Overall sentiment in the aggregated reviews for Elkins Crest Health & Rehabilitation Center is highly mixed but leans strongly negative. A recurring pattern is a sharp contrast between the facility’s rehabilitation services and many aspects of custodial nursing care and facility maintenance. Numerous reviewers praise the therapy teams (PT/OT) for effective, motivating treatment that helped residents recover and return home. The therapy gym is often described as well-equipped and staffed by encouraging, knowledgeable therapists. Several families explicitly credited therapy staff and certain social workers or front-desk employees by name for positive experiences.
Conversely, the most frequent and serious complaints center on cleanliness, maintenance, and basic resident care. Many reviewers reported pervasive sanitation problems: strong urine odors, dirty or soiled bedding, unemptied commodes, diapers in trash, feces on walls, and floors that are not cleaned. Pest issues (ants, mice, bedbugs, and rodent sightings) and visible decay (rusted equipment, torn/stained furniture, broken dressers, holes in walls, cracked tiles) are repeatedly mentioned. These environmental and housekeeping failures contribute to an impression that the building is run-down and not kept to acceptable standards.
Nursing and direct care quality show wide variability but include numerous serious allegations. Multiple reports describe unresponsive or rude nursing staff, slow responses to urgent symptoms (for example, chest pain), missed or incorrect medications, and insufficient assistance with activities of daily living (bathing, toileting, linen changes). Several reviews mention dangerous incidents: falls, wandering with unauthorized room access, wound infections, and at least one report of a brain bleed requiring ICU transfer where family notification and follow-up were inadequate. Families describe public arguments and unprofessional behavior among staff, poor supervision of patients (residents left in hallways or unattended), and instances of staff making threatening or insensitive remarks. These accounts raise significant safety and quality-of-care concerns.
Administrative and communication problems are another prominent theme. Reviewers report inconsistent communication between shifts and with families, lack of transparency about COVID cases and room moves, poor discharge planning or insufficient discharge instructions in some cases, and difficulties reaching social work or management. While some families praised particular social workers or the discharge-planning process, others described social workers as unavailable or unhelpful. Several reviews also cite billing and financial issues — perceptions of excessive charges, insensitive handling of payment concerns, or attempts to claim residents’ full monthly incomes — which compounded families’ distrust.
Dining, laundry, and supportive services show mixed feedback. Some residents and families reported customizable meals, good portions, and helpful dietary communication. Others cited poor meals, failures to accommodate dietary restrictions (diabetic/low-sodium/non-dairy), and incidents of trays being handled unsafely. Laundry problems, damaged clothing, linen shortages, and reports that bedding went unchanged for days were also commonly reported.
Despite many negative reports, there are clear, repeated positives worth noting. Individual staff members were often described as caring, compassionate, and willing to go the extra mile. Therapy teams received consistently strong praise for clinical outcomes and patient motivation. The activities department receives multiple positive mentions for offering frequent, engaging programs that contribute to social well-being. Several families described a positive culture on particular units or floors, with better cleanliness and attentive nursing on those units.
Overall, the reviews point to a facility with strong rehabilitation capabilities and several dedicated staff members, but with systemic problems in housekeeping, maintenance, nursing responsiveness, safety oversight, and management communication. The variability across units and shifts appears large: some families had excellent experiences, while many others reported conditions they described as dangerous or neglectful. Prospective residents and families should inspect the facility in person, ask specific questions about cleanliness, infection control, staffing ratios, medication management, meal accommodations, and discharge planning, and verify who the on-duty supervisors and corporate contacts are. Families placing loved ones here may need to monitor care closely, maintain frequent communication with therapy and nursing staff, and document incidents to escalate concerns to management or regulatory bodies if necessary.
