Variable care continuity during staffing transitions
Staff conduct and responsiveness
Summary of reviews
Timber Town Living elicits strongly polarized impressions. On the positive side, many accounts describe a facility that feels home-like and well maintained, with attractive common areas and secure outdoor spaces. The community offers dementia-specific programming and multiple levels of clinical and mental-health care, including on-site medical oversight. Families and visitors also highlight an active calendar — arts and crafts, puzzles, outings, an entertainment center — and meal options adapted for memory-care residents (including finger-food choices and generally favorable menus). Those aspects suggest the facility can provide meaningful engagement and an environment suited to residents with Alzheimer's-type needs.
Care and staff performance are described inconsistently. Numerous comments praise compassionate, informative staff who go above and beyond and keep residents well groomed and calm. Conversely, other accounts point to chronic understaffing, high turnover, and staff shortages that create heavy workloads, double shifts, and diminished work-life balance. These operational pressures are tied to concerns about inconsistent staffing qualifications, gaps in training and structured onboarding, and episodes of role confusion among newer hires. The net effect, according to these mixed observations, is variable day-to-day responsiveness and an uneven experience of care continuity.
Dining and activities receive largely favorable mentions: menus are described as enjoyable, meal formats are adapted for dementia needs, and programming appears robust and varied. The facility’s physical plant is frequently characterized as clean, attractive, and secure, with design features intended for higher-acuity memory-care residents. Those strengths are tempered by recurring management-related criticisms. Review patterns point to weak communication between administration and families, limited follow-through on promised changes, and leadership instability. There are also allegations of regulatory violations and references to enforcement or corrective actions, which heightens concern about oversight and compliance in some accounts.
Taken together, Timber Town Living presents a mix of substantive strengths in environment, programming, and pockets of very committed caregiving, alongside operational and leadership weaknesses that appear to affect reliability and consistency. Prospective families should weigh the facility’s strong memory-care programming, on-site clinical resources, and engaging activities against documented concerns about staffing stability, training, and administrative responsiveness. When evaluating the community in person, consider asking for current staffing ratios and turnover metrics, details on staff onboarding and supervision, the facility’s most recent regulatory inspection results and corrective actions, and opportunities to speak with current families about continuity of care.
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Location
Timber Town Living is located at 1116 W Central Ave, Sutherlin, OR, 97479.
About Timber Town Living
Timber Town Living is a senior care home that offers a wide range of services and amenities to ensure the comfort and well-being of its residents. Located in a peaceful and scenic setting, Timber Town Living provides a warm and inviting atmosphere where seniors can feel at home. The facility is designed to be both comfortable and secure, with spacious rooms and common areas for socializing and engaging in activities.
Residents at Timber Town Living enjoy delicious and nutritious meals prepared by the in-house kitchen staff, who are dedicated to providing high-quality dining experiences. The care home offers a variety of menu options to accommodate different dietary needs and preferences. In addition to meals, residents can also access snacks and beverages throughout the day.
At Timber Town Living, residents have the opportunity to participate in a wide range of activities and programs designed to promote physical and mental well-being. From exercise classes and outdoor walks to arts and crafts and live entertainment, there is always something new and exciting happening at the care home. The staff at Timber Town Living are committed to providing personalized care and attention to each resident, ensuring that their individual needs are met.
The care home at Timber Town Living also provides a range of support services to help residents with their daily tasks and routines. From assistance with personal hygiene and grooming to medication management and mobility assistance, the staff are available around the clock to lend a helping hand. Residents can rest easy knowing that they are in good hands at Timber Town Living, where compassionate care and attention to detail are top priorities.
People often ask...
Timber Town Living offers competitive pricing, with rates starting at a cost of $4,867 per month.
Timber Town Living offers assisted living and memory care.
There are 13 photos of Timber Town Living on Mirador.
The full address for this community is 1116 W Central Ave, Sutherlin, OR 97479.
No, Timber Town Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Investigated a complaint found that a caregiver did not follow the care plan, resulting in a fall and fracture; adherence to the care plan was not ensured.
Licensing—Failed to follow care plan
02 Apr 2026Inspection
02 Apr 2026Inspection
Investigated and found a licensing violation for failing to protect a resident from verbal abuse.
