Highgate at Paoli Pointe

    600 Paoli Pointe Dr, Paoli, PA 19301
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Clean homey facility, caring staff

    I moved my mom here and we've been very happy. The facility is clean and homey, rooms are comfortable and well laid out, and the meals are excellent. Staff are caring, professional and responsive, and they do a great job with activities, music and outings - memory care is solid too. Move-in was smooth and management has been helpful; I'd recommend it.

    Loved one of resident
    Aug 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.34·(152)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.4
    • Meals

      3.6
    • Amenities

      4.0
    • Value

      2.5

    Pros

    • compassionate and personable caregiving staff
    • long‑tenured staff continuity in some departments
    • dedicated memory‑care programming
    • private apartment‑style accommodations with kitchenette
    • spacious room layouts with separate living areas
    • clean and well‑kept common areas in many units
    • enjoyable communal dining experience
    • regular live music and arts programming
    • pet therapy and animal visits
    • organized outings and transportation options
    • on‑site rehab and therapy services
    • good communication with families and hospice teams
    • flexible move‑in options and responsive admissions
    • outdoor courtyard and garden spaces
    • weekly social events and birthday celebrations
    • laundry and housekeeping services
    • pay‑by‑the‑day/respite stay flexibility
    • homey, family‑like atmosphere

    Cons

    • high staff turnover and reliance on contract workers
    • leadership instability and frequent administrative changes
    • inconsistent staffing levels, especially nights and weekends
    • delays in responding to resident calls and requests
    • maintenance and infrastructure deterioration (HVAC/plumbing/leaks)
    • sanitation and odor concerns in some common areas
    • inconsistent cleaning of private bathrooms and vents
    • variable meal quality and uneven dietary accommodation
    • limited or uneven activities engagement in some units
    • gaps in medication inventory control and security
    • billing and financial‑management inconsistencies
    • insufficient clinical capacity for high‑acuity residents

    Summary of reviews

    Highgate at Paoli Pointe elicits a mixed but instructive overall impression. Strengths center on the caregiving team and the residential environment: many families describe caring, personable aides and long‑standing staff who create a family‑like atmosphere. The community offers apartment‑style units with separate living areas and kitchenettes, a pleasant outdoor courtyard, and a well‑appointed dining room. Programming is robust in many areas, with regular music, arts, puzzles, pet therapy visits, and organized outings; the community also provides on‑site rehab/therapy services and close coordination with hospice and palliative teams.

    Care quality appears variable. When stable staffing and experienced caregivers are present, residents benefit from attentive assistance, clear communication with families, and safe memory‑care practices. However, recurring themes include understaffing at night and on weekends, delays in responding to call bells, and reliance on temporary or contracted staff. These operational gaps have been linked to delayed care responses, inconsistent hygiene practices in some private spaces, and concerns about supervision on certain units.

    Dining is a frequently discussed area. Many reviewers praise well‑prepared meals, a capable kitchen staff, and enjoyable communal dining; others describe fluctuations in food quality and limited accommodation for specific dietary needs (for example, diabetic menu adaptations). Activity programming is a clear asset when fully staffed — live music, volunteer outreach, and day trips are noted — but activity levels and engagement can be uneven, particularly within some memory‑care spaces where families observed less programming on occasion.

    Facility condition shows contrasts between well‑maintained areas and infrastructure problems. Apartment layouts, decor, and common spaces are often described as clean and attractive. At the same time, multiple accounts point to building maintenance issues such as heating/cooling inconsistencies, plumbing leaks, electrical repairs, and delayed remediation of visible damage. Sanitation and odor concerns have been raised for specific hallways and bathrooms, and cleaning frequency in private bathrooms and vents has been identified as inconsistent.

    Management and operations present one of the more persistent patterns: frequent administrative turnover, billing irregularities, and intermittent communication problems have contributed to family frustration. There are also serious operational concerns that merit attention, including medication‑security and inventory control gaps and financial‑management inconsistencies; a small number of accounts referenced regulatory actions or provisional licensing issues. Finally, the community appears well suited to residents needing assisted living or memory support with moderate care needs, but several reviewers cautioned that it may not consistently meet the requirements of bed‑bound or medically complex residents without additional clinical oversight.

