Overall sentiment about Bonaventure of Tigard is highly mixed and polarized. A substantial portion of reviews praise the physical plant, social environment, and many front-line caregivers — describing the community as beautiful, new, and well-maintained with large apartments, attractive common areas, and abundant activities. At the same time a large and vocal set of reviews report systemic issues: management failures, staffing shortages and turnover, inconsistent clinical care, cleanliness and laundry problems, and serious safety or COVID-related lapses. These competing narratives suggest the experience at Bonaventure can vary greatly depending on timing, staff on duty, and the specific unit (memory care vs. assisted vs. independent living).
Care quality and staffing are central themes. Many families and residents repeatedly call out specific employees by name as compassionate, attentive, and resident-focused; staff are often described as treating residents like family and providing individualized attention and emotional support. Conversely, multiple reports describe undertrained, understaffed or indifferent employees, missed medications or incorrect medication administration, delayed medical attention, and inadequate overnight coverage. Memory Care receives frequent critical mention: leadership turnover, inconsistent adherence to care plans, and reports that Memory Care is "broken" or not recommended are significant red flags. Several reviewers describe situations where families felt compelled to pay for private caregivers because facility staffing could not meet promised needs.
Facility, amenities and activities are among the strongest positive themes. The building and grounds are frequently described as lovely, modern and roomy; shared amenities include a movie theater, hair salon, exercise room, pool table/billiards, hobby rooms, garden/patio space, and restaurant-style dining. Residents and families often praise the breadth of activities (daily crafts, games, exercise classes, live entertainment) and the sociability among residents. However, there are also complaints that some advertised amenities or features were misrepresented or unavailable (e.g., certain tubs or units not for resident use) and that outdoor/landscaping was limited in spots.
Dining and housekeeping reports are mixed and inconsistent. Several reviewers praise a caring chef, good meals and accommodating kitchen staff (including special efforts like providing blenders for dietary needs). Others describe a sharp decline in food quality, undercooked items, cold meals, reliance on styrofoam containers at times, and dining service issues like long waits. Housekeeping for common spaces is often praised as clean and immaculate, yet room-level housekeeping is repeatedly criticized as "bare minimum" or nonexistent, with additional reports of laundry damage and unwashed sheets/towels despite contract terms. These mixed accounts point to variability in operational standards depending on staffing and management oversight.
Management, communication and business practices are frequent sources of dissatisfaction. Numerous reviews allege poor responsiveness to complaints, slow or indifferent corporate/administration follow-up, and leadership churn. Hidden fees and pricing issues recur: a non-refundable deposit (cited as $5,000) and administrative fees, as well as perceived price increases and charges for services like laundry or use of a preferred pharmacy, led families to describe costs as excessive or not well-disclosed. Several reviewers also referenced DHS and BBB complaints, legal action, and accusations of manipulative business practices — all of which warrant careful contract review and verification during a tour.
Safety, COVID response and extreme incidents deserve special attention. Multiple reviewers allege unsafe COVID practices, inadequate infection control, and at least one review attributing a resident death to facility COVID lapses; other reports cite lack of outreach to families after infections. There are also accounts of falls or injuries during or shortly after move-in when staff assistance was not present, and allegations of neglect or abuse in extreme cases. While some reviews describe excellent end-of-life support and hospice coordination, these serious negative incidents underscore the need to verify current infection-control policies, staffing ratios, overnight coverage, and incident escalation protocols.
Notable patterns and practical recommendations: 1) The reviews show high variability — excellent experiences exist alongside harmful ones — so prospective residents/families should conduct multiple visits at different times, ask to meet unit-level leadership, and speak with current residents and families. 2) Confirm specifics in writing: staffing ratios, memory care leadership continuity, medication administration procedures, housekeeping and laundry standards, and what is included vs. separate fees (deposits, admin fees, laundry charges, pharmacy requirements). 3) Ask for recent state inspection, DHS complaint history, and outcomes, and check BBB reviews and any pending litigation. 4) If memory care or higher-level assistance is needed, probe deeply: several reviewers explicitly advise against using Bonaventure for higher-care needs unless you verify reliability and consistent leadership there.
In summary, Bonaventure of Tigard presents strong positives: an attractive, amenity-rich environment with many staff who are praised for compassion and engagement, and a lively activity program that many residents enjoy. Offsetting those strengths are recurrent operational problems tied to management, staffing, and clinical consistency — problems that have in some cases led families to report serious harm or file complaints. The community may be an excellent fit when staffing is stable and leadership engaged, but the frequency and seriousness of the complaints — especially around Memory Care, medical oversight, cleanliness, hidden fees, and COVID response — argue for thorough due diligence before committing: verify current leadership, staffing levels, documented care practices, fee structure, and ask for references from families of long-term residents and recent movers.
