Overall sentiment in the reviews is mixed but leans positive: a clear majority describe Little Flower Manor as a facility with warm, dedicated caregivers, strong social programming, and a clean, welcoming environment. Many reviewers highlight compassionate nurses and aides, frequent check-ins, and a home-like atmosphere where residents are well-fed and safe. Rehabilitation services receive particular praise from several families who say the rehab staff are “great” and that physical therapy and maintenance exercises were valuable. The facility’s social life — singing groups, holiday parties, pet visits, and use of a chapel and Serenity Garden — is repeatedly noted as enhancing residents’ quality of life and family satisfaction. Dietary accommodations (including gluten-free options) and large private rooms are also called out as positive features.
Staff and culture are commonly described as a major strength. Words such as “attentive,” “caring,” “top-shelf,” and “angels” appear in multiple reviews; families frequently report staff who are personal, accommodating, and respectful to both residents and relatives. Several reviewers describe a strong family feel with emotional support, gratitude, and appreciation for meaningful rites (an observed funeral service in the chapel was specifically mentioned). Cleanliness and routine checks are also recurrent positives, contributing to a sense of safety and trust for many families.
Despite the many positive remarks, a non-trivial subset of reviews raise serious concerns that should not be overlooked. Several accounts allege neglect or poor care, particularly related to dementia patients, with some describing a lack of compassion and even death under concerning circumstances. There are specific operational complaints including denied or delayed physical therapy (one reviewer reported therapy being withheld for days and a resident being labeled non-ambulatory), call lights not answered, and use of medications or stool softeners in a manner that family members perceived as restricting a resident’s movement. Some reviewers allege falsified documentation and mislabeling of residents’ status (for example, incorrectly marking someone incontinent), which are serious accusations that affect care continuity and legal/ethical standards.
Administrative and management issues appear uneven. While several reviewers praise management as well run and responsive, others describe poor handling of complaints, lack of accountability, and negative interactions (including staff yelling at visitors). One notable incident involved a family reporting that a cleaning staff member discarded an expensive plate (claimed value $1,400) with only a partial reimbursement ($300), which generated strong dissatisfaction about property handling and fiscal resolution. Staff turnover and the presence of new/inexperienced employees were cited in some negative reviews and linked by families to declines in food quality and care consistency. There are also reports of an admission being denied due to COVID concerns despite a negative test, indicating some procedural or communication gaps during pandemic conditions.
Dining and rehabilitation impressions are mixed but largely positive: many reviewers commend the food and dietary accommodations, though a few complain about bad food. Rehabilitation and PT are described as excellent by numerous families, yet a minority report being denied necessary therapy or experiencing only maintenance-level therapy after an initial period. Cost is mentioned as high by at least one reviewer, so prospective families should weigh financial implications against perceived benefits.
In summary, Little Flower Manor receives substantial praise for its caring staff, active social programming, cleanliness, and supportive community atmosphere. However, recurring and serious complaints — particularly about dementia care, therapy access, documentation integrity, response to call lights, handling of personal property, and variable management responsiveness — are important red flags. Families considering this facility should take the positive testimonials seriously but also probe the negatives during tours and conversations with administrators: ask about dementia-specific staffing and training, PT/rehab protocols and escalation procedures, call system response times, documentation/audit practices, property handling policies, turnover rates, and how complaints are investigated and resolved. These steps will help balance the many strengths reported by families with the documented concerns so that prospective residents and their families can make an informed decision.