Licensing—Failed to protect resident from verbal abuse
10 Mar 2026Kitchen
10 Mar 2026Kitchen
Identified extensive sanitation and food safety deficiencies across multiple kitchen areas, including dirty surfaces, improper food storage, inadequate handwashing facilities, and improper cooling of leftovers.
Found that a staff member verbally abused a resident and the provider failed to protect the resident from verbal abuse, constituting a violation.
Licensing—Failed to protect resident from verbal abuse
27 Sept 2025Inspection
27 Sept 2025Inspection
Investigated a complaint alleging failure to provide a safe environment resulting in abuse and neglect; found unsafe conditions and an admitted altercation affecting a resident's safety.
Licensing—Failed to provide safe environment
09 Sept 2025Inspection
09 Sept 2025Inspection
Investigated a care plan violation and found that staff did not lock the resident's wheelchair brakes at the dining table, leading to a fall. The provider failed to ensure the care plan was followed, and the incident involved neglect and abuse.
Licensing—Failed to follow care plan
07 Sept 2025Inspection
07 Sept 2025Inspection
Investigated a complaint and found that a staff member failed to protect a resident from verbal and emotional abuse.
Licensing—Failed to protect resident from mental or emotional abuse
19 Feb 2025Abuse: Neglect
19 Feb 2025Abuse: Neglect
Found neglect due to failure to follow a care plan, leading to a resident fall and injuries. A fine was assessed.
Abuse—Failed to follow care plan
02 Dec 2024Inspection
02 Dec 2024Inspection
Found violations related to resident safety and abuse, including a staff member failing to implement behavior interventions and causing injury to a resident.
Licensing—Failed to protect resident from inappropriate sexual contact
20 Oct 2024Inspection
20 Oct 2024Inspection
Found an outdated ABST reflecting resident needs incorrectly, causing inconsistencies between the roster, care plans, and ABST data.
Licensing—Failed to use an ABST
10 Oct 2024Licensure
10 Oct 2024Licensure
Identified deficiencies in staff training within 30 days of hire and multiple fire safety and building code requirements, including resident training and exit-door code posting.
Deficiency—Training Within 30 Days of Hire ? Direct Care Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Fire and Life Safety: Training for Residents
Deficiency—Doors, Walls, Elevators, Odors
01 Sept 2024Inspection
01 Sept 2024Inspection
Found that monthly reporting of vaccinated individuals, residents, and staff to the proper authority was not submitted for three months, resulting in a violation and a fine.
Licensing—Failed to submit timely or adequate staffing documentation
31 Jul 2024Inspection
31 Jul 2024Inspection
Investigated a staffing complaint and found insufficient qualified awake direct care staff to meet residents' 24-hour needs.
Licensing—Failed to provide appropriate staffing
23 Apr 2024Licensure
23 Apr 2024Licensure
Found deficiencies in kitchen sanitation and food handling during the initial survey; a follow-up visit determined substantial compliance.
Identified a violation for neglect and abuse due to failure to keep hands on during a transfer, resulting in injury.
Licensing—Failed to follow care plan
09 Dec 2023Abuse: Neglect
09 Dec 2023Abuse: Neglect
Investigated the incident and determined that staff failed to follow the care plan, leading to neglect when a resident fell while the pressure alarm was used by another resident.
Abuse—Failed to follow care plan
18 Aug 2023Inspection
18 Aug 2023Inspection
Found that an acuity-based staffing tool did not accurately reflect residents' needs and required ADLs, with inconsistencies between the roster, care plans, and ABST data, and staffing not aligned with scheduled and unscheduled resident needs.
Licensing—Failed to use an ABST
25 Jul 2023Complaint
25 Jul 2023Complaint
Found no deficiencies.
Deficiency—Licensing Complaint Investigation
Deficiency—Training Within 30 Days: Direct Care Staff
19 Jul 2023Inspection
19 Jul 2023Inspection
Investigated and determined there was a licensing violation due to inadequate supervision of staff under 18 during bathing, toileting, incontinence care, or transferring.
Licensing—Failed to follow care plan
16 Mar 2023Licensure
16 Mar 2023Licensure
Identified deficiencies in kitchen cleanliness and repair during the initial visit; follow-up found substantial compliance.
Investigated a complaint and found deficiencies in involuntary move-out criteria; other aspects showed no deficiencies.
Deficiency—Licensing Complaint Investigation
Deficiency—Acuity-Based Staffing Tool
Deficiency—Involuntary Move-Out Criteria
19 Oct 2022Inspection
19 Oct 2022Inspection
Found a deficiency for failing to evaluate a resident's health, medical, behavioral or care needs within 24 hours after deeming readiness for discharge.
