The reviews of Grand View Manor - Personal Care paint a largely mixed but nuanced picture dominated by two clear themes: many reviewers praise the facility’s atmosphere, food, activities, and engaged ownership, while a smaller but serious set of reviews allege neglectful or abusive care practices, particularly for residents with dementia.
On the positive side, a substantial portion of reviews emphasize a warm, home-like environment that feels non-institutional. Visitors and family members frequently mention friendly, welcoming staff and an overall comfortable visit experience. The physical facility is repeatedly described as clean, well-maintained, and attractively decorated, set in a pleasant country environment with outdoor views and wildlife. The dining program receives consistent praise: meals are described as homemade, appealing, and healthy, with several reviewers specifically noting that the owners or management eat with residents. Activities are another strong point for many reviewers — there are group activities, games, bus trips, and social opportunities such as rocking chairs on the porch that contribute to residents’ quality of life. Several reviews call out skilled and kind nurses, responsive administrative staff, and the hands-on involvement of ownership. The owner is identified by name (Debbie) in some reviews and is described as an RN who is proactive and knowledgeable. Additional positive indicators include reports of high demand, full occupancy and waiting lists, and affordable pricing.
However, a distinct and serious cluster of negative reports must be taken into account. Multiple reviewers allege troubling incidents involving residents with dementia: staff reportedly screaming at dementia residents, verbal abuse, and neglect such as leaving residents in wet briefs. There are also alarming medication-safety complaints, including one report that staff administered other residents’ medications. Several reviews state that the dementia or lower floor is understaffed and that those residents receive fewer or no activities compared with the main floor; some families explicitly said they would not recommend the facility based on these experiences. A few reviewers summarized their experience as very negative (“parents hated it”), creating a strong contrast with the many positive recommendations.
Another recurring, factual limitation noted by reviewers is that Grand View Manor cannot provide advanced medical care — this may be an important consideration for prospective residents with complex medical needs. Some reviewers also pointed out that the facility may be less suitable for residents who cannot walk independently and might require placement elsewhere if mobility declines. There are mixed signals about staffing and care consistency: while some reports praise kind and skilled nurses and engaged staff, others point to understaffing and unresponsive assistance on certain floors.
Taken together, the reviews suggest that Grand View Manor offers many desirable elements (homemade meals, a homelike setting, active social programming, hands-on and medically knowledgeable ownership) that attract positive recommendations and result in high occupancy. At the same time, there are serious safety and quality-of-care allegations affecting a subset of residents — particularly those with dementia — that cannot be ignored. These contradictory patterns suggest variability in resident experience that may depend on floor/unit staffing, the specific caregivers on duty, and the individual care needs of residents.
For someone evaluating Grand View Manor, the reviews indicate clear areas to verify during a tour or inquiry: ask about staffing levels and ratios on each floor (especially the dementia/lower floor), policies and procedures for medication administration and audits, training and supervision for dementia care, incident/complaint history, how personal care needs (e.g., toileting/brief changes) are handled, and contingency plans for residents who develop advanced medical needs or mobility limitations. Also consider speaking with current families from both the main and lower floors to get balanced perspectives. The facility’s strengths — welcoming culture, ownership involvement (including an RN owner named Debbie), homemade meals, and active social programming — are attractive, but the serious allegations around abuse, neglect, and medication errors merit careful, specific inquiry before making placement decisions.