    For prospective residents and families: the facility offers many positive attributes — a comfortable apartment style, active programming where staffed, and a compassionate core of caregivers — but also displays variability in staffing, maintenance, and operational consistency. A focused tour should assess current staffing patterns (including night coverage), recent maintenance and licensing history, meal‑plan accommodations, medication‑security procedures, and the day‑to‑day activity schedule in the specific unit being considered.

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    Location

    Map showing location of Highgate at Paoli Pointe

    Highgate at Paoli Pointe is located at 600 Paoli Pointe Dr, Paoli, PA, 19301.

    About Highgate at Paoli Pointe

    Highgate at Paoli Pointe sits on a quiet campus and gives seniors many living choices, because you can find independent living, assisted living, memory care, skilled nursing, and even home care, so a person can move from one level of help to another as things change, and it's a verified community, which means it meets certain quality standards. The staff get special training to care for seniors with Alzheimer's and other types of dementia, and you'll often notice they're cheerful, helpful, and take time to know the residents, and there are specialized memory care programs with round-the-clock supervision, a secure setting, and planned activities to keep minds active and safe. Residents can keep pets, enjoy the gardens, piano, outside patio, and the bright atrium, and there's a barber shop, beauty salon, coffee bistro, indoor and outdoor sitting areas, and in common rooms you'll even see fireplaces that make things cozier. The kitchen staff makes meals every day, including vegetarian and special diet options like low-sodium or gluten-free, and guests can come for a meal too; folks in their own apartments enjoy private dining rooms and raised gardening beds, and room styles include Standard, Deluxe with Bay, Grand Deluxe, and Turret Deluxe, which means there's something for most tastes. Housekeeping, laundry, building maintenance, and linen service are all included, so chores won't get in the way of living, and you won't see anyone smoking inside-neither in public places nor in private rooms. Residents can get help with bathing, dressing, medication, and getting around if they need it, and a nurse is on duty for at least 12-16 hours a day, ready to manage medicines and watch out for those with special needs, and there's a 24-hour call system for extra peace of mind at any time of day or night.

    Transportation is complimentary, with scheduled rides to doctor visits, errands, or planned excursions and day trips, and move-in coordinators can even help you settle in when you first arrive. Activities are always happening, with a packed calendar of social, recreational, and educational events-fitness classes, music, crafts, devotional and religious services for Protestant and Catholic residents, and mental wellness programs, so it feels lively but not overwhelming. People who like their space can live in accessible senior apartments meant for healthy, independent folks, and those who want a little more help can use services for daily living or personal care, plus there are residential care homes for those who want a closer, shared setting with a caregiver living right there. The staff is known for kindness and attention to detail, and there are several awards that point to high marks in cleanliness, staff helpfulness, and the quality of activities. This is also a non-smoking community, and folks are welcome from all backgrounds, since the community is committed to diversity, equity, and inclusion. Hospice and respite care are also on site when needed, so there are choices all along the way. Many residents say the place feels lively yet comfortable, with community activities that try to get everyone involved as much as they want, making it easier to make new friends and stay active, while the staff is always there to offer a hand but let folks do as much as they can for themselves. Highgate at Paoli Pointe is part of Genesis HealthCare, which is a known elder care provider, so people recognize the name, and it's clear they put a lot of focus on health, safety, and making life simpler, offering a steady, relaxed setting for seniors and their families.

    About Genesis HealthCare

    Highgate at Paoli Pointe is managed by Genesis HealthCare.

    Founded in 1985 by Michael Walker and Richard Howard, Genesis HealthCare is headquartered in Kennett Square, Pennsylvania. Operating nearly 200 skilled nursing centers and senior living communities across 17 states, Genesis provides specialized Alzheimer's care, rehabilitation services, dialysis care, and assisted living.

    People often ask...

    Highgate at Paoli Pointe offers assisted living, memory care, and skilled nursing.

    There are 35 photos of Highgate at Paoli Pointe on Mirador.

    The full address for this community is 600 Paoli Pointe Dr, Paoli, PA 19301.

