falls, and concerns about medication-administration processes. These issues have led some families to perceive declines in clinical reliability, while others continue to experience competent daily care.
Dining and activities are generally strengths, with many residents enjoying meals, social events, outings (including casino trips and field trips), games, and exercise classes. That said, there are recurring comments about inconsistent meal quality or service execution (temperature and timing), and occasional organizational lapses in dining service. The activities program is described as robust and varied, contributing positively to social engagement and quality of life for many residents.
The physical environment and maintenance elicit mixed observations. Public areas are frequently described as clean, bright, and well kept, and private apartments are appreciated when they are bright and well-appointed. However, reviewers also note delayed maintenance responses (long elevator outages, slow light-bulb and repair replacements) and apartment-level upkeep issues. These maintenance delays contribute to uneven impressions of the facility’s operational reliability.
Management and operational oversight are key areas of concern in multiple reviews. Several families describe responsive, supportive managers and staff at certain points in time, but others describe leadership turnover, reduced responsiveness to family inquiries, delayed meetings, and perceived prioritization of financial matters (extra charges, nonrefundable deposits). There are mentions of regulatory findings related to resident rights, and families cite communication lapses around medical changes and care-plan updates. Taken together, these patterns suggest that the resident experience can vary substantially depending on staffing stability and the current leadership team.
Notable patterns for prospective residents and families: the community offers strong social programming, convenient amenities, and many staff who are described as caring and personable. At the same time, operational weaknesses — particularly inconsistent staffing, maintenance responsiveness, clinical oversight, medication processes, and management stability — have produced serious concerns for some families. When considering this community, it would be prudent to confirm current staffing levels and turnover rates, ask about clinical oversight and medication-management protocols, review fee structures and deposit policies, and inquire about any recent regulatory findings and how they were addressed.
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Location
Prestige Senior Living Southern Hills is located at 4795 Skyline Rd S, Salem, OR, 97306.
About Prestige Senior Living Southern Hills
Prestige Senior Living Southern Hills sits in a quiet, forested neighborhood close to churches, parks, and medical clinics, offering a homey place for seniors who want comfort without too much fuss, and it's got all kinds of care on one campus, so folks can start off living independently and then get more help as they need it, whether that's assisted living, memory care for dementia, skilled nursing, or even hospice and home care. The community has 66 beds, and you'll find well-kept apartments with safety features like grab bars and emergency cords, plus most have kitchenettes, so people can still do some cooking if they want, but meals are served restaurant-style in the dining hall with menus known for good food, and there's even a private dining room for visiting with family. The place is pet-friendly, has wheelchair access, no smoking inside, and offers free resident parking along with scheduled transportation for errands and appointments, staff are present 24/7, including nurses, and there's always a doctor on call for health emergencies.
Services really cover the spectrum, including counseling, help with daily activities like bathing and dressing, medication management, in-house dentist and podiatrist visits, and therapies like physical, occupational, and speech, while folks in independent living get regular housekeeping, linen service, maintenance, and access to Wi-Fi. The memory care area is designed to keep people with dementia safe from wandering and confusion, with special programming focused on cognitive health, and there's also care for folks who just need a break at home, using trained aides for companionship and non-medical tasks. Hospice support is available for those approaching end of life, plus there's long-term and respite care and Medicare-certified home health care.
Social life's big here, with a full calendar of events-everything from happy hours and fashion shows to car parades-plus offsite outings, religious services, and volunteer programs, all run by a dedicated life enrichment director. Activities and programs encourage movement and mental sharpness, like Ageless Grace® fitness, Celebrations wellness plans, Mind Masters cognitive exercises, Energize Exercise, and fall reduction classes, along with both onsite and offsite devotional services for spiritual needs. The community supports aging in place, so residents typically don't have to move as their needs change, and there's regular transportation for shopping or doctor's visits, so people can stay as independent as possible. Classic architecture, indoor and outdoor lounges, and beautiful scenery make it a pleasant place to sit outside or visit with friends, and the overall set-up aims to give people a safe, active, and friendly home in their later years. For more details about amenities, programs, or services, the community maintains a website.
About Prestige Care
Prestige Senior Living Southern Hills is managed by Prestige Care.
