Overall sentiment across reviews for Statesman Health and Rehabilitation Center is highly mixed and polarized, with many reviewers describing outstanding therapy outcomes and caring individual staff members, while a substantial number report serious safety, hygiene, and management failures. The facility appears to deliver strong clinical rehabilitation for a significant portion of patients — particularly physical and occupational therapy — with multiple detailed accounts of patients regaining mobility, leaving bedridden to walking with confidence, and successful discharges home. Therapy staff are frequently described as professional, kind, person-centered, and instrumental in recovery. Several reviews specifically praise therapy teams, nursing staff on particular wings or shifts, the social worker, and the director of nursing for responsiveness and compassionate care. Dining, laundry, maintenance, and concierge services are commonly noted as positives: many families compliment the meals, reliable laundry service, prompt maintenance responses, pleasant dining room and lounge, and transportation offerings. The activities program is another consistent positive, with numerous reports of a lively schedule, entertainers, off-site trips, and volunteers that contribute to residents’ quality of life.
Despite these strengths, a large and alarming cluster of reports details severe lapses in fundamental nursing care and facility cleanliness. Multiple reviewers allege residents were left in soiled diapers, sat in urine for extended periods, or were ignored when needing assistance to the restroom. There are repeated accounts of very slow call-bell response times (comments range from average waits of 1.5 hours up to five or six hours), broken call buttons, and unresponsive staff. Several reviews describe strong urine and fecal odors, filthy rooms, and general lapses in housekeeping. More serious medical safety concerns are reported as well: pressure ulcers/bedsores (including advanced stages), missed medications, medication errors, IV alarms left beeping, and allegations that nurses refused to call 911 or transfer patients appropriately, sometimes followed by hospital admissions and, in a few reviews, deaths. These are severe allegations that point to both clinical and administrative breakdowns when they occur.
A major theme in the reviews is inconsistency. Many families recount positive, even excellent care experiences and name specific staff who went above and beyond; others recount harassment, bullying, theft of belongings, rude or condescending behavior, and outright neglect. This variability suggests staffing instability or uneven training/supervision: reviewers frequently describe some shifts or wings as exemplary while other times the staff are inattentive, distracted (for example, using social media on shift), or unprofessional. Understaffing is explicitly mentioned as a root cause in many complaints, with reports that nurses are overburdened and that CNA coverage is inadequate. Problems with team communication and staff arguing about duties (such as cleaning up excrement) further indicate systemic workflow and culture issues in some instances.
Management and administration receive mixed assessments. Some reviewers praise proactive management, accessible directors, responsive maintenance, and efforts to resolve issues when raised. Other reviewers describe poor communication, unanswered phone calls, billing and insurance disputes, disputes over liens for care, and confidentially breaches. Several accounts assert that management was unconcerned or dismissive about serious incidents. Taken together, these comments suggest that administrative responsiveness may depend on specific individuals or timing, contributing to the overall variability of experience.
Facilities and amenities also present a split picture. Many reviews report a clean, well-kept environment, comfortable common areas, two-person rooms, a salon, and activity spaces. Conversely, other reviewers describe outdated interiors, broken handicapped doors, unclean rooms, lingering odors, and general disrepair. Dining is similarly mixed: several reviews applaud the kitchen and servers and describe meals as excellent, while other reviews call meals institutional, responsible for stomach issues, or not delivered at all. The presence of names of consistently praised individuals and wings indicates pockets of very high-quality care, but the presence of specific repeated operational failures (call systems, locks/doors, missing belongings) are tangible red flags.
Safety-related allegations are among the most serious themes and deserve emphasis. Recurrent claims include neglectful care leading to infections, pressure injuries, hospital readmissions, and in some allegations, failure to provide emergency care. Reports of staff theft, loss of personal items (clothes, glasses, body spray), and confiscation of call buttons by staff further undermine trust in resident safety. Several reviewers strongly advise avoiding the facility based on these accounts. Given the gravity of some claims, potential residents and family members should treat such reports seriously and verify current regulatory citations, inspection reports, and staffing ratios before decisions.
In summary, Statesman Health and Rehabilitation Center appears to offer excellent rehabilitative services and individual staff members who provide compassionate, effective care — outcomes that have led many families to recommend the center. At the same time, there is a substantial volume of reviews describing neglect, poor hygiene, unsafe clinical practices, rude or bullying staff, and serious administrative failures. The overall pattern is one of high variability in care quality that likely stems from inconsistent staffing, supervision, and culture across shifts or departments. Prospective residents and families should (1) tour the facility multiple times, including evenings and weekends, (2) ask about staffing ratios and turnover, (3) request recent inspection reports and any corrective action plans, (4) inquire about call-bell response metrics and pressure ulcer prevention protocols, and (5) identify the specific staff members or wings with consistently positive reputations. Doing so will help weigh the facility’s strong rehab capabilities and supportive programs against the documented risks and reported lapses in basic nursing care and safety.
