I placed my dad here and have been very pleased. The staff (Wendy, Rebecca and Joy especially) are warm, caring and responsive, and the transition was smooth. The facility and rooms are bright, clean and homey with great views, excellent meals and a busy activities/events calendar-peace of mind for our family, and I would recommend them.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.94·(70)
Overall rating
5
4
3
2
1
Care
3.6
Staff
4.0
Meals
4.3
Amenities
4.1
Value
3.0
Pros
Friendly, attentive staff
Clean, well-maintained facility
Private-room options with kitchenettes
Comprehensive on-site clinical and personal services
High-quality, well-regarded meals
Active, varied activities and outings program
Regular family-oriented events
Daily housekeeping and linen service
Manageable facility size and homelike atmosphere
Spacious common areas and social spaces
Respite and short-term stay availability
Scenic views and attractive grounds
Separate shower facilities designed for safety
Prompt coordination with pharmacy services
Cons
High and potentially confusing pricing structure
Small room sizes and inconsistent in-room amenities
Inconsistent staffing levels and elevated staff turnover
Variable management responsiveness and follow-through
Inconsistent care-quality and service delivery
Medication-management and pharmacy coordination gaps
Sanitation and localized odor concerns
Elevator dependency limiting access to amenities
Safety process gaps for residents with cognitive impairment
Activity-program variability tied to resident census and staffing
Summary of reviews
Overall impression: The Willow is frequently described as a clean, well-kept, and socially active senior living community with a homelike atmosphere. Reviewers commonly highlight friendly, attentive staff, attractive common areas, scenic views, and a robust calendar of activities and outings. Dining is a prominent strength for many families — meals are often praised as high quality and improved under current kitchen leadership. The community offers a range of room types (private and semi-private, some with kitchenettes), on-site services such as hairdressing and podiatry, and daily housekeeping and linen services that support resident independence and family peace of mind.
Care and staff: Many accounts emphasize warm, welcoming, and knowledgeable caregiving staff who can facilitate smooth transitions and personalized care plans. Several families credited specific staff members and praised the personal touch they experienced. At the same time, there is a consistent pattern of concerns about staffing stability — reviewers describe elevated turnover and periods of short staffing that correlate with uneven care delivery. Related operational weaknesses include medication-management gaps and occasional coordination problems with pharmacies, which prospective families should query directly.
Dining and activities: The Willow’s activity program is a recurrent positive theme: daily exercise, crafts, games, outings, and special family nights are commonly available and contribute to social engagement. However, activity availability appears sensitive to resident census and staffing, and some families noted scheduling shifts (for example, events moved to evenings) that may affect daytime participation. While food is generally praised, there are isolated notes about inconsistent meal quality and specific dietary limitations (for example, limited diabetic-diet options) that warrant advance discussion.
Facilities and safety: The building is newer-looking to many visitors, with large common areas, clean rooms in many units, and safety-oriented bathing options (separate showers). Room offerings vary considerably: some units are spacious with kitchenettes and private bathrooms, while others are smaller and lack in-room refrigerators or microwaves. Accessibility is affected by elevator dependence — amenities on different floors may be harder to access during elevator outages — and a few reviewers raised process-level safety concerns for residents with cognitive impairment, including exit/egress controls. There are intermittent sanitation-related observations such as localized odor or bathroom cleanliness issues that should be checked in person.
Management and notable patterns: Family experiences with leadership are mixed. Some families described responsive, flexible management and positive financial accommodation during placement; others reported instances of unresponsiveness, unmet promises, and perceived prioritization of occupancy. These perceptions also tie back to staffing stability and the consistency of daily care. Taken together, the pattern across reviews suggests that the community offers strong social, dining, and environmental attributes and can provide very good day-to-day experiences when staffing and management engagement are stable. Prospective residents and families should prioritize in-person visits at different times of day, ask specific questions about current staffing ratios, medication and pharmacy processes, the exact amenities included in particular room types, pricing/extra-help cost structures, and recent turnover or leadership changes before making placement decisions.
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Location
The Willow is located at 6488 Alburtis Rd, Macungie, PA, 18062.
About The Willow
The Willow is a vibrant and welcoming senior living community located in the heart of Macungie, Pennsylvania, nestled within the scenic Lehigh Valley. Residents enjoy a small, close-knit environment that feels more like a family than a facility, where each day is greeted with strength, positivity, and enthusiasm. The Willow boasts spacious private and companion suite apartments, where each resident has the opportunity to design a personal haven suited to their preferences. Cozy fireplaces provide the perfect gathering place during colder months, while shaded patios offer a refreshing spot to enjoy the summer air and the beautiful views of the surrounding hillsides.
