Pine Manor Home

    2165 New Holland Pike, Lancaster, PA 17601
    • Assisted Living

    Comfortable, clean, affordable, friendly staff

    I live here and feel right at home in this small, family-type community. The staff are outstanding - professional, friendly, and quick to reach out with proactive communication about health concerns. The place is clean, has a great atmosphere, tasty meals, and very reasonable cost; I'm very satisfied and would recommend it.

    Current/former resident
    Jul 2026

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    Reviews

    4.17·(6)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.8
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      3.0

    Pros

    • Family-style community atmosphere
    • Intimate small-community setting
    • Friendly, attentive staff
    • Professional caregiving staff
    • Proactive communication about resident health
    • Clean, well-maintained environment
    • Affordable cost
    • Pleasant dining experience

    Cons

    • Inconsistent staff professionalism
    • Limited service offerings and basic care level
    • Shared bathroom arrangements for multiple residents
    • Variable dining quality
    • Low-budget finishes and basic amenities

    Summary of reviews

    Pine Manor Home presents as a small, family-oriented assisted living option with an emphasis on affordability and a close-knit atmosphere. Multiple accounts describe the community as intimate and friendly, and reviewers frequently highlight the facility’s clean appearance. The low cost and small size appear to be selling points for families seeking a modest, community-style placement rather than a full-service, high‑amenity environment.

    Care and staffing impressions are mixed but lean positive in key areas. Several reviewers praised the staff as professional, outstanding, and quick to reach out, and noted proactive communication from management about resident health events. At the same time, there are indications of inconsistency in staff conduct and professionalism across shifts or individuals. That pattern suggests variability in staff training, supervision, or turnover rather than a single, uniform staffing model. Prospective residents should clarify staffing ratios, staff training, and continuity of caregivers during a tour.

    Dining and activity offerings appear uneven. Some reviewers described the food as high quality and enjoyable, while others found the meals bland; this suggests variable dining execution or menu limitations tied to the facility’s budget. There was little specific information about structured activities; the small, family-style setting likely produces informal social opportunities, but may offer fewer formal programs than larger communities. Families should ask about sample menus and activity schedules to set expectations.

    Facility and management characteristics reflect the trade-offs of an affordable, low‑budget operation. The environment is generally described as clean and well-maintained, yet the physical plant and finishes are basic. A notable operational trait is communal bathroom arrangements that accommodate multiple residents, which has implications for privacy and convenience. Management communication appears responsive—particularly around health issues—which is a strength; however, the combination of basic amenities and inconsistent staff professionalism points to operational areas that may require direct inquiry during tours.

    Overall, Pine Manor Home may suit families prioritizing affordability, a small community feel, and attentive, communicative staff. The principal trade-offs appear to be basic amenities, shared bathroom configurations, and variable dining and staff consistency. Prospective residents and families should inspect bathroom arrangements, verify staffing continuity, review sample menus, and ask for recent staffing and training practices to determine whether the community’s operational model aligns with their expectations for care and privacy.

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    Location

    Map showing location of Pine Manor Home

    Pine Manor Home is located at 2165 New Holland Pike, Lancaster, PA, 17601.

    About Pine Manor Home

    Pine Manor Home sits at 2165 New Holland Pike in Lancaster, Pennsylvania, right where Manheim Township meets the city, and it's a small community with only 33 units, so you don't bump into crowds but you do get to know faces, and the place itself is a big ranch home with a long, shady porch and lots of friendly trees around. Folks who live at Pine Manor Home have choices for both private and semi-private rooms that come with things like housecleaning, washers and dryers, cable TV, WiFi, and even their own kitchens or kitchenettes if they want to fix something for themselves. The staff here prides themselves on really being present, always showing warmth and quickness in handling any questions or health emergencies, and there's a high staff-to-resident ratio, so the help's always close by, day or night. The care covers a big range and you'll find assisted living, independent living, memory care, nursing home, and even short-term respite stays, so people can find just the right fit for what they need, whether it's help getting dressed, medication reminders, support for diabetes, wound care, or walking safely around the halls and outside. The home takes safety seriously, with medical alert systems, handicap accessible rooms, sprinkler systems, walk-in tubs, and offers ID theft protection and senior safety guides to all its residents. Services for daily living like dressing, bathing, grooming, and laundry are all cared for, and there are always three good meals every day in the dining room.