    No, Highgate at Paoli Pointe does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number136100
    Facility typeFull
    License classLicensed
    Capacity124 residents
    Licensee600 PAOLI POINTE DRIVE OPERATIONS LLC
    Care servedPersonal Care Homes
    EffectiveDecember 19th, 2025
    ExpiresDecember 19th, 2026
    Special certificationSpecial Care Unit (capacity 30)
    View the official license record

    Inspection Reports

    52

    Reports

    43

    Type A Citations

    4

    Type B Citations

    0

    Complaints

    16

    Years

    17 Dec 2025Inspection
    Found deficiencies in incident reporting, contract execution, resident rights documentation, safety of poisonous materials, unobstructed egress, and no-objection documentation for admission.
    • 2600.16.cWritten Incident Report
    • 2600.25.bContract Signatures
    • 2600.41.eSigned Statement
    • 2600.82.cLocking Poisonous Materials
    • 2600.121.aUnobstructed Egress
    • 2600.231.eNo Objection Statement
    06 Nov 2025Inspection
    Identified that a new staff member did not receive mandatory fire safety orientation on several topics.
    • Fire safety orientation (first day)
    23 Oct 2025Inspection
    Identified multiple deficiencies across training records, resident equipment, sanitary conditions, bedroom furnishings, lighting, food safety, medical evaluations, medication administration, assessments, and care plan signatures.
    • Training Records
    • Resident Personal Equipment
    • Sanitary Conditions
    • Bedside Table/Shelf
    • Lighting/Operable Lamp
    • Outdated Food
    • Medical Evaluation Information
    • Follow Prescriber's Orders
    • Additional Assessment
    • Support Plan Signatures
    11 Aug 2025Inspection
    Identified extensive deficiencies in health and safety, medication management, food service, and record-keeping across multiple regulatory areas.
    • 2600.63aFirst Aid/CPR Training
    • 2600.64cAnnual Training
    • 2600.65aFS Orientation
    • 2600.65bRights/Abuse 40 Hours
    • 2600.82cLocking Poisonous Materials
    • 2600.85aSanitary Conditions
    • 2600.85eTrash Outside
    • 2600.88aSurfaces
    • 2600.95Furniture and Equipment
    • 2600.100aExterior Free of Hazards
    • 2600.101j5Bedside Table/Shelf
    • 2600.101j7Lighting/Operable Lamp
    • 2600.103iOutdated Food
    • 2600.133.1Exit Signs
    • 2600.141aMedical Evaluation
    • 2600.141b1Annual Medical Evaluation
    • 2600.162cMenus Posted
    • 2600.183dPrescription Current
    • 2600.184aResident's Meds Labeled
    • 2600.184bLabeling OTC/CAM
    • 2600.185aImplement Storage Procedures
    • 2600.185bMedication Procedures
    • 2600.187aMedication Record
    • 2600.187bDate/Time of Medication Admin.
    • 2600.187dFollow Prescriber's Orders
    • 2600.224aPreadmission Screen Form
    • 2600.225cAdditional Assessment
    • 2600.227gSupport Plan Signatures
    • 2600.231eNo Objection Statement
    • 2600.251eRecords Availability
    18 Jun 2025Inspection
    Identified multiple deficiencies in posting licenses, incident reporting, resident rights, staffing qualifications, training, medication documentation, and facility maintenance.
    • 2600.3.cPost Current License
    • 2600.16cWritten Incident Report
    • 2600.42.cTreatment of Residents
    • 2600.51Criminal History Checks
    • 2600.54(a)Direct Care Staff Qualifications
    • 2600.65(a)FS Orientation 1st Day
    • 2600.65(b)Rights/Abuse 40 Hours
    • 2600.65(g)Annual Training Content
    • 2600.88.aSurfaces
    • 2600.100.aExterior Hazards
    • 2600.101.jBed/Linens/Pillows/Blankets
    • 2600.187.aMedication Record
    • 2600.187.bDate/Time of Medication Administration
    • 2600.187.dFollow Prescriber's Orders
    22 May 2025Inspection