Life at The Willow is rich with engaging social and recreational activities. Seasonal crafts, lively Labor Day cookouts, and frequent outings—such as dinners at local historic restaurants—contribute to an energetic and enjoyable daily routine. The community's convenient location also allows residents to immerse themselves in the cultural and recreational opportunities of Macungie, with attractions such as the Macungie Farmers Market, Memorial Park's accessible nature trails, and annual highlights like the Wheels of Time Rod & Custom Jamboree. Art museums, rose gardens, golf and country clubs are all nearby, enhancing the sophisticated yet relaxed atmosphere that characterizes The Willow.
A personalized approach to care ensures that every resident receives the right level of support, with services tailored to individual needs. The Willow offers both Personal Care and temporary Respite Care options. A complimentary assessment helps determine the most fitting level of support, ranging from simple medication reminders and bathing assistance to transportation for doctor appointments and help with assistive devices. The care provided extends to seniors requiring short-term stays after hospitalization, or when their usual caregiver is unavailable.
The Willow takes pride in its comprehensive healthcare provisions, including 24-hour onsite nurse services, healthcare management, restorative rehabilitation programs, and nightly, hourly room checks to guarantee residents' well-being. Culinary experiences are available throughout the day, redefining the expectations of senior living and bringing comfort and variety to every meal.
The Transitions Memory Care Program at The Willow is crafted as a thoughtful stepping stone in the continuum of care, catering to individuals with early to moderate stage dementia. This program bridges the gap for residents needing more reminders than those in the general Personal Care living setting, yet not requiring the more intensive support of the Sage Memory Care unit. Specially trained staff are always present, fostering a mission-inspired, relationship-centered approach that emphasizes meaningful connections, individual talents, and lifelong dreams.
A full calendar of events stimulates residents physically, mentally, emotionally, and socially, strengthening the vibrant bonds woven throughout the community. At The Willow, every resident's gifts are honored and every day is an opportunity to live with spirit and purpose, in a supportive environment that feels genuinely like home.
Inspirit Senior Living is a senior living operator headquartered in McLean, Virginia, that owns and manages assisted living and memory care communities. In 2023 the company assumed management of a portfolio of communities transitioning from other operators — including communities formerly operated by Enlivant — as part of its growth toward becoming a super-regional senior living operator.
Inspirit focuses on resident-centered care, quality of life, and supportive community environments for older adults, pairing professional clinical support with life-enrichment programming designed to help residents stay active and engaged.
People often ask...
The Willow offers competitive pricing, with rates starting at a cost of $4,781 per month.
The Willow offers assisted living.
There are 41 photos of The Willow on Mirador.
The full address for this community is 6488 Alburtis Rd, Macungie, PA 18062.
No, The Willow does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Found that medication administration did not follow prescriber orders, with a 23-unit dose given instead of the prescribed 34 units in the evening.
187.d.Follow Prescriber’s Orders
18 Jun 2025Inspection
18 Jun 2025Inspection
Identified deficiencies in recording medication administration times and in following prescriber orders for a sliding-scale regimen.
187.bDate/Time of Medication Administration
187.dFollow Prescriber's Orders
16 Apr 2025Inspection
16 Apr 2025Inspection
Identified multiple deficiencies across medication management, record confidentiality, admissions/contracts, and initial assessments.
2600.16cWritten Incident Report
2600.17Record Confidentiality
2600.25.bContract Signatures
2600.85.aSanitary Conditions
2600.144.cSmoking Area Guidelines
2600.185.aImplement Storage Procedures
2600.187.aMedication Record
2600.187.bDate/Time of Medication Admin.
2600.187.cRefusal of Medication
2600.187.dFollow Prescriber’s Orders
2600.225.aAssessment
2600.251.cStandardized Forms
12 Feb 2025Inspection
12 Feb 2025Inspection
Investigated multiple deficiencies across safety, medication management, sanitation, and resident rights, leading to revocation of the previous license and issuance of a provisional license.
