Pricing ranges from
    $6,438 – 7,725/month

    Heritage House of Woodburn

    943 N Cascade Dr, Woodburn, OR, 97071
    4.4 · 17 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff but poor management

    I appreciated the small, family-like, dementia-aware community - staff were experienced, caring, supportive of families, gave one-on-one attention, and private rooms with baths in a locked, reassuring setting. But management and administration were chaotic, maintenance was poor (even bed bugs and safety/injury issues), meals often weren't suitable for my mom, and admin turnover is worrying. Mixed feelings: excellent hands-on care, but I can't fully recommend given the operational problems.

    Pricing

    $6,438+/moSemi-privateAssisted Living
    $7,725+/mo1 BedroomAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.35 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.5
    • Amenities

      1.0
    • Value

      4.4

    Pros

    • experienced and caring staff
    • dementia-aware care
    • secured/locked environment
    • family-home atmosphere
    • small, close-knit community
    • private bedrooms with private bathrooms
    • dedicated one-on-one care available
    • staff supportive of families and reassuring supervision
    • kitchen and dining spaces
    • educational visits and strong resident support
    • friendly, knowledgeable administration and staff (in some reports)
    • clean, cozy areas and pleasant beverages (hot coffee, refreshing drinks)

    Cons

    • stressful relocation/move-in process for some families
    • reports of poor or horrible management
    • administrative turnover/leadership leaving
    • reported bed bug infestation
    • injury and safety concerns reported
    • sketchy or unsafe environment mentioned by some reviewers
    • meals inadequate or not suitable for residents with dental issues
    • poor interior and exterior maintenance, disarray
    • some reviewers strongly do not recommend

    Summary review

    The reviews for Heritage House of Woodburn present a mixed but distinct pattern: many reviewers emphasize strong, dementia-aware caregiving and a family-style, small-community environment, while a subset report serious operational, safety, and maintenance problems. Positive comments cluster around the quality of direct care staff: they are repeatedly described as experienced, caring, supportive of families, and able to provide one-on-one attention. Multiple summaries call out reassuring supervision and education/visits that benefit residents, suggesting a programmatic awareness of dementia needs. The facility's scale and atmosphere are frequently framed as home-like and cozy, with private bedrooms that include bathrooms and communal kitchen/dining spaces that contribute to a family-house feel. Several reviewers specifically praise friendly, knowledgeable administration and note pleasant amenities such as hot coffee and refreshing beverages.

    However, these favorable impressions are tempered by several serious and recurring concerns. A number of summaries allege poor management practices — some go as far as calling management "horrible" — and mention administrative turnover, with at least one review framing an administrator's departure as a significant loss to the Alzheimer’s community. These management issues appear to be linked in some reports to lapses in facility upkeep and safety: reviewers describe terrible disarray, poor interior and exterior maintenance, and even a reported bed bug infestation. There are also more alarming claims about injury and safety concerns and references to a "sketchy" environment. Taken together, these issues shift several reviewers' overall recommendation toward not recommending the facility.

    Dining and daily living support receive mixed feedback. While the facility's dining spaces are noted as a positive feature, several reviewers say meals could be improved; a concrete example is that food was not suitable for a resident without teeth. This suggests that while the social and physical spaces for dining are good, menu planning and meal preparation may not consistently meet the needs of all residents, particularly those with special dietary or dental requirements.

    A few logistical concerns appear as well. At least one reviewer described the relocation process as stressful, which may indicate shortcomings in move-in coordination or family support during transitions. Conversely, some accounts describe individualized, one-on-one care and supportive staff who are "good to work with," highlighting a divide between direct care quality and broader administrative or environmental issues.

    In summary, Heritage House of Woodburn displays a clear strength in direct caregiving for residents with dementia: compassionate, experienced staff, a small-family atmosphere, private rooms, and supportive supervision are frequently highlighted. Yet there are significant red flags raised by other reviewers around management, cleanliness/maintenance, safety, and meal suitability that should not be ignored. For prospective families, the pattern suggests the importance of an in-person visit that inspects cleanliness, queries pest-control and safety records, reviews menu options for dietary needs, and seeks clarity about current administration and staff turnover. Asking for references from current families and documentation of corrective actions for any cited issues would help reconcile the polarized experiences reflected in these reviews.

    Location

    Map showing location of Heritage House of Woodburn

    About Heritage House of Woodburn

    Heritage House of Woodburn sits in a quiet neighborhood in Woodburn, Oregon, where it has helped seniors for over 20 years, and you'll find it tucked away near the freeway with plenty of parking outside and a garden path so folks can sit or take a little walk in the fresh air, and it's a place that looks and feels like a family home with a kitchen, a bright dining room, living spaces, and bedrooms with their own bathrooms, so it doesn't feel big or crowded but more like a cozy house. The building has short hallways connecting everything and there's room for fifteen people total, with seven private rooms and four shared rooms that each have two beds, all protected and secure, because the facility is locked down to keep folks safe, which is especially important since they're set up for seniors living with memory conditions such as Alzheimer's and other kinds of dementia. Residents get care from a compassionate and trained team that understands what seniors living with memory loss need, and the staff helps each person with daily tasks like bathing, eating, and taking medicine, because they want everyone to feel comfortable and not worried about big changes or a lot of strangers. There's always a nurse on staff, and help is available anytime, with hospice, a doctor or nurse on call, and sometimes a dentist or foot doctor coming in, along with physical, occupational, and speech therapists when needed. The meals are nutritious, cooked in the kitchen, and served right at home, and the staff makes sure everyone has the food they need, while also helping set up medication schedules and making personalized care plans, and there's help for people who just need a break-like short-term respite care-when families need time off or something changes. Amenities mean there's a beauty and barber service, wheelchair-accessible showers, and outdoor areas where people can visit or get some sun, and the community helps arrange services like transportation for medical visits or errands, with senior center connections and activities to keep the days interesting and full of purpose. Pacific Living Centers owns Heritage House of Woodburn, and the place accepts Medicaid, making it an option for people with many different budgets. The goal is to give each resident as much independence as possible while keeping them safe, and the team works hard to create an environment that feels familiar and peaceful, never rushed or stressful, with rooms and routines set up so folks don't have to learn a lot of new things, which can be important for memory care. Residents and their families are supported every step of the way, and the team puts comfort, safety, and a sense of home first, focusing on giving care that matches each person's needs.

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