    Identified multiple safety, security, and record-keeping deficiencies across memory care and adjacent areas, including unsecure records, unlocked poisonous materials, and obstructed egress.
    • 2600Confidentiality of resident records
    • 2600Locking poisonous materials
    • 2600Lighting
    • 2600Surfaces - leaks and water intrusion
    • 2600Surfaces - visible damage and fixtures
    • 2600Handrails
    • 2600Furniture and Equipment - safety
    • 2600Exterior - free of hazards
    • 2600Lighting/Operable Lamp
    • 2600Soap Dispenser
    • 2600Towels/Wash Cloths Access
    • 2600Unobstructed Egress
    • 2600Annual Medical Evaluation
    • 2600Menus Posted
    • 2600Implement Storage Procedures
    • 2600Date/Time of Medication Admin.
    • 2600Assessed Annually
    02 May 2025Inspection
    Found deficiencies in climate control, resident access, combustible storage near heat sources, and furnace inspection documentation.
    • 2600Furniture and Equipment
    • 2600Access to Bedroom
    • 2600Combustible Storage
    • 2600Furnace Inspection
    30 Apr 2025Inspection
    Identified multiple deficiencies across staffing, training, safety, and medication management that required corrective action.
    • 2600.51Criminal History Checks
    • 2600.65(a)Fire safety orientation
    • 2600.65(b)Rights and abuse training
    • 2600.65(d)Direct care training completion
    • 2600.65(e)Annual direct care training hours
    • 2600.65(f)Annual training topics
    • 2600.83(b)Air conditioning/fans
    • 2600.88(a)Surfaces condition
    • 2600.89(a)Water pressure
    • 2600.92Windows and screens
    • 2600.183(e)Storing medications
    • 2600.187(b)Date/time of medication administration
    • 2600.236Dementia care training
    20 Mar 2025Inspection
    Identified extensive deficiencies across background checks, staff orientation and training, medication storage, fire safety, and safety measures, requiring corrective action.
    • 35 P.S. § 10225.101—10225.5102 and 6 Pa. Code Chapter 15Criminal Background Check
    • 2600.65(a)FS Orientation
    • 2600.65(e)12 Hours Annual Training
    • 2600.65(f)Training Topics
    • 2600.65(g)Annual Training Content
    • 2600.82(c)Locking Poisonous Materials
    • 2600.86(b)Bathroom Ventilation
    • 2600.91Emergency Telephone Numbers
    • 2600.95Furniture and Equipment
    • 2600.101(j)7Lighting/Operable Lamp
    • 2600.183.eStoring Medications
    • 2600.185.aImplement Storage Procedures
    • 2600.236Staff Training (Dementia)
    26 Nov 2024Inspection
    Regulator found multiple deficiencies across health and safety, staffing, resident rights, medical records, and medication management, leading to revocation of a prior certificate and issuance of a first provisional license.
    • 55 Pa.Code Chapter 2600 § 2600.18Applicable Health and Safety Laws
    • 55 Pa.Code Chapter 2600 § 2600.25bContract Signatures
    • 55 Pa.Code Chapter 2600 § 2600.41Signed Statement
    • 55 Pa.Code Chapter 2600 § 63aFirst Aid/CPR Training
    • 55 Pa.Code Chapter 2600 § 65aFS Orientation 1st Day
    • 55 Pa.Code Chapter 2600 § 65bRights/Abuse 40 Hours
    • 55 Pa.Code Chapter 2600 § 65fAnnual Training Content
    • 55 Pa.Code Chapter 2600 § 65gAnnual Training Content
    • 55 Pa.Code Chapter 2600 § 88aSurfaces
    • 55 Pa.Code Chapter 2600 § 103fRefrigerator/Freezer Temps
    • 55 Pa.Code Chapter 2600 § 104bDishes/Glassware/Utensils
    • 55 Pa.Code Chapter 2600 § 107dEmergency Management Agency Submission
    • 55 Pa.Code Chapter 2600 § 131fFire Extinguisher Inspection
    • 55 Pa.Code Chapter 2600 § 132cFire Drill Records
    • 55 Pa.Code Chapter 2600 § 132eFire Drill Sleeping Hours
    • 55 Pa.Code Chapter 2600 § 141aMedical Evaluation
    • 55 Pa.Code Chapter 2600 § 183dPrescription Current