Founded in 1985 but tracing its roots to 1946, Prestige Care began with Sarah Delamarter, a nursing pioneer who started caring for seniors in her Troutdale, Oregon home. What began as a compassionate effort to support her family evolved into a multi-generational legacy when her grandsons Harold and Dr. Rick Delamarter, along with business partner Greg Vislocky, expanded the business throughout the western United States. Today, this family-owned company remains headquartered in Vancouver, Washington, maintaining Sarah's original spirit of personalized, compassionate care. Prestige Care operates over 75 communities across seven western states including Oregon, Washington, California, Arizona, Nevada, Idaho, and Montana.
People often ask...
Prestige Senior Living Southern Hills offers independent living, assisted living, memory care, board and care, and skilled nursing.
There are 39 photos of Prestige Senior Living Southern Hills on Mirador.
Yes, Prestige Senior Living Southern Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 4795 Skyline Rd S, Salem, OR 97306.
No, Prestige Senior Living Southern Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found neglect and abuse due to not following the care plan, resulting in a fall and injuries.
Abuse—Failed to follow care plan
26 Jan 2026Abuse: Neglect
26 Jan 2026Abuse: Neglect
Found neglect and abuse due to failure to provide timely medical treatment after a fall.
Abuse—Failed to assure timely medical treatment
21 Dec 2025Abuse: Neglect
21 Dec 2025Abuse: Neglect
Found a failure to provide a safe medication administration system that resulted in missed doses and potential harm.
Abuse—Failed to provide a safe medication administration system
30 Nov 2025Abuse: Neglect
30 Nov 2025Abuse: Neglect
Found abuse and neglect due to failure to provide a safe environment. A $375 fine was assessed.
Abuse—Failed to provide safe environment
30 Nov 2025Abuse: Neglect
30 Nov 2025Abuse: Neglect
Found a failure to provide a safe environment, constituting abuse and neglect; an individual with a history of inappropriate behaviors touched a resident in the dining room, causing discomfort and loss of dignity.
Abuse—Failed to provide safe environment
22 Nov 2025Inspection
22 Nov 2025Inspection
Investigated a delayed call light response that created risk for a high-fall resident and involved neglect and abuse.
Licensing—Failed to answer call light in a timely manner
18 Nov 2025Abuse: Neglect
18 Nov 2025Abuse: Neglect
Investigated the medication administration allegation and determined harm occurred due to neglect and abuse. A $1500 fine was assessed.
Abuse—Failed to administer medication as ordered
04 Nov 2025Kitchen
04 Nov 2025Kitchen
Identified deficiencies showed inadequate leadership oversight of food services and extensive kitchen sanitation issues, including missing sanitizer and outdated labeled items, with failure to implement prior corrective actions.
Found failures to properly plan care to mitigate fall and self-transfer risks, leading to neglect and abuse; assessed a $1,500 fine.
Abuse—Failed to properly plan care
23 Aug 2023Abuse: Neglect
23 Aug 2023Abuse: Neglect
Found failures to plan care for a known fall risk, leading to an unwitnessed bed fall with injuries.
Abuse—Failed to properly plan care
19 Aug 2023Inspection
19 Aug 2023Inspection
Identified that care plans were not followed during a transfer, resulting in a fall and bruise. Neglect and abuse occurred.
Licensing—Failed to follow care plan
31 May 2023Inspection
31 May 2023Inspection
Investigated and found that a staff member massaged a resident’s legs despite the resident’s pain, constituting physical abuse, and that the provider failed to protect the resident from abuse.
Licensing—Failed to protect resident from physical abuse
31 May 2023Inspection
31 May 2023Inspection
Found a licensing violation involving physical abuse and neglect of a resident, including failure to protect from emotional abuse.
Licensing—Failed to protect resident from mental or emotional abuse
29 May 2023Abuse: Neglect
29 May 2023Abuse: Neglect
Investigated and found neglect and abuse due to failure to provide appropriate services, resulting in multiple falls with injuries. A $1,500 fine was assessed.
Abuse—Failed to provide service
22 May 2023Abuse: Neglect
22 May 2023Abuse: Neglect
Investigated a neglect and abuse allegation; found a resident experienced discomfort and bruising during transfers, and that safe environment and proper Hoyer lift training were not provided. A $500 fine was assessed.
