These reviews present a sharply mixed but detailed picture of Elizabethtown Nursing and Rehabilitation. A sizable portion of reviewers describe excellent, compassionate front-line care: attentive CNAs and aides, skilled PT/OT/therapy teams, an active concierge program, and an engaged activities department. Multiple reviewers named individual staff (for example Kevin, Raiza, Donna the RN supervisor, Robin the activity/therapy director, Jeff, Joe, Wade, Shannon, Kate, owner Asher and others) as standout contributors. Many families report clean rooms, helpful housekeeping, a warm family-like atmosphere, successful rehab outcomes (including measurable progress such as walking with a walker), permission for overnight family stays, and extra services that improved patients’ comfort and morale. Several accounts specifically praise the administration and new ownership for being visible, responsive, and proactive, and some reviews note ongoing renovations and positive changes under new management.
Counterbalancing the positive reports are numerous and serious negative allegations that recur across multiple reviews. Common themes include neglect (reports of dehydration, residents rarely bathed, diapers not changed, bandages left unchanged), missed or delayed medications, unanswered call bells, and unsafe transfer/transfer-related falls. Some reviews detail alarming safety incidents — a patient falling on the first night, hip dislocation after surgery, and at least one account of a rapid health decline and death following alleged lapses in monitoring and delayed lab results. Several reviewers describe dirty, dilapidated or poorly maintained areas, reports of bedbugs, persistent urine or mildew odors, and general concerns about hygiene in parts of the facility. There are also repeated complaints about understaffing, high turnover, and inconsistent staffing quality between shifts.
Administrative problems and systemic issues are another consistent thread. Reviewers report billing and Medicare-related concerns, delayed or confusing billing after discharge, and poor communication from the facility. Other operational complaints include lost personal items, mismanagement of transport or dialysis appointments, and skepticism that positive reviews may be false or not representative. Several family members urged investigation or even closure based on what they described as persistent, severe shortcomings. Conversely, some families explicitly credit new ownership and management for addressing past mismanagement and improving care and facilities, which suggests there may be a transition period with variability in experience depending on timing.
Taken together, the reviews reflect a facility with strong, praised pockets of care — particularly in therapy/rehab, some nursing and CNA teams, concierge and activities — alongside serious and recurring reports of neglect, safety lapses, poor hygiene in parts of the building, administrative and billing problems, and uneven staffing. The polarity of experiences is notable: many families had excellent rehab stays and commend staff by name, while others describe emergency-level neglect and unsafe conditions. For prospective residents or families, the evidence suggests careful, specific inquiry is warranted: ask for recent inspection reports, verify how staffing and supervision are managed across shifts, request names of on-duty nurses and therapists, inquire about recent ownership or management changes, get written confirmation of medication and care plans, and, if possible, tour multiple areas of the building at different times (mealtimes, evening shift) to assess cleanliness and staff responsiveness. Follow-up with references from recent families and ask administration how they have addressed the specific negative reports (falls, hygiene, missed meds, billing) to determine whether the facility’s positive improvements are consistent and sustained.
