The reviews for Suburban Woods Health & Rehabilitation Center are highly polarized but reveal clear and recurring themes. A dominant positive thread across many accounts is the facility's rehabilitation services: physical therapy and occupational therapy are repeatedly praised as large, invested, skilled, and effective. Multiple reviewers credit therapists with measurable improvements in strength and confidence, patient-centered pacing, and practical help getting patients home (equipment, training). This strong therapy reputation is one of the most consistent strengths cited and often drives positive overall impressions.
Closely tied to the therapy praise is frequent mention of individual staff members who are compassionate, attentive, and supportive. Reviewers commonly thank nurses, nurse’s aides, the admissions director, and social workers who went above and beyond — facilitating communications (FaceTime calls), coordinating care transitions, and treating families as partners. Several names appear repeatedly in positive contexts (for example, an admissions director, a social worker named Vinette, and front-desk staff like Carol), indicating that certain employees and roles are standout assets for the facility.
However, the positive reports coexist with a substantial and concerning set of negative issues that significantly affect many families’ experiences. The most serious and repeatedly mentioned problems involve medication management and basic nursing care: reports include wrong medications, delayed medication administration, medications sent to incorrect pharmacies, alleged medication theft, and failure to perform necessary diabetic blood glucose checks. These are safety-critical failures, and multiple reviewers described neglectful care such as missed baths, inconsistent dressing, residents left in nightclothes or out of bed, and in some cases pressure sores or conditions that resulted in hospital readmission. Such reports reflect inconsistent or unreliable care practices for some residents.
Staffing and culture concerns further compound the safety and quality issues. Many reviewers describe slow or no responses to call bells, short-staffed units, high turnover, and staff who appear unmotivated or distracted (including by personal cell phones). Night-shift issues are frequently noted — from noise and alleged partying to particularly poor responsiveness — producing a pattern of variable care depending on shift and specific staff on duty. Additionally, several reviewers reported rude or verbally abusive behavior, including alleged racist comments, which raises concerns about staff training, supervision, and workplace culture.
Facility, cleanliness, and operations are also inconsistent in reviewers’ eyes. Some report clean, modern, and comfortable rooms and a pleasant environment, while others report dirty conditions, unpleasant odors, and even bugs. There are specific operational complaints such as phones on a floor being down for weeks, miscommunication about room numbers, and admission/phone/coordination errors with outside doctors or pharmacies. Reviewers also call out misleading online photos that do not match the on-site appearance reported by some families.
Dining receives mixed feedback: several reviewers praised the food as good or great, while a notable portion find it awful, bread-heavy, or not compliant with dietary needs for diabetics or kidney patients. Administrative experiences mirror the general theme of variability — the admissions director and some administrative staff receive abundant praise for compassion and competence, yet others describe the admissions process as pushy or unwelcoming and report billing or communication problems.
Cost is a distinct concreto concern: at least one reviewer mentions a very high daily rate (over $2,000/day), which magnifies dissatisfaction when paired with reports of medication errors, poor cleanliness, or neglect. Finally, while many reviewers strongly recommend Suburban Woods due to therapy success and certain caring staff, an equally strong set of reviews explicitly advises staying away because of safety risks, neglect, or abusive behavior. This bifurcation suggests that experiences are highly dependent on the unit, shift, and individual staff members involved.
In summary, Suburban Woods appears to deliver excellent rehabilitation services and has multiple dedicated, compassionate staff members and a well-regarded admissions/social work team. These strengths lead many families to praise the facility and recommend it for rehab. At the same time, there are repeated and serious concerns about medication management, inconsistent nursing care, cleanliness, night staffing, communication breakdowns, and cultural/behavioral issues among some staff. Prospective residents and families should weigh the strong rehabilitation reputation and known helpful staff against documented safety and quality variability. If considering this facility, ask specific questions about medication protocols, diabetic monitoring, night staffing and supervision, cleanliness standards, and how the facility addresses complaints and coordinates with outside physicians. Where possible, seek recent, unit-specific references and observe the facility across different shifts before making a placement decision.
