Heritage Mill Personal Care and Memory Care Residence

    846 E Wiconisco Ave, Lower Burrell, PA, 17980
    4.3 · 18 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Caring staff, clean, but inconsistent

    I placed my mom here and she truly feels at home - the staff are caring and attentive (Cathy, Trish and Wendy especially), the facility is very clean, welcoming and nicely decorated, meals are good, and therapy/activities help her thrive. She's safe, comfortable and our family has real peace of mind. Downsides: high turnover/occasional understaffing, inconsistent communication and friendliness, small rooms/common areas, and some lapses in medical (diabetes) management and administrative follow-through, including delayed reimbursement and unreturned inquiries. Overall, a positive place with a few important caveats.

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    Amenities

    4.33 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.1
    • Meals

      4.0
    • Amenities

      3.5
    • Value

      4.3

    Location

    Map showing location of Heritage Mill Personal Care and Memory Care Residence

    About Heritage Mill Personal Care and Memory Care Residence

    Heritage Mill Personal Care and Memory Care Residence sits near the center of Tower City, PA, and it offers both personal care and memory care for seniors, which means folks with Alzheimer's or other memory concerns live in a secure area with special staff and programs set up just for them, and the property was built with safety in mind-there's monitored entryways, security systems, and nurse call buttons in every room and nurses on hand at all times, because people sometimes need help at night or during emergencies. Rooms come in studio, semi-private, and even two-bedroom options, and they're wheelchair accessible with wide showers considering the needs of older adults, and there's free Wi-Fi all over, which today's families want for video calls and such. Staff can watch blood sugar, give medicine and shots, and help with bathing, grooming, and daily routines, though if a resident needs help with incontinence, they've gotta manage it by themselves, but otherwise, there's help with two-person transfers if somebody can't move alone, and lifts are available, which is important. There's always someone awake for emergencies-nurses, aides, and even a doctor on call-plus caregivers support people who might wander or sometimes act out, and everyone's trained for dementia and memory care. The calendar's usually full with morning exercise, brain games, Bible study, art and karaoke, cooking, manicures, movie nights, and outings to stores, restaurants, and even a casino sometimes, and memory care residents get more targeted activities meant to help keep them engaged and at ease. On-site therapists offer physical therapy right there without leaving, and there's complimentary transportation for errands and doctor visits, which takes a load off for families. You'll find spaces inside and outside for sitting around and having a chat, and there's a library, a beautician, a kitchenette for snacks and drinks day or night, and rooms for entertainment like singing or Wii bowling. Residents eat meals together in a dining room, with chefs cooking up balanced food and options for vegetarians or special diets, whether low-salt or gluten-free, and there's anytime dining so folks can eat when they're hungry. Housekeepers handle laundry and cleaning every day, which leaves people free to focus on activities instead of chores. People can bring their car since there's parking, or use the free shuttle bus, and guests find it easy to visit thanks to the location. The staff develops personal care plans for every resident, with the support of nurses, personal attendants, and recreation workers, so most health and daily needs are covered, and there's even staff to handle behavior problems that sometimes happen with dementia, like wandering or outbursts. Fees are private pay with Social Security, veterans' benefits, or private insurance accepted, and there's a one-time fee to move in. Heritage Mill also offers hospice and respite care, which helps when someone needs short-term or end-of-life support. Smoking is allowed outside. All in all, Heritage Mill tries to balance independence and support, so people can stay active, safe, and comfortable as they age.

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