The Glen at Willow Valley Communities

    675 Willow Valley Square, Lancaster, PA, 17602
    4.3 · 8 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Beautiful facility, serious safety concerns

    I love the beautiful, new, resort-like facility - great food, lovely dining and on-floor kitchens, lots of activities (choirs, performing arts center, small bus) - but it's expensive and not walkable to shopping. I've found nurses to be very nice at times and staff morale supportive, yet management is unresponsive and care is inconsistent: high nurse/aide turnover, not enough medical staff, a 1.5-hour unanswered call button, and unsafe incidents (oxygen tubing on the floor, patient in distress). Overall the place is gorgeous and active, but the serious safety and staffing lapses make me wary of long-term care here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.25 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.0
    • Meals

      4.5
    • Amenities

      5.0
    • Value

      3.0

    Location

    Map showing location of The Glen at Willow Valley Communities

    About The Glen at Willow Valley Communities

    The Glen at Willow Valley Communities sits on a large, scenic campus and offers older adults several kinds of living arrangements, like independent living, assisted living, memory care, and nursing care, so folks don't have to move if their needs change, and they can get more support as time goes on, which helps make things easier for people wanting to stay settled. The community has 65 beds, with private and semi-private rooms, and it's known for a staff that's helpful, joyful, and kind to residents and visitors, so folks feel welcome, and staff are always around day and night. Residents can get help with daily needs like bathing, dressing, and taking medicine, and nurses and licensed professionals are on staff all the time, with both medication help and IV therapy included, and incontinence and diabetic care for those who need extra health support.

    There's a secured memory care unit with a Wanderguard system to keep people safe, especially those with Alzheimer's or other cognitive disorders, and the whole setup is built to reduce confusion and wandering, while the Vitality Center offers rehabilitation services with physical, occupational, and speech therapies, all right there in the building, and there's also short-term respite care for folks who need temporary help or give caregivers a break. The Glen operates as part of a bigger Continuing Care Retirement Community (CCRC) so folks can move between levels of care within the same group and stay connected with the friends they make. The nursing home part will have 20 certified beds available in June 2025 and accepts Medicare insurance, which helps with medical costs, and the place itself runs as a non-profit.

    People have a choice of places to eat, like restaurant-style dining rooms, country kitchens where you can make your own snack or meal, a grab-and-go cafe, and they pay close attention to meal quality, nutrition, and taste, so meals are varied and balanced, which folks seem to enjoy, according to awards for Best Meals and Dining. Lifestyle amenities include art studios, game and billiard rooms, a library that's good for quiet reading or programs, a computer center, and several lounges, all designed for folks who want to stay active or slow down and just relax. There's also a beauty salon with spa services, a fitness center with classes and equipment for all ability levels, gaming rooms, a wellness center, and nicely maintained gardens and outdoor paths, which help people stay social and active, and dogs have their own parks too. Community transportation helps people get out for day trips, errands, appointments, or just ride around the 210-acre campus for a Discovery Tour, with residents being able to take part in activities like fitness programs, movie nights, planned trips, and devotional gatherings.

    People living here take part in lifelong learning, creative arts, and both community-sponsored and resident-run activities, with communal spaces fitted with new technology and updated finishes from recent renovations, so it's comfortable and easy for people to gather and share time together. Support services go beyond the basics, with home care available for companionship and non-medical help, and all programs are focused on supporting the mind, body, and spirit of each resident. Staff stand out for being both skilled and caring, and they deliver care that's gracious and respectful. The Glen works to balance independence and safety, with a 24-hour call system, emergency alerts, and constant supervision, while letting people live the way they want in apartments, villas, or townhomes, and families can feel assured that help's always there if something's needed, especially since Willow Valley Communities have been in the field since 1984 and show a track record of high standards and genuine service.

    People often ask...

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