Abuse—Failed to provide safe environment
22 May 2023Abuse: Neglect
22 May 2023Abuse: Neglect
Investigated a transfer-related incident where a Hoyer caused head injury; findings show safety failures and neglect with abuse.
Abuse—Failed to provide safe environment
27 Feb 2023Validation
27 Feb 2023Validation
Identified extensive deficiencies across governance, resident rights, health services, and safety practices, with widespread lapses in oversight and care; the overall status was substantial compliance.
Found neglect for failing to plan and implement fall-related care and interventions, resulting in multiple falls and injuries including a fractured pelvis.
Abuse—Failed to provide service
06 Jan 2023Inspection
06 Jan 2023Inspection
Found a deficiency where the Acuity-Based Staffing Tool wasn't updated to reflect resident needs, with inconsistencies among the roster, care plans, posted staffing plan, and ABST data.
Licensing—Failed to use an ABST
24 Dec 2022Abuse: Neglect
24 Dec 2022Abuse: Neglect
Found neglect and abuse due to failure to provide needed services, resulting in several falls and injuries; assessed a $450 fine.
Abuse—Failed to provide service
17 Nov 2022Licensure
17 Nov 2022Licensure
Identified deficiencies in kitchen cleanliness and food sanitation. Observed items on the freezer floor, boxes on the dry storage floor, debris under sinks, greasy vents and ovens, and un-lidded garbage cans.
Found violations of resident rights due to inadequate toileting care, resulting in unreasonable discomfort and loss of personal dignity; a fine was assessed.
Abuse—Failed to provide service
06 Oct 2022Complaint
06 Oct 2022Complaint
Found deficiencies in keeping equipment in good repair, including an inoperable elevator and a broken third-floor dryer, impacting resident safety and well-being.
Investigated and found that equipment necessary for residents' health, safety, and comfort was not kept in good repair.
Licensing—Failed to assure resident rights
01 Jun 2022Inspection
01 Jun 2022Inspection
Investigated a case where a staff member borrowed money from residents, constituting financial exploitation, and found that residents were not adequately protected from abuse.
Licensing—Failed to protect resident from financial exploitation
01 Jun 2022Inspection
01 Jun 2022Inspection
Found that a staff member borrowed money from residents, constituting financial exploitation; the organization failed to protect a resident from financial abuse.
Licensing—Failed to protect resident from financial exploitation
17 May 2022Abuse: Neglect
17 May 2022Abuse: Neglect
Investigated a failure to provide as-needed pain medication, resulting in pain and an ER visit; a $500 fine was assessed.
Abuse—Failed to have medication available
27 Feb 2022Abuse: Neglect
27 Feb 2022Abuse: Neglect
Found failures to properly plan care and implement fall interventions, leading to multiple falls and injuries between January and February 2022. A $1,125 fine was assessed.
Abuse—Failed to properly plan care
26 Feb 2022Abuse: Neglect
26 Feb 2022Abuse: Neglect
Investigated and found neglect of care and abuse due to failure to provide services. A $500 fine was assessed.
Abuse—Failed to provide service
15 Feb 2022Abuse: Neglect
15 Feb 2022Abuse: Neglect
Found that several doses of prescribed medication were not administered when unavailable, causing side effects and decline due to an unsafe medication administration system.
Abuse—Failed to administer medication as ordered
11 Nov 2021Abuse: Neglect
11 Nov 2021Abuse: Neglect
Investigated a complaint and found neglect of care for a known history of falls. The resident fell and required hip surgery.
Abuse—Failed to properly plan care
25 Mar 2021Abuse: Neglect
25 Mar 2021Abuse: Neglect
Investigated a complaint and found a failure to follow the care plan that caused bruising and discomfort; a fine was assessed.
Abuse—Failed to follow care plan
07 Nov 2020Abuse: Neglect
07 Nov 2020Abuse: Neglect
Determined abuse occurred due to failure to protect resident from financial exploitation. A fine of $250 was assessed.
Abuse—Failed to protect resident from financial exploitation
28 Oct 2020Abuse: Neglect
28 Oct 2020Abuse: Neglect
Identified neglect and abuse due to failure to provide a safe environment after a fall; a $500 fine was assessed.