Type A55 Pa.Code § 2600.3.cPosting Current License and Inspection Summaries
Type A55 Pa.Code § 2600.17Resident Records Confidentiality
Type A55 Pa.Code § 2600.18Applicable Health and Safety Laws
Type A55 Pa.Code § 2600.25.aWritten Resident Contract and Review
Type A55 Pa.Code § 2600.51Criminal History Checks
Type A55 Pa.Code § 2600.65.fTraining Topics - Direct Care
Type A55 Pa.Code § 2600.65.gAnnual Training Content
Type A55 Pa.Code § 2600.81.bResident Personal Equipment
Type A55 Pa.Code § 2600.85.aSanitary Conditions
Type A55 Pa.Code § 2600.88.aSurfaces
Type A55 Pa.Code § 2600.89.bHot Water Temperature
Type A55 Pa.Code § 2600.93.bRailings
Type A55 Pa.Code § 2600.103.dStoring Food Off Floor
Type A55 Pa.Code § 2600.103.eLeftovers
Type A55 Pa.Code § 2600.103.fRefrigerator/Freezer Temps
Type A55 Pa.Code § 2600.103.gStoring Food
Type A55 Pa.Code § 2600.103.iOutdated Food
Type A55 Pa.Code § 2600.105.gLint Removal and Duct Cleaning
Type A55 Pa.Code § 2600.132.aMonthly Fire Drill
Type A55 Pa.Code § 2600.132.bSafety Inspection/Fire Drill
Type A55 Pa.Code § 2600.132.hDesignated Meeting Place
Type A55 Pa.Code § 2600.162.cMenus Posted
Type A55 Pa.Code § 2600.171.b4Staff Training - Transportation
Type A55 Pa.Code § 2600.181.dStoring Medications
Type A55 Pa.Code § 2600.183.bMeds and Syringes Locked
Type A55 Pa.Code § 2600.183.dPrescription Current
Type A55 Pa.Code § 2600.185.aImplement Storage Procedures
Type A55 Pa.Code § 2600.187.aMedication Record
Type A55 Pa.Code § 2600.187.bDate/Time of Medication Administration
Type A55 Pa.Code § 2600.187.cRefusal of Medication
Type A55 Pa.Code § 2600.187.dFollow Prescriber's Orders
Type A55 Pa.Code § 2600.190.cRecord of Training
Type A55 Pa.Code § 2600.225.aAssessment
Type A55 Pa.Code § 2600.227.dSupport Plan Medical/Dental
12 Dec 2024Inspection
12 Dec 2024Inspection
Found that a resident's support plan was not updated to reflect newly identified needs after a care reassessment.
227.dSupport plan updates for medical/behavioral care
24 Oct 2024Inspection
24 Oct 2024Inspection
Found deficiencies in annual medical evaluations, medication administration training, and updating support plans for residents.
Type B2600.141(b)(1)Annual Medical Evaluation
Type A2600.190(a)Completion of Medications Administration Course
c2600.227(c)Support Plan Revision
d2600.227(d)Support Plan Medical/Dental
07 Mar 2024Inspection
07 Mar 2024Inspection
Identified deficiencies related to resident rights, medication storage and documentation, and bed mobility device documentation; corrections have been implemented and ongoing compliance required.
2600.42.cTreatment of Residents
2600.183.eStoring Medications
2600.185.aImplement Storage Procedures
2600.227.dSupport Plan Medical/Dental
17 Jan 2024Inspection
17 Jan 2024Inspection
Found deficiencies in kitchen trash coverage, equipment operability, and food storage. Ongoing compliance was required.
2600.85.d.Trash Receptacles
2600.103.a.Kitchen
2600.103.g.Storing Food
2600.103.i.Outdated Food
03 Jan 2024Inspection
03 Jan 2024Inspection
Identified multiple deficiencies across safety, training, resident equipment, and medication management.
2600.18Applicable Health and Safety Laws
2600.65.fTraining Topics
2600.65.gAnnual Training Content
2600.81.bResident Personal Equipment
2600.89.bHot Water Temperature
2600.96.aFirst Aid Kit
2600.105.gLint Removal and Duct Cleaning
2600.132.bFire Safety Inspection
2600.132.cFire Drill Records
2600.141a1-10Medical Evaluation Information
2600.141.b1Annual Medical Evaluation
2600.182bPrescription Medication Administration
2600.183eStoring Medications
2600.185aImplement Storage Procedures
2600.187aMedication Record
2600.187dFollow Prescriber's Orders
2600.190bInsulin Injections
2600.225aAssessment 15 Days
2600.225cAdditional Assessment
2600.227dSupport Plan Medical/Dental
16 Oct 2023Inspection
16 Oct 2023Inspection
Found no deficiencies identified during the review.