    • 55 Pa.Code Chapter 2600 § 183eStoring Medications
    • 55 Pa.Code Chapter 2600 § 184aResident's Meds Labeled
    • 55 Pa.Code Chapter 2600 § 187aMedication Record
    • 55 Pa.Code Chapter 2600 § 187bDate/Time of Medication Admin.
    • 55 Pa.Code Chapter 2600 § 187dFollow Prescriber's Orders
    • 55 Pa.Code Chapter 2600 § 191Resident Education
    • 55 Pa.Code Chapter 2600 § 224aPreadmission Screen Form
    • 55 Pa.Code Chapter 2600 § 225cAdditional Assessment
    • 55 Pa.Code Chapter 2600 § 227dSupport Plan Medical/Dental
    • 55 Pa.Code Chapter 2600 § 252Record Content
    14 Nov 2024Inspection
    Identified numerous deficiencies in health and safety, medication management, and resident rights, resulting in the revocation of a prior certificate and the issuance of a first provisional license.
    • Type A55 Pa.Code § 2600.18Applicable Health and Safety Laws
    • Type A55 Pa.Code § 2600.25(b)Resident contracts
    • Type A55 Pa.Code § 2600.63(a)First Aid/CPR Training
    • Type A55 Pa.Code § 2600.65(b)Rights/Abuse 40 Hours
    • Type A55 Pa.Code § 2600.65(f)Annual Training Content
    • Type A55 Pa.Code § 2600.65(g)Annual Training Content
    • Type A55 Pa.Code § 2600.88(a)Surfaces
    • Type A55 Pa.Code § 2600.102(e)Privacy - Doors/Partitions
    • Type A55 Pa.Code § 2600.101(j)Lighting/Operable Lamp
    • Type A55 Pa.Code § 2600.103(f)Refrigerator/Freezer Temps
    • Type A55 Pa.Code § 2600.131(f)Fire Extinguisher Inspection
    • Type A55 Pa.Code § 2600.132(c)Fire Drill Records
    • Type A55 Pa.Code § 2600.132(e)Fire Drill Sleeping Hours
    • Type A55 Pa.Code § 2600.141(a)Medical Evaluation
    • Type A55 Pa.Code § 2600.141.b.1Annual Medical Evaluation
    • Type A55 Pa.Code § 2600.183.dPrescription Current
    • Type A55 Pa.Code § 2600.183.eStoring Medications
    • Type A55 Pa.Code § 2600.184.aResident Meds Labeled
    • Type A55 Pa.Code § 2600.187.aMedication Record
    • Type A55 Pa.Code § 2600.187.bDate/Time of Medication Admin.
    • Type A55 Pa.Code § 2600.187.dFollow Prescriber’s Orders
    • Type A55 Pa.Code § 2600.191Resident Right to Refuse
    • Type A55 Pa.Code § 2600.224.aPreadmission Screen Form
    • Type A55 Pa.Code § 2600.234.aAdmission Support Plan
    • Type A55 Pa.Code § 2600.252Record Content
    17 Sept 2024Inspection
    regulators identified multiple deficiencies across operations including inadequate resident heating, privacy concerns from cameras, significant medication management issues, and incomplete resident documentation and assessments.
    • 55 Pa.Code § 2600.83(a)Indoor Temperature
    • 55 Pa.Code § 2600.42(b)Privacy
    • 55 Pa.Code § 2600.103(f)Refrigerator/Freezer Temperatures
    • 55 Pa.Code § 2600.104(b)Dishes/Glassware/Utensils
    • 55 Pa.Code § 2600.131(f)Fire Extinguisher Inspection
    • 55 Pa.Code § 2600.132(c)Fire Drill Records
    • 55 Pa.Code § 2600.132(e)Fire Drill Sleeping Hours
    • 55 Pa.Code § 2600.107(a)Emergency Preparedness Familiarity
    • 55 Pa.Code § 2600.107(d)Emergency Management Agency Submission
    • 55 Pa.Code § 2600.141(a)Medical Evaluation
    • 55 Pa.Code § 2600.224(a)Preadmission Screening
    • 55 Pa.Code § 2600.231(c)SDCU Cognitive Preadmission Screening
    • 55 Pa.Code § 2600.252Record Content
    02 Jul 2024Inspection
    Found numerous deficiencies, including failure to report abuse, gaps in staff orientation and training,unsafe storage of hazardous materials, and sanitation and safety problems; corrective actions were implemented.
    • 2600. 15.a.Resident Abuse Report
    • 2600. 54.a.Direct Care Staff
    • 2600. 65.a.FS Orientation 1st Day
    • 2600. 65.b.Rights/Abuse 40 Hours
    • 2600. 65.d.Initial Direct Care Training
    • 2600. 65.e.12 Hours Annual Training
    • 2600. 65.f.Training Topics
    • 2600. 65.g.Annual Training Content