Abuse—Failed to provide safe environment
15 May 2020Inspection
15 May 2020Inspection
Found violations for failing to protect a resident from financial exploitation due to unauthorized handling of narcotic medications by staff.
Licensing—Failed to protect resident from financial exploitation
23 Apr 2019Inspection
23 Apr 2019Inspection
Identified failure to report suspected abuse and assessed a $750 fine.
Licensing—Failed to report potential or suspected abuse
23 Apr 2019Abuse: Neglect
23 Apr 2019Abuse: Neglect
Investigated a complaint and found neglect due to lack of supervision, leading to an ED visit.
Abuse—Failed to assure resident was safe
05 Dec 2018Abuse: Neglect
05 Dec 2018Abuse: Neglect
Investigated a report of neglect involving failure to follow a care plan, with minor harm or potential for moderate harm.
Abuse—Failed to follow care plan
05 Dec 2018Abuse: Neglect
05 Dec 2018Abuse: Neglect
Investigated an allegation of neglect. Found failure to provide the basic care or services necessary to maintain the health and safety of an adult.
Abuse—Failed to follow care plan
20 Jul 2018Abuse: Neglect
20 Jul 2018Abuse: Neglect
Investigated and found neglect for failing to secure a 3-wheel scooter, with a $338 fine assessed.
Abuse—Failed to provide safe environment
28 Feb 2018Inspection
28 Feb 2018Inspection
Investigated the allegation of failing to assure food safety and found it substantiated.
Licensing—Failed to assure food safety
28 Feb 2018Inspection
28 Feb 2018Inspection
Concluded that care planning was not properly carried out.
Licensing—Failed to properly plan care
28 Feb 2018Inspection
28 Feb 2018Inspection
Found failure to provide or assist with hygiene.
Licensing—Failed to provide or assist with hygiene
28 Feb 2018Inspection
28 Feb 2018Inspection
Investigated the allegation that a call light was not answered promptly and identified a deficiency.
Licensing—Failed to answer call light in a timely manner
28 Feb 2018Inspection
28 Feb 2018Inspection
Found that appropriate housekeeping services were not provided.
Licensing—Failed to provide appropriate housekeeping services
22 Feb 2018Inspection
22 Feb 2018Inspection
Found a violation for failing to protect a resident from rough handling, resulting in redness to coccyx area.
Licensing—Failed to protect resident from rough treatment
21 Feb 2018Abuse: Financial abuse
21 Feb 2018Abuse: Financial abuse
Investigated an allegation of financial abuse and found a failure to protect prescription medications from theft.
Abuse—Failure to provide a system that prevents theft or misuse of medication
30 Oct 2017Abuse: Financial abuse
30 Oct 2017Abuse: Financial abuse
Investigated an allegation of financial exploitation and found a failure to protect a resident from exploitation; also identified a medication-theft deficiency resulting in missing hydrocodone and pain for the resident.
Abuse—Failed to protect resident from financial exploitation
13 Jul 2017Inspection
13 Jul 2017Inspection
Found an inadequate medication administration system, resulting in a resident receiving the wrong medication and being sent to the ER for evaluation.
Licensing—Failed to provide a safe medication administration system
16 Apr 2017Abuse: Neglect
16 Apr 2017Abuse: Neglect
Found a deficient medication system that caused missed morphine doses and an ER visit; assessed a $300 fine.
Abuse—Failed to provide a safe medication administration system
14 Mar 2017Condition
14 Mar 2017Condition
Investigated the allegation of neglect and found a failure to provide a safe environment.
Regulatory Action—Failed to provide safe environment
17 Mar 2016Abuse: Neglect
17 Mar 2016Abuse: Neglect
Concluded that a safe medication administration system was not provided.
Abuse—Failed to provide a safe medication administration system
17 Mar 2016Inspection
17 Mar 2016Inspection
Found violations for failing to assist with eating and for improper care administration to a resident.
Licensing—Failed to assist with eating
31 Oct 2015Abuse: Neglect
31 Oct 2015Abuse: Neglect
Identified a deficiency in the medication system related to administering medication as ordered.
Abuse—Failed to administer medication as ordered
11 Feb 2015Abuse: Financial abuse
11 Feb 2015Abuse: Financial abuse
Found deficiencies in medication management and failed to prevent theft or misuse of medications. The financial abuse allegation related to this issue was substantiated.