Licensing—Failed to comply with move-out, transfer or discharge requirements
19 Oct 2022Inspection
19 Oct 2022Inspection
Found a violation for failing to submit a written move-out notice for review and response.
Licensing—Failed to comply with move-out, transfer or discharge requirements
19 Oct 2022Inspection
19 Oct 2022Inspection
Determined a violation for failing to provide a 30-day move-out notice to the resident.
Licensing—Failed to comply with move-out, transfer or discharge requirements
08 Sept 2022Complaint
08 Sept 2022Complaint
Identified deficiencies in medication administration and treatment orders, including failing to administer medications as prescribed.
Deficiency—Licensing Complaint Investigation
Deficiency—Systems: Treatment Orders
30 Aug 2022Inspection
30 Aug 2022Inspection
Investigated an allegation and determined that medication orders were not carried out as prescribed, constituting a licensing violation.
Licensing—Failed to provide a safe medication administration system
11 Jul 2022Abuse: Neglect
11 Jul 2022Abuse: Neglect
Investigated a failure to follow the care plan that left a resident without a required tab alarm during a transfer, resulting in a head injury. Findings indicate neglect and abuse and a fine was assessed.
Abuse—Failed to follow care plan
16 Apr 2022Abuse: Neglect
16 Apr 2022Abuse: Neglect
Investigated an allegation of neglect for failing to follow a resident care plan, which led to an unwitnessed altercation and head injury.
Abuse—Failed to follow care plan
29 Nov 2021Abuse: Neglect
29 Nov 2021Abuse: Neglect
Investigated and found that the care plan requiring a pressure alarm to be worn at all times was not followed during a fall. The alarm was in the resident's wheelchair, indicating neglect and abuse.
Abuse—Failed to follow care plan
19 Oct 2021Inspection
19 Oct 2021Inspection
Verified an allegation that staff did not implement a policy prohibiting employees from accepting gifts or money from residents.
Licensing—Failed to protect resident from financial exploitation
16 Aug 2021Inspection
16 Aug 2021Inspection
Investigated and found that staff did not wear masks or gloves while distributing medications when sick, risking residents' health.
Licensing—Failed to provide safe environment
21 Jun 2021Inspection
21 Jun 2021Inspection
Found a staff member used a resident's EBT card for personal use and protections against financial abuse were inadequate.
Licensing—Failed to protect resident from financial exploitation
28 Jan 2021Abuse: Neglect
28 Jan 2021Abuse: Neglect
Found that failure to follow a resident's behavior plan led to a verbal altercation and pushing into a wall, indicating neglect and abuse.
Abuse—Failed to provide safe environment
30 Dec 2020Abuse: Neglect
30 Dec 2020Abuse: Neglect
Found violations of resident rights due to failure to keep a resident in line of sight per the care plan, which led to a physical altercation and undue discomfort.
Abuse—Failed to provide safe environment
28 Jul 2020Abuse: Neglect
28 Jul 2020Abuse: Neglect
Investigated and found neglect for not following the care plan to place a fall mat, which led to a skin injury when the resident rolled out of bed. A $188 fine was assessed.
Abuse—Failed to follow care plan
12 Mar 2020Abuse: Neglect
12 Mar 2020Abuse: Neglect
Investigated a complaint and found that staff did not follow the resident's care plan by leaving the resident unattended without a pressure alarm, leading to a fall and injuries. This constitutes neglect and abuse.
Abuse—Failed to follow care plan
17 Jul 2019Abuse: Neglect
17 Jul 2019Abuse: Neglect
Investigated a neglect allegation and found that basic care necessary to maintain health and safety was not provided, risking serious harm. A $375 fine was assessed.
Abuse—Failed to provide safe environment
04 Jun 2019Abuse: Neglect
04 Jun 2019Abuse: Neglect
Found neglect in care that resulted in harm and discomfort.
Abuse—Failed to intervene when resident's condition changed
04 Apr 2019Abuse: Neglect
04 Apr 2019Abuse: Neglect
Found neglect of care and assessed a $375 fine.
Abuse—Failed to follow care plan
19 Feb 2019Abuse: Neglect
19 Feb 2019Abuse: Neglect
Investigated the complaint and found neglect due to failure to provide basic care, causing harm and discomfort. A $375 fine was assessed.
