Willow Brook Rehabilitation and Healthcare Center sits at 120 Trexler Ave in Kutztown, Pennsylvania, offering 140 certified beds for residents who need skilled nursing care, rehabilitation, and therapies like physical, occupational, and speech support because people come here after surgeries or hospital stays or when they need longer-term help, and there's also care for folks needing hospice or respite stays. There's a big team of employees, somewhere between 201 and 500, and the nursing staff provides 3.46 nurse hours per resident each day, which is less than the state average of 3.9, and they have a nurse turnover rate of 51.6% so the staff may not always stay the same, but they aim for consistency and high-quality care by having skilled nurses, doctors, and therapists who create individualized care plans for residents. The facility takes pride in offering treatments through the Spark Rehab Program, which brings together clinical care and different types of therapy to match what each person needs-while the goal is often to help residents return home sooner or avoid going back to the hospital. Residents find programming and activities like trivia, art, live music, morning stretches like chair yoga, and aromatherapy, which the recreational department plans to help everyone stay busy and comfortable.
Willow Brook is being renovated to improve both accommodations and the overall living experience, and there are updates coming with new features and renderings to show what's on the way, but people still live there during these changes. Long-term care, post-acute rehab, and short-term stays are all supported here, and the staff strives to maintain a safe, home-like setting, with guest services seven days a week. Recent inspection reports show Willow Brook has had six deficiencies, including issues with giving timely notice before a resident is moved or discharged, and with nutrition and dietary practices, such as food handling and procurement, and these are things the facility works to address as part of its operations. The center operates under Willow Brook Rehab LLC with indirect owners like Pa Noble Parentco LLC, Star Pa I Holdings LLC, and others, and it's affiliated with Prestige Healthcare Administrative Services. Residents and families can look up the CMS Quality Rating System for reviews and ratings, and as of now, the facility has a 3.7 score based on 13 reviews, which gives a general idea of how people and their families feel about the care and services. Willow Brook focuses on comprehensive care and tries to give everyone a calm, supportive environment as they recover or settle in for long-term stays, while also dealing openly with areas that need improvement, and they keep working to make things better for those who rely on their care.
