Overall sentiment is mixed with a sharp divide between strongly positive experiences focused on individual caregivers and therapy services and strongly negative reports centered on safety, responsiveness, and facility maintenance. Many reviewers praise specific staff members—CMA/CNA staff and therapy teams are repeatedly described as thoughtful, helpful, competent, and professional. Several accounts describe respectful, dignified, and non-obtrusive care that promotes independence and provides respite for family caregivers. The director’s holistic approach and some families’ strong recommendations indicate that for certain patients or short-term needs, the facility can be an excellent local fit.
However, recurring and significant concerns appear frequently across the summaries. Staffing shortages are a dominant theme: reviewers report short-handed nursing and support staff, delayed medication administration (notably long waits for pain medication), unanswered phones at night and on weekends, and a perceived lack of 24-hour attentive care. These operational gaps tie directly to serious safety and quality problems described by reviewers, including neglectful incidents (for example, residents reportedly being left alone in the shower), patient falls, rapid health declines requiring ICU transfers, and at least one report linked to a resident death. Such reports have caused substantial emotional distress for families and led some to cancel plans to move a loved one to the facility or to seek care elsewhere.
Dining, cleanliness, and facility condition are other consistent pain points. Multiple reviewers describe the food as poor quality—cold, nearly inedible, and served on styrofoam—which negatively affects residents’ meal experience and likely nutrition. Rooms and the overall building are described as older, smaller, and darker; combined with comments that beds and linens are seldom straightened or changed and that the place is "a complete mess," these observations raise concerns about maintenance, housekeeping standards, and the general living environment.
Management and communication receive mixed marks. While some reviewers credit the director and certain administrative staff for thoughtful, holistic care philosophies, others describe administrative personnel as rude or unsympathetic and criticize responsiveness—particularly after hours. This inconsistency in leadership and communication appears to contribute to uneven care: some families see highly dedicated, professional staff delivering excellent care, while others experienced neglect and unresponsiveness that jeopardized resident safety.
Taken together, the pattern is one of highly variable experiences: strong, compassionate care from specific front-line staff and therapy teams coexists with systemic issues related to staffing levels, after-hours coverage, facility upkeep, and dining services. The presence of serious adverse events in the reviews is concerning and suggests that quality and safety are not reliably maintained across all shifts or residents. Prospective families should weigh the positive reports of individualized attention and therapy outcomes against the documented operational shortcomings. If considering this facility, verify current staffing levels and shift coverage, ask about medication administration protocols and incident history, inspect rooms and dining at meal times, and seek up-to-date references from recent residents or families to assess whether the favorable aspects are consistent and whether the safety/cleanliness concerns have been addressed.
