Overall impression: Reviews of The Long Community at Highland are predominantly positive, emphasizing a clean, new, and well-managed property that feels like a high-quality apartment community for older adults. Many reviewers highlighted roomy apartments, attractive building design, and a safe, family-like atmosphere. Tour experiences were repeatedly described as friendly and informative, with staff giving no-pressure visits that left prospective residents and families comfortable and satisfied. The property’s not-for-profit status and professional, welcoming staff contribute to an overall impression of quality and trustworthiness.
Staff and care quality: Staff receive frequent praise for being welcoming, patient, and trained to work with residents who have dementia. Multiple reviewers called out dementia-trained personnel and a professional, caring approach. There is some mixed messaging around clinical services: several reviews mention a nurse on-site or a full-time clinical presence, while other comments emphasize an independent-living orientation and explicitly note that there is no on-site skilled care. This suggests the community primarily functions as independent living with some assisted-living apartments or clinical support available in limited capacity; families should verify the exact level of on-site clinical services and how those services are delivered and staffed.
Facilities and apartments: The facility is described as new, clean, and attractive. Reviewers reported very clean common areas, freshly painted and re-carpeted units in some cases, storage facilities, and large apartment rooms. Accessibility features are present in many units (handicap accessible layouts, eat-in kitchens, appliances, walk-in showers with grab bars). However, reviewers also noted some design shortcomings: certain apartment layouts are not ideal for every resident, and some large showers lack handrails, which could be a safety concern for those with mobility issues. A few visitors felt the property leaned more toward a conventional apartment building feel rather than a traditional, campus-like senior community, which may appeal to those seeking independence but less to those wanting active communal life.
Dining and activities: Dining earns generally positive remarks — several reviewers praised the food and described meals as very good, including cooked-to-order breakfast and lunch in the on-site cafe. At least one reviewer felt the meals did not meet expectations, indicating some variability in dining experiences. Activity offerings are present and include fitness classes, trips, weekly movie nights, and ladies' night; reviewers noted the community is adding more activities, so programming appears to be developing. For prospective residents who prioritize a robust, long-established activity calendar, the reviews suggest the program is growing but may not yet be extensive.
Community spaces and social life: There are mixed signals about shared spaces. Some reviewers praised a Great Room with a full catering kitchen and large resident rooms suitable for events, while others said they did not see community rooms during their visit and felt the place functioned more like an apartment building. Interaction with staff beyond front-desk encounters was reported as limited by some visitors, which could contribute to the perception of less communal engagement. That said, the atmosphere is described by many as friendly and family-like, and social events are being added or expanded.
Management and touring experience: Tours and first impressions consistently receive positive comments — staff are described as informative, pleasant, and non-pressuring. The receptionist and tour guides were singled out as welcoming, and multiple reviewers said they would not hesitate to have family live there. The not-for-profit management is seen as a strength, reinforcing perceptions of safety and high quality.
Notable patterns and recommendations: The strongest themes are cleanliness, new/upgraded facilities, roomy apartments, friendly staff, and a safe, comfortable environment for independent living. Areas to clarify when considering this community include the exact scope of on-site clinical care (some reviews mention a nurse; others stress independent living with no on-site care), the availability and extent of communal spaces and organized activities, and specific unit accessibility features such as the presence of handrails in showers. Prospective residents who want a modern, apartment-style independent-living community with warm staff, good food, and developing activities will likely be very satisfied. Those who need robust, on-site skilled nursing or crave a highly social, community-centered campus should verify services and programming directly with management before committing.