    • 2600. 82.c.Locking Poisonous Materials
    • 2600. 85.a.Sanitary Conditions
    • 2600. 95.Furniture and Equipment
    • 2600. 121.aStairways, hallways, egress
    • 2600. 162.c.Menus Posted
    • 2600. 185.a.Implement Storage Procedures
    • 2600. 187.d.Follow Prescriber's Orders
    • 2600. 233c.Key-Locking Devices
    • 2600. 236.Staff Training
    18 Apr 2024Inspection
    Found no deficiencies identified during the licensing inspection.
    26 Feb 2024Inspection
    Found multiple deficiencies related to resident safety, care planning, and record-keeping. The findings showed failures in providing adequate waking-hour direct care, proper supervision during care, sanitization and hygiene, equipment and lighting access, and complete resident medical and incident documentation.
    • 2600.42.bAbuse
    • 2600.57.dWaking Hours
    • 2600.85.aSanitary Conditions
    • 2600.88.aSurfaces
    • 2600.95Furniture and Equipment
    • 2600.101j7Lighting/Operable Lamp
    • 2600.141.a1Medical Evaluation Information
    • 2600.162.cMenus
    • 2600.201Positive Interventions
    • 2600.225.cAdditional Assessment
    • 2600.227.cSupport Plan Revision
    • 2600.231.bMedical Evaluation
    • 2600.252Record Content
    • 2600.202Prohibitions
    • 2600.227dSupport Plan Medical/Dental
    27 Nov 2023Inspection
    Identified multiple deficiencies across incident reporting, abuse safeguards, staff orientation, and resident money management, with required follow-up monitoring.
    • 2600.16.cWritten Incident Report
    • 2600.16.dFinal Incident Report
    • 2600.16.eResident Notice
    • 2600.42.bAbuse
    • 2600.62Contact List
    • 2600.65aFS Orientation 1st Day
    • 2600.65bRights/Abuse 40 Hours
    • 2600.85aSanitary Conditions
    • 2600.187.dFollow Prescriber's Orders
    08 Mar 2023Inspection
    Found no deficiencies identified during the inspection.
    09 Feb 2023Inspection
    Determined that a resident's annual medical evaluation was not completed within the required timeframe.
    • 2600.141.b.1Annual Medical Evaluation
    16 Nov 2022Inspection
    Identified several deficiencies on a memory care unit, including safety concerns, inadequate staffing, and missing or outdated assessments and care plans.
    • Type B2600.42.bAbuse
    • Type B2600.60.bAdditional Staffing
    • Type B2600.201Positive Interventions
    • Type A2600.225.cAdditional Assessment
    • Type A2600.234.bSupport Plan Needs Elements
    15 Mar 2022Inspection
    Identified multiple deficiencies in posting, staff qualifications and training, safety and environmental controls, medication management, and resident-record accuracy.
    • 2600.3.c.Post Current License
    • 2600.28.e.Death of a Resident
    • 2600.54.a.Direct Care Staff
    • 2600.65.b.Rights/Abuse 40 Hours
    • 2600.65.d.Initial Direct Care Training
    • 2600.85.e.Trash Outside Home
    • 2600.102.h.Toilet Paper
    • 2600.103.f.Refrigerator/Freezer Temps
    • 2600.121.a.Unobstructed Egress
    • 2600.125.a.Combustible Storage
    • 2600.187.a.Medication Record
    • 2600.224.a.Preadmission Screen Form
    • 2600.252Record Content
    22 Feb 2022Inspection
    Found that a written cognitive preadmission screening was not completed for a resident admitted to the secured dementia care unit.
    • 231.cPreadmission Screening
    19 Jan 2022Inspection
    Found no deficiencies.
    05 Jan 2022Inspection
    Found no deficiencies.
    24 Feb 2021Inspection
    Identified numerous deficiencies in safety, privacy, medication management, and record keeping, with ongoing monitoring required.
    • 2600.18Carbon monoxide alarms
    • 2600.25.bContract signatures
    • 2600.41.eSigned Statement
    • 2600.42sPrivacy - Doors/Partitions
    • 2600.51Criminal History Checks
    