Overall sentiment across these reviews is highly mixed but leans toward serious concern. A recurring and dominant theme is understaffing and inconsistent staff performance: while multiple reviewers praise a handful of nurses, CNAs, and occasional therapists as compassionate and competent, many more report widespread apathy, rudeness, use of cell phones during shifts, and even CNAs sleeping on the job. Several reports describe staff ignoring call bells, residents crying for help, or being left on the floor after falls. These accounts point to systemic staffing and supervision issues rather than isolated incidents.
Safety and clinical care problems are frequently mentioned. Reviewers describe medication mismanagement, medications being stopped, and doctors' instructions not always followed. Call bells and requests for help are often delayed or ignored, and at least one account mentions a fall where the resident was left on the floor for 15 minutes with no subsequent checks or family notification. Such incidents raise substantive safety concerns, especially for residents with mobility issues or complex medical needs. Multiple reviewers explicitly state the facility is not suitable for dementia care, citing inadequate supervision and a lack of appropriate responses to residents who may be at greater risk.
Housekeeping and infection-control issues are also prominent. Several reviewers report rooms not being cleaned for days, urine odors, dirty walls, and even roach sightings. There are specific, disturbing reports about aides lacking supplies (no wipes) to clean feces from residents, which implicates both dignity and infection control. Complaints about outdated and dirty physical therapy equipment and limited access to modern therapy supplies suggest the facility may not be investing consistently in maintenance or contracted services. Although some reviewers say the therapy department is good, they also note that it is contracted and that the therapist in charge has displayed poor compassion.
Dining and ancillary services receive mixed feedback. Multiple reviewers call the food "horrible" and note very small portions, with one comment comparing the food unfavorably to pet food. Yet other reviewers describe the food positively and say supplies are good. This split suggests variability in meal quality or differences in expectations among families. Additional quality-of-life concerns include theft or disappearance of residents' clothing and slippers, donated used items being refused, lack of visitor chairs, and policies or practices families find unreasonable.
Administration and communication are consistent trouble spots in the reviews. Families report poor communication, buck-passing among staff and administration, delayed or difficult access to medical records (with fees charged), and overall an "administration nightmare." Some reviewers say the state has been contacted regarding problems, and at least one strongly warns others to avoid the facility. Conversely, several reviews note positive aspects such as clean rooms, a well-kept community appearance, not-for-profit status, and that there is a waiting list—indicating that experiences vary and some families find the facility acceptable or even excellent.
In summary, the pattern is one of inconsistency: the facility appears to have some strong individual staff members and aspects that families appreciate (clean rooms in some cases, caring staff members, and effective contracted therapy for some residents), but those positives are undermined by systemic issues—understaffing, lapses in basic caregiving (call bell response, medication administration, fall response), poor housekeeping and pest control, questionable administration and communication, and reported theft of belongings. These concerns are especially acute for residents requiring dementia care or close supervision. Prospective residents and families should be cautious: visit at different times of day, ask about staffing ratios and supervision, review recent state inspection reports, verify medication and fall protocols, inspect cleanliness and pest control measures, and speak directly with multiple families or residents about their experiences before making a placement decision.