Abuse—Failed to provide safe environment
30 Dec 2018Abuse: Neglect
30 Dec 2018Abuse: Neglect
Investigated a neglect allegation for not following a care plan; found neglect with potential for minor to moderate harm and a $375 fine assessed.
Abuse—Failed to follow care plan
15 Dec 2018Abuse: Verbal/Mental abuse
15 Dec 2018Abuse: Verbal/Mental abuse
Investigated an allegation of verbal/mental abuse and concluded resident rights were violated.
Abuse—Failed to assure resident rights
08 Dec 2018Abuse: Neglect
08 Dec 2018Abuse: Neglect
Investigated a neglect accusation and found that the resident’s health and safety were not maintained, resulting in physical harm; a fine was assessed.
Abuse—Failed to follow care plan
26 Oct 2018Inspection
26 Oct 2018Inspection
Investigated the allegation of failing to report suspected abuse; determined the allegation to be valid and assessed a $1,000 fine.
Licensing—Failed to report potential or suspected abuse
26 Oct 2018Abuse: Neglect
26 Oct 2018Abuse: Neglect
Investigated and found neglect that harmed residents by failing to provide a safe environment. A fine was assessed.
Abuse—Failed to provide safe environment
22 Oct 2018Abuse: Neglect
22 Oct 2018Abuse: Neglect
Investigated a safety issue and identified neglect that could lead to harm, with a fine assessed.
Abuse—Failed to provide safe environment
10 Sept 2018Abuse: Neglect
10 Sept 2018Abuse: Neglect
Found neglect for failing to assess and intervene to prevent assaultive behavior by a resident, resulting in harm to another.
Abuse—Failed to intervene when resident's condition changed
10 Sept 2018Inspection
10 Sept 2018Inspection
Investigated and found failure to report suspected abuse. A $750 fine was assessed.
Licensing—Failed to report potential or suspected abuse
10 Sept 2018Inspection
10 Sept 2018Inspection
Found a failure to properly plan care that allowed assaultive behavior resulting in physical harm. A $500 fine was assessed.
Licensing—Failed to properly plan care
08 Aug 2018Abuse: Neglect
08 Aug 2018Abuse: Neglect
Investigated allegations of failing to provide a safe environment; found deficiencies in assessment and intervention, and assessed a $375 fine.
Abuse—Failed to provide safe environment
15 Jul 2018Inspection
15 Jul 2018Inspection
Concluded that a care plan was not followed, resulting in a physical altercation between two individuals.
Licensing—Failed to follow care plan
08 May 2018Inspection
08 May 2018Inspection
Found that medication orders were not followed.
Licensing—Failed to administer medication as ordered
21 Apr 2018Inspection
21 Apr 2018Inspection
Found that residents were not protected from harm due to failure to provide a safe environment, with a fine assessed.
Licensing—Failed to provide safe environment
06 Apr 2018Inspection
06 Apr 2018Inspection
Investigated allegations found failures to provide a safe environment and to assess and intervene, resulting in a fine.
Licensing—Failed to provide safe environment
06 Apr 2018Inspection
06 Apr 2018Inspection
Investigated and found a failure to self-report potential or suspected abuse. A $1,000 fine was assessed.
Licensing—Failed to report potential or suspected abuse
04 Apr 2018Inspection
04 Apr 2018Inspection
Found inadequate care planning related to falls.
Licensing—Failed to adequately care plan related to falls
27 Mar 2018Inspection
27 Mar 2018Inspection
Investigated a safety allegation and found a failure to protect residents from harm.
Licensing—Failed to provide safe environment
17 Feb 2018Inspection
17 Feb 2018Inspection
Investigated an allegation of failing to report potential or suspected abuse and found a failure to self-report, resulting in a $750 fine.
Licensing—Failed to report potential or suspected abuse
17 Feb 2018Inspection
17 Feb 2018Inspection
Identified a deficiency in the medication administration system and assessed a $250 fine.
Licensing—Failed to provide a safe medication administration system
05 Feb 2018Inspection
05 Feb 2018Inspection
Investigated an allegation of failing to provide a safe environment and identified a deficiency due to failure to assess and intervene.
Licensing—Failed to provide safe environment
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Timber Town Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Timber Town Living directly. There is no cost for this service. We are compensated by the community you select.
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