Overall impression The reviews present a highly mixed — often polarized — picture of Mountain View Rehabilitation and Senior Living Center. Many reviewers praise the therapy and rehab services and single out specific staff members or teams as compassionate, well-trained, and effective. At the same time, a substantial and consistent set of complaints report neglect, safety incidents, hygiene problems, theft, and serious care shortcomings. The frequency and severity of negative reports (weight loss, dehydration, hospitalizations, medication errors, and soiled bedding) create significant safety and quality concerns that prospective residents and families should weigh carefully alongside the facility's strong rehabilitation reputation.
Care quality and safety Care quality appears inconsistent across units and shifts. Multiple reviewers credit the therapy department, CNAs, and some caregivers for excellent, even life-changing, support — helping residents regain mobility and independence. Conversely, other reviews describe neglectful care: missed showers for a week, skipped or inadequate meals leading to rapid weight loss (one account noted 25 lbs lost in three weeks), dehydration, mismanaged diabetes, wrong medication administration, and lack of timely responses to health changes. Several reports also describe serious safety incidents including falls from wheelchairs and other accidents. Taken together, these comments indicate variability in clinical oversight and resident monitoring; the same facility is seen by some as very competent in rehab and by others as failing basic long-term and custodial care obligations.
Staff behavior and professionalism Staff impressions are mixed but strongly polarized. Many reviews call staff friendly, caring, and helpful, and praise management and leadership in certain instances. However, a large number of complaints describe disrespectful or neglectful behavior, staff theft of resident items (with cleaning staff implicated in some accounts), staff posting about residents on social media, and poor end-of-life communication (families saying they were not informed about critical changes or a resident coughing up blood and subsequent death). These opposing narratives suggest variability in staff training, supervision, and culture: some teams exhibit compassion and professionalism, while others behave unethically or negligently.
Facilities, cleanliness, and environment Facility condition reports are also mixed. Positive comments note remodeled wings, an updated rehab unit, and attractive outdoor courtyards with water features. Negative reports cite unkempt, outdated wings, dirty rooms, shared bathrooms, filth including rodent droppings, and insect problems such as silverfish. Issues with basic housekeeping and maintenance (dirty silverware, soiled bedding not changed, limited hot water for cares and showers) were repeatedly mentioned. These conflicting observations indicate that maintenance and housekeeping quality may vary by wing or unit, with some parts well-maintained and other areas suffering from neglect.
Dining and nutrition Food quality and meal service are a frequent source of dissatisfaction. Multiple reviews describe cold meals, infrequent or inconsistent meal timing, unappetizing and carb-heavy menus, and inadequate portions contributing to weight loss and poor chronic disease management. At least one complaint connects poor nutrition directly to health deterioration and hospitalization. While some reviewers did not comment on meals, the volume and severity of negative remarks suggest dining and nutritional oversight need attention, especially for residents with diabetes or other dietary restrictions.
Management, communication, and responsiveness Perceptions of management vary widely. Some reviewers thank strong leadership and responsive administration; others characterize management as money-focused, unresponsive to complaints, or misleading about facility conditions and resident status. Several reviews recount misinformation by phone, false assurances about resident condition, and poor follow-up after concerns were raised. Reports of staff posting patient details on social media and of families being insufficiently informed at critical moments point to lapses in privacy, communication protocols, and transparency.
Patterns and recommendations for prospective families The overall pattern is one of inconsistency. Mountain View appears to have substantial strengths in rehab/therapy and pockets of highly committed staff and attractive physical spaces, but those are offset by repeated, serious complaints about hygiene, safety, staffing levels, nutrition, theft, and communication. Prospective residents and families should: verify the specific unit or wing being considered, ask for recent state inspection and deficiency reports, inquire about staff-to-resident ratios and turnover, request evidence of medication and dietary protocols (especially for diabetes), confirm laundry and housekeeping schedules, and get written assurances about privacy policies and incident reporting. Visiting multiple times at different hours and speaking directly with current residents and families can help reveal whether the positive or negative patterns are dominant in the unit of interest.
Conclusion In summary, Mountain View Rehabilitation and Senior Living Center has demonstrable strengths, particularly its therapy department and some compassionate staff and renovated areas, but it also shows recurring and serious problems in long-term care delivery, safety, cleanliness, and management responsiveness according to many reviewers. The mixed nature of the feedback makes it important for families to do targeted due diligence focused on the exact unit and care needs of the prospective resident before making placement decisions.
