Overall sentiment in the reviews is mixed, with a clear split between very positive experiences and serious concerns. A substantial portion of reviewers praise the staff — nurses, aides, therapists, and administrative personnel — highlighting compassion, attentiveness, and staff members who 'go above and beyond'. Several families reported rapid clinical improvement under the facility's therapy programs and described the rehabilitation and nursing teams as highly effective. Many reviewers also complimented the activities program, noting creative and engaging offerings, as well as a welcoming, nicely decorated atmosphere in some parts of the building. Positive operational notes include smooth admissions experiences and helpful office staff, and a number of reviewers singled out the administrator as responsive and caring.
At the same time, numerous recurring problems appear across reviews. The building is frequently described as old and in need of remodeling, with small rooms and shared bathrooms contributing to discomfort. Cleanliness and maintenance reports are inconsistent: while some reviewers describe clean hallways and a tidy facility, others report serious sanitation lapses such as urine on beds or floors, dust and dirt in rooms, inadequate housekeeping, and pest problems (including squirrels in the ceiling). These variations suggest uneven standards across units or shifts. Several reviewers also noted unpleasant odors and a drab, institutional aesthetic that can make the environment feel less homelike.
Safety and clinical concerns are significant themes. Multiple reviewers reported understaffing and limited staff time with residents, which manifested in ignored call bells, nurses admitting to ignoring calls, and at least one troubling clinical incident involving a seizure and hospitalization. Families raised specific safety-related issues: dementia patients without adequate sensor monitoring, staff refusing bathroom assistance due to injury, and noisy or disruptive residents affecting others. Such accounts raise questions about staffing ratios, emergency protocols, and dementia care safeguards.
Professionalism and staff behavior show wide variability. Many reviews praise compassionate, respectful, and professional caregivers; however, other reviews recount unprofessional behavior including nurses yelling at family members, staff using personal phones while on duty, rudeness at the reception desk, and inconsistent uniforms. There are also allegations of mismanagement and racial discrimination, with reports of canceled shifts without notice and blame-shifting. These contradictions point to a mixed culture where exemplary employees and leadership coexist with occasional lapses in professionalism and management.
Operations, billing, and communication are another area of concern. Several reviewers described billing and insurance issues: insurance denials or unfiled extra days, unexpected large bills, and delays or failures in issuing refunds (one noted a $6,000 refund not received after months). Communication about rehab status, visitor policies during COVID, and patient location has also been cited as confusing or inaccurate in some instances. Conversely, many families appreciated clear, frequent communication from staff who kept them updated on patient status.
Dining, activities, and therapy are generally positive areas. Multiple reviewers enjoyed meals and described them as home-style, while therapy and rehabilitation teams received consistent praise for driving good outcomes. The activities department received both praise for fun, creative programs and criticism from those who found activities unengaging — again reflecting uneven experiences across reviewers.
Patterns and recommendations: the reviews indicate notable variability in quality depending on unit, shift, or specific staff members. Strengths include committed caregiving staff, effective therapy, and pockets of very good leadership and cleanliness. Weaknesses center on facilities and maintenance, safety protocols (especially for dementia care), staffing consistency, housekeeping/sanitation, and financial/billing transparency. Prospective families should tour multiple times, observe meal service and activities, ask directly about staffing ratios, dementia-monitoring systems, call bell responsiveness, pest control and housekeeping schedules, and obtain a clear written explanation of billing, insurance filing practices, and refund policies. If considering placement, ask for references from recent families and request documentation of any facility improvements or remediation efforts. Reviewers also noted positive changes and improving staffing numbers in some reports, suggesting the facility may be addressing problems; continued monitoring and direct verification are advised.