27 Jul 2023Inspection
27 Jul 2023Inspection
Identified a sleep-on-duty violation by a direct care staff member.
2600.58.a.Awake Staff
03 Mar 2023Inspection
03 Mar 2023Inspection
Found no deficiencies identified during the licensing activities.
24 Jan 2023Inspection
24 Jan 2023Inspection
Identified deficiencies in incident reporting, medical evaluations, menu posting, initial assessments, resident records, and support plan signatures.
2600.16.c.Written Incident Report
2600.141.a.Medical Evaluation Information
2600.162.c.Menus
2600.225.a.Assessment 15 Days
2600.252.Content of Resident Records
2600.227.g.Support Plan Signatures
18 Jan 2023Inspection
18 Jan 2023Inspection
Identified deficiencies in reporting suspected abuse and documenting incidents, and in preventing resident abuse.
2600.15aAbuse reporting requirements
2600.16cWritten incident reporting
2600.42bAbuse
30 Nov 2022Inspection
30 Nov 2022Inspection
Identified multiple deficiencies in safety, utilities, medication management, and resident rights; corrective actions were implemented.
2600.18Applicable Health and Safety Laws
2600.20b8Quarterly accounting for resident funds
2600.89bHot Water Temperature
2600.107cThree-day emergency water supply
2600.141aMedical evaluation information
2600.162cMenus Posted
2600.183dPrescription Current
2600.185aImplement Storage Procedures
2600.191Resident Education
07 Jul 2022Inspection
07 Jul 2022Inspection
Found a safety deficiency related to resident equipment due to an uncovered bed-side enabler bar posing an entrapment risk.
2600.81(b)Resident Personal Equipment
16 May 2022Inspection
16 May 2022Inspection
Found no deficiencies. No regulatory citations were identified during the licensing review.
01 Feb 2022Inspection
01 Feb 2022Inspection
Identified multiple deficiencies in medication management, resident assessments, and safety practices; corrective actions were implemented.
2600.16.cWritten Incident Report
2600.23.aActivities of Daily Living Assistance
2600.65.aFS Orientation
2600.65.bRights/Abuse 40 Hours
2600.65.dInitial Direct Care Training
2600.132.aMonthly Fire Drill
2600.132.bSafety Inspection/Fire Drill
2600.132.cFire Drill Records
2600.132.dEvacuation
2600.141.aMedical Evaluation Information
2600.141.b.1Annual Medical Evaluation
2600.183.eStoring Medications
2600.186.bMedication Used by Resident
2600.187.dFollow Prescriber's Orders
2600.188.bMedication Error Reporting
2600.225.aAssessment 15 Days
2600.225.cAdditional Assessment
02 Nov 2021Inspection
02 Nov 2021Inspection
Found multiple deficiencies related to staff qualifications and training, medical documentation, lighting, and resident assessments.
2600.54aDirect Care Staff
2600.63aFirst Aid/CPR Training
2600.65aFS Orientation 1st Day
2600.65bRights/Abuse
2600.101j7Lighting/Operable Lamp
2600.141aMedical Evaluation Information
2600.185aImplement Storage Procedures
2600.224cPreadmission Screening
2600.225aAssessment 15 Days
2600.227aSupport Plan 30 Days
29 Sept 2021Inspection
29 Sept 2021Inspection
Issued a regular license for operation and notified that an onsite inspection would occur within the next twelve months.
20 May 2021Inspection
20 May 2021Inspection
Identified numerous deficiencies in medication management, sanitation, emergency preparedness, and resident assessments, with corrective actions planned.
2600.16cWritten Incident Report
2600.60aStaff/Support Plan
2600.85aSanitary Conditions
2600.88aSurfaces
2600.89bHot Water Temperature
2600.95Furniture and Equipment
2600.121aUnobstructed Egress
2600.130eHearing Impairment
2600.132hDesignated Meeting Place
2600.141b1Annual Medical Evaluation
2600.181cSelf-administration Assessment
2600.183bMeds and Syringes Locked
2600.183dPrescription Current
2600.184bMeds Labeled
2600.185aImplement Storage Procedures
2600.187aMedication Record
2600.187dFollow Prescriber's Orders
2600.188bMedication Error Reporting
2600.225cAdditional Assessment
23 Feb 2021Inspection
23 Feb 2021Inspection
Found deficiencies in incident reporting, staffing, medical evaluations, medication administration, storage procedures, and care plan updates. They were cited as regulatory violations.