    Beyond that, Pine Manor Home keeps people's spirits up with regular activities both on and off-site, including arts and crafts, game rooms, health and wellness programs, education, and off-site devotional gatherings for the folks who want spiritual time, plus close-by things like parks, cafes, restaurants, and healthcare places, because nearby hospitals, doctors, and even pharmacies are all just a short distance away. The transportation service helps with trips to appointments, shopping, or visiting local spots. If someone is needing specialized help for Alzheimer's or dementia, the staff has the right training, and there's programming made for memory care, plus the place keeps detailed licensing, certification, and inspection records so families can check up on everything. People say the community feels more like family with the quiet setting, the chance to chat on the porch, and the staff's honest attention to each individual. The caregivers pay attention to every need-whether that's medical support, medication help, occupational therapy, or making sure everyone's safe and connected, and for those wanting independent living, there are senior apartments, condos, and even townhomes nearby. When someone's ready to consider a move, Pine Manor Home provides clear details on waiting lists, contract terms, and move-in steps and there's a "connect" function for anyone looking to set up a first visit and figure out the best care plan for themselves or a loved one. Meals are prepared fresh, and there's always good conversation or a quiet spot for those who'd rather rest or find some peace. Pine Manor Home tries to make aging comfortable, safe, and as independent as each person wants, and folks often mention the welcoming, peaceful atmosphere and the staff that always seem to know just how to help, whether it's for a short stay or for calling the place home.

    People often ask...

    Pine Manor Home offers assisted living.

    There are 12 photos of Pine Manor Home on Mirador.

    The full address for this community is 2165 New Holland Pike, Lancaster, PA 17601.

    No, Pine Manor Home does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number337340
    Facility typeFull
    License classLicensed
    Capacity31 residents
    LicenseeLANCO PERSONAL CARE LLC
    Care servedPersonal Care Homes
    EffectiveSeptember 28th, 2025
    ExpiresSeptember 28th, 2026
    View the official license record

    Inspection Reports

    6

    Reports

    41

    Citations

    0

    Complaints

    5

    Years

    08 Apr 2025Inspection
    Investigated a complaint and found no deficiencies.
    06 Nov 2024Inspection
    Identified numerous regulatory deficiencies in background checks, training, sanitation, safety, and medication management.
    • 2600.51Criminal History Checks
    • 2600.64(c)Annual Training
    • 2600.85(a)Sanitary Conditions
    • 2600.88(a)Surfaces
    • 2600.89(b)Hot Water Temperature
    • 2600.101(j)Lighting/Operable Lamp
    • 2600.107(a)Emergency Preparedness
    • 2600.131(f)Fire Extinguisher Inspection
    • 2600.141(a)Medical Evaluation
    • 2600.183(b)Meds and Syringes Locked
    • 2600.183(d)Prescription Current
    • 2600.190(c)Record of Training
    • 2600.225(c)Additional Assessment
    25 Apr 2024Inspection
    Identified two deficiencies related to incident reporting and documentation of swallowing-related care; corrections were addressed and continued compliance is required.
    • 2600.16.cWritten Incident Report
    • 2600.227.dSupport Plan Medical/Dental
    15 Nov 2023Inspection
    Identified multiple deficiencies in compliance with regulations, including posting of license information, staff qualifications, First Aid/CPR, emergency numbers, fire drills during sleeping hours, medical evaluations, and resident records.
    • 2600.3.cPost Current License
    • 2600.54.aDirect Care Staff Qualifications
    • 2600.63.aFirst Aid/CPR Training
    • 2600.91Emergency Telephone Numbers
    • 2600.96.aFirst Aid Kit
    • 2600.102.iSoap Dispenser
    • 2600.107.cFood/Water 3 Day Supply
    • 2600.132.eFire Drill Sleeping Hours
    • 2600.141.aMedical Evaluation Information
    • 2600.185.aImplement Storage Procedures
    • 2600.252Content of Resident Records
    22 Sept 2022Inspection
    Found multiple deficiencies in posting requirements, safety, and medication management, including resident records.
    • 2600.3.c.Post Current License
    • 2600.85.d.Trash Receptacles
    • 2600.95.Furniture and Equipment
    • 2600.96.a.First Aid Kit
    • 2600.101.j.2.Bedroom Chairs
    • 2600.101.j.7.Lighting/Operable Lamp
    • 2600.103.d.Storing Food Off Floor
    • 2600.107.c.Food/Water 3 Day Supply
    • 2600.123.b.Emergency Procedures Posted
    • 2600.132.b.Safety Inspection/Fire Drill
    • 2600.132.e.Fire Drill Sleeping Hours
    • 2600.185.a.Implement Storage Procedures
    • 2600.185.b.Medication Procedures
    • 2600.187.a.Medication Record
    • 2600.252.Record Content
    28 Sept 2021Inspection
    Determined substantial compliance with regulations; full assessment incomplete because the home was not yet serving four residents.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Pine Manor Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pine Manor Home directly. There is no cost for this service. We are compensated by the community you select.

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