Overall sentiment: Reviews for Sunrise of Abington skew positive overall, with a large number of reviewers praising the caring nature of direct care staff, the helpfulness of admissions and leadership, and the attractive, well‑kept environment. Repeated themes include compassionate, attentive caregivers who treat residents with dignity, an engaged executive and sales team who facilitate tours and transitions, and a wide variety of on‑site services (therapy, medical visits, memory care) that families value. Many reviewers describe measurable benefits for residents after moving in — improved social engagement, better nutrition, new friendships and active daily schedules.
Care quality and staffing: The strongest and most consistent praise centers on caregiving staff: many reviewers identify aides, nurses and activity staff as extraordinary, knowledgeable, kind and patient. Multiple accounts note long‑tenured employees and a family‑like culture, and some specific staff names (Rachel, Samantha and others) receive repeated commendations for making transitions smoother. However, there is a clear pattern of variability. Numerous reviews raise significant concerns about understaffing, long waits for assistance (call‑button delays), occasional neglect (reports of falls being unattended or extended waits for help), and instances described as poor handling of residents (rough turning, inadequate monitoring). Memory care staffing and training are specifically questioned by several families. The result is a mixed picture: when staffing and training are adequate, care is praised; where shortages or turnover occur, families report real and sometimes severe negative outcomes.
Facilities and maintenance: The campus is frequently described as beautiful, clean and resort/hotel‑like with bright common spaces, well‑maintained grounds, and modern touches in many units. Amenities such as a gym, movie theater, library, beauty shop, activity rooms and patios are called out positively. Apartment‑style living (studios to two‑bedrooms) with kitchenettes or full stoves in some independent units is also a plus for residents who want autonomy. Counterbalancing these strengths are repeated notes about uneven facility conditions: some areas are dated or less wheelchair‑friendly, certain floor plans are small or oddly shaped, and several reviews recount maintenance delays (unfixed door handles, sinks, pictures not hung) or move‑in readiness issues. A small but notable set of reviews alleges pest problems (mice, bed bugs) and unsanitary incidents; these are serious red flags that stand in contrast to the many reports of immaculate hallways and dining areas.
Dining and nutrition: Dining impressions are mixed. Many residents and families praise the restaurant‑style meals, breakfast bars, and enjoyable menu items that supported weight gain and better nutrition for some residents. At the same time, multiple reviews describe inconsistent food quality, small portions, meals running out, warm milk, and dining staff turnover. These inconsistent experiences suggest variability between shifts or kitchens and highlight the importance of sampling meals and asking about food service processes during a tour.
Activities and social life: Activity programming is a clear strength for many reviewers: calendars full of events, music programs, arts and crafts, brain games, outings and social opportunities are frequently cited as improving mood and reducing isolation. Staff engagement in activities (dancing with residents, story time) and meaningful one‑on‑one time are praised. Conversely, a number of families report inconsistent communication about activities, cancelled or poorly staffed programs, or a lack of stimulating programming for certain residents (reports that residents “mostly sit around”). This variability can depend on the particular neighborhood or staffing levels.
Management, communication and finance: Leadership engagement is a double‑edged theme. Many reviewers appreciate responsive executive staff and transparent, helpful tour guides who make admissions and transitions easy. Yet there are numerous and recurring complaints about management missteps: unexpected price increases, lack of upfront disclosure about fees, billing errors (duplicate bills, charges after departure or death), and denied refunds. Some families describe evasive or slow administrative responses to maintenance, pest control, or care complaints. These administrative shortcomings, particularly around billing and pricing transparency, frequently undermined otherwise positive impressions.
Patterns and recommendations: The reviews show a pattern of generally high marks for front‑line care, community life, and the physical environment, but with meaningful variability tied to staffing levels, management consistency and certain operational failures (food service shortages, pest reports, billing problems). The most serious concerns raised in multiple reviews — unattended falls, dehydration, UTIs, and claims of poor memory‑care training — warrant careful investigation by prospective families.
For prospective residents and families: When considering Sunrise of Abington, weigh the strong positives (compassionate caregivers, robust activities, therapy and medical services on site, clean and bright common areas) against the variable negatives (staffing consistency, food reliability, administrative transparency, and occasional serious care or cleanliness issues). During a visit or tour, ask to: (1) meet direct care staff and hear about staffing ratios and turnover in the specific unit; (2) sample meals and inquire about kitchen staffing and meal‑run policies; (3) inspect the exact apartment/unit you would occupy for accessibility, size and pest control records; (4) probe billing practices, recent rate changes, and refund policies in writing; (5) request examples of care plans, incident reporting and family communication protocols; and (6) ask to observe activity programming in the neighborhood you’d join. These targeted inquiries will help determine whether the positive experiences most commonly reported are likely to be replicated for a given resident and whether administrative or care concerns have been addressed since those negative reports were posted.
