Overall sentiment across the reviews is strongly positive about the quality of hands-on caregiving at Cornerstone Living, with the most consistent praise directed at the staff and the memory-care expertise. Many reviewers use words such as compassionate, patient, loving, and attentive to describe caregivers and clinical personnel. Families repeatedly noted that staff went the extra mile, provided emotional support, communicated frequently about residents’ days, and coordinated successfully with hospice when needed. The small size of the community is frequently cited as a strength because it enables personalized, one-on-one attention, easy family connection with staff, and a home-like environment where residents feel known and comfortable.
Care quality and clinical competence emerge as major strengths. Multiple accounts mention skilled dementia care, specialized memory-care staff, and appropriate clinical oversight including a dedicated nurse and clinical director. Several families described smooth transitions into the community and appreciated that staff worked with residents to obtain cooperation, engage them in activities, and maintain dignity through end-stage care. The facility's COVID vigilance and reported COVID-free record since the pandemic were highlighted as reassurances by some reviewers.
Staffing, communication, and family involvement are nuanced areas. On the positive side, many reviewers praised frequent updates from staff, prompt responses by some team members (e.g., named staff keeping families informed), welcoming admission experiences, and a family-friendly culture that allows personalization of rooms and encourages visits. On the downside, a number of reviewers reported inconsistent management-level communication: delayed responses from administrators, failure to pass along a doctor’s evaluation, and at least one report of poor care coordination and expensive medications. A few comments referenced staff turnover or being "not well staffed," suggesting variability in staffing stability over time.
Facilities, amenities, and the physical environment show a mixed picture. Reviewers consistently describe Cornerstone as small, cozy, and homelike with private rooms and a courtyard/patio used for activities. Several families appreciated individualized rooms and timely efforts to hang family photos prior to move-in. However, the building is often described as older and dated, with small or dark rooms, bathrooms in poor condition in some areas, and odors reported by a few reviewers. Some noted upgrades are underway, but others felt the interior still looked outdated for the price charged. Location is also a double-edged factor: the rural, peaceful setting and beautiful surroundings appealed to some, while others found the community remote—“in the middle of nowhere”—and too far from hospitals or family members.
Dining and activities drew varied comments. Many reviewers praised the food and spoke positively about meals, treats like ice cream, live music, and patio time. At the same time, multiple reviews raised concerns about limited and repetitive meal options (e.g., repeated continental breakfasts and a narrow set of lunch/dinner choices), and some felt activity programming was insufficient or not stimulating—reporting residents watching TV during tours or a general lack of engaging group activities. A few reviewers also mentioned a noticeable religious emphasis in programming or community life, which some families saw as a negative if they sought a more secular environment.
Cost, paperwork, and operational concerns are recurring themes for prospective families to consider. While many reviewers found admission and placement assistance straightforward and even affordable in some cases, others reported hidden or high costs: expensive transportation for medical appointments, costly medications, and a poor sense of value despite promotional tour specials. The requirement of an extensive four-page financial/asset disclosure was called out explicitly and may be a deterrent for some families who value simpler or more private financial arrangements.
In summary, Cornerstone Living is consistently lauded for its caring, attentive staff and strong memory-care capabilities in a small, home-like setting. It appears particularly well suited to families seeking personalized dementia or end-of-life care with frequent staff interaction, hospice coordination, and a calm rural atmosphere. Prospective residents and families should weigh those strengths against several caveats: the facility’s older physical plant (though upgrades are underway), limited or repetitive activities and meal options for some, occasional communication/management lapses, and a rural location that may create distance from hospitals and some family members. Cost transparency and ancillary expenses (transportation, medications) should be clarified during tours and contract negotiations. Overall, reviews suggest a high level of satisfaction related to direct care and resident well-being, with practical considerations around facilities, programming, and operations that merit careful evaluation during an in-person visit and discussion with management.