Abuse—Failure to provide a system that prevents theft or misuse of medication
23 Sept 2014Abuse: Neglect
23 Sept 2014Abuse: Neglect
Investigated the allegation of abuse/neglect and found a failure to provide a safe environment, with a $300 fine assessed.
Abuse—Failed to follow care plan
04 Sept 2014Abuse: Neglect
04 Sept 2014Abuse: Neglect
Investigated a complaint alleging a failure to provide a safe medication administration system; found a deficiency and assessed a fine.
Abuse—Failed to provide a safe medication administration system
11 Jul 2014Inspection
11 Jul 2014Inspection
Found that the resident's medications were not properly managed.
Licensing—Failed to administer medication as ordered
02 Apr 2014Inspection
02 Apr 2014Inspection
Determined that residents were not protected from rough handling by another resident.
Licensing—Failed to protect resident from rough treatment
27 Mar 2014Abuse: Neglect
27 Mar 2014Abuse: Neglect
Investigated a neglect allegation and found that medication was not administered as prescribed, causing distress, and there was a failure to have medication available.
Abuse—Failed to have medication available
29 Jul 2012Inspection
29 Jul 2012Inspection
Identified a safety deficiency from failing to follow the care plan.
Licensing—Failed to follow care plan
15 Mar 2012Abuse: Financial abuse
15 Mar 2012Abuse: Financial abuse
Found that a secure environment was not provided for a resident. The finding relates to a financial abuse allegation.
Abuse—Failed to provide safe environment
01 Feb 2012Abuse: Financial abuse
01 Feb 2012Abuse: Financial abuse
Determined that medications were not adequately protected from theft, indicating a failure to provide a safe environment.
Abuse—Failed to provide safe environment
10 Oct 2011Inspection
10 Oct 2011Inspection
Found a deficiency in the medication administration system that could affect resident safety.
Licensing—Failed to provide a safe medication administration system
16 Sept 2011Inspection
16 Sept 2011Inspection
Found that residents did not receive appropriate care.
Licensing—Failed to provide service
06 Sept 2011Inspection
06 Sept 2011Inspection
Investigated and found a deficiency in the medication system. The allegation of failing to administer medication as ordered was substantiated.
Licensing—Failed to administer medication as ordered
06 Sept 2011Inspection
06 Sept 2011Inspection
Investigated and found inadequate care planning related to falls.
Licensing—Failed to adequately care plan related to falls
05 Aug 2011Abuse: Neglect
05 Aug 2011Abuse: Neglect
Investigated an allegation of neglect; found inadequate screening or assessment; a $300 fine was assessed.
Abuse—Failed to perform adequate screening or assessment
11 Jul 2011Abuse: Financial abuse
11 Jul 2011Abuse: Financial abuse
Investigated an allegation of abuse and found a failure to provide a safe and secure environment.
Abuse—Failed to provide safe environment
02 Jun 2011Abuse: Financial abuse
02 Jun 2011Abuse: Financial abuse
Identified a failure to provide a safe environment that could harm residents.
Abuse—Failed to provide safe environment
19 May 2011Abuse: Neglect
19 May 2011Abuse: Neglect
Found failure to provide oversight and monitoring of change of condition, resulting in a civil penalty.
Abuse—Failed to provide oversight and monitoring of change of condition
06 Apr 2011Abuse: Neglect
06 Apr 2011Abuse: Neglect
Investigated a neglect allegation and identified failures to maintain a safe medication administration system.
Abuse—Failed to provide a safe medication administration system
19 Mar 2011Inspection
19 Mar 2011Inspection
Found failure to maintain an adequate medication system.
Licensing—Failed to provide a safe medication administration system
19 Mar 2011Inspection
19 Mar 2011Inspection
Investigated an allegation of inadequate care and found failure to provide adequate care, including dressing or grooming assistance.
Licensing—Failed to assist with dressing or grooming
08 Apr 2010Inspection
08 Apr 2010Inspection
Found failure to provide a safe and secure medication administration system.
Licensing—Failed to provide a safe medication administration system
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Mirador Living is not affiliated with the owner or operator(s) of Prestige Senior Living Southern Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Prestige Senior Living Southern Hills directly. There is no cost for this service. We are compensated by the community you select.
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