2600.16cWritten Incident Report
2600.60aStaff/Support Plan
2600.141b2Medical Evaluation Changes
2600.182cMedication Administration
2600.185aImplement Storage Procedures
2600.227dSupport Plan Medical/Dental
28 Sept 2020Inspection
28 Sept 2020Inspection
Issued a regular license to operate a Personal Care Home after renewal application.
24 Sept 2020Inspection
24 Sept 2020Inspection
Found two deficiencies: staff argued in front of a resident, and failure to complete a resident's initial assessment within the required timeframe.
2600.42.cTreatment of Residents
2600.225.aAssessment 15 Days
21 Aug 2020Inspection
21 Aug 2020Inspection
Found no deficiencies.
13 May 2020Inspection
13 May 2020Inspection
Investigated a resident’s unwitnessed falls and failure to secure medical care after injuries, resulting in hospitalization. Found that the home did not assist in securing timely medical care after multiple falls.
142.aSecure Medical Care
07 Apr 2020Inspection
07 Apr 2020Inspection
Found no deficiencies.
02 Jan 2020Inspection
02 Jan 2020Inspection
Determined that the submitted plan of correction was fully implemented and that ongoing compliance must be maintained.
21 Nov 2019Inspection
21 Nov 2019Inspection
Investigated a resident abuse allegation and found that a direct care staff member inflicted injuries and caused distress to a resident.
Type A2600.22681Abuse Regulations
07 Nov 2019Inspection
07 Nov 2019Inspection
Identified multiple deficiencies across staff training, evacuation procedures, medical evaluations, and medication handling, resulting in citations and a granted license contingent on correction.
55 Pa. Code Ch. 2600Rights/Abuse
55 Pa. Code Ch. 2600Initial Direct Care Training
55 Pa. Code Ch. 2600Evacuation
55 Pa. Code Ch. 2600Fire Drill Sleeping Hours
55 Pa. Code Ch. 2600Medical Evaluation Information
55 Pa. Code Ch. 2600Medications Labeled
55 Pa. Code Ch. 2600Implement Storage Procedures
30 Jul 2019Inspection
30 Jul 2019Inspection
Cited regulatory violations and assessed a total fine of $3,450.
55 Pa.Code § 2600.183dRegulatory violation under Chapter 2600, Section 183d
09 Jul 2019Inspection
09 Jul 2019Inspection
Identified deficiencies under regulatory requirements for personal care services during a prior evaluation.
29 May 2019Inspection
29 May 2019Inspection
Identified deficiencies under the rules and required corrections by specified dates; continued compliance was to be maintained.
13 Feb 2019Inspection
13 Feb 2019Inspection
Identified several deficiencies: staffing levels and schedules were not meeting requirements for several dates, and several assessments and care plans were not completed or properly documented.
Type A2600.57(b)Direct care staffing hours
Type A2600.57(d)Availability of required hours
Type A2600.60(a)Staffing to meet resident needs
Type A2600.60(a)Staffing to meet resident needs (mobility)
Type A2600.141(b)(1)Medical evaluations annually
Type A2600.225(a)Written initial assessment within 15 days of admission
Type A2600.227(d)Documentation of services in the resident's plan
17 Oct 2018Inspection
17 Oct 2018Inspection
The inspection identified multiple regulatory violations related to safety, documentation, medications, and resident care procedures.
55 Pa.Code §2600.18Compliance with laws, regulations
55 Pa.Code §2600.63(a)Staff training in first aid/CPR
55 Pa.Code §2600.20(b)(1)Records of financial transactions
Renewed license issued after renewal application; a regular license was granted.
06 Oct 2017Inspection
06 Oct 2017Inspection
Investigated and found multiple violations of care and documentation regulations, including annual medical evaluations, medication handling, and staff training records.
Type A2600.65(b)(1)Direct care staff training
Type A2600.141(b)(1)Annual medical evaluations
Type A2600.183(d)Medication storage and documentation
Type A2600.81(b)Staff training records
13 Jun 2017Inspection
13 Jun 2017Inspection
Investigated a licensing event that identified violations related to incident reporting, medication management, staff qualifications, and safety procedures. The findings indicate deficiencies were cited across several Regulation 55 Pa.Code sections.
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Mirador Living is not affiliated with the owner or operator(s) of The Willow. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Willow directly. There is no cost for this service. We are compensated by the community you select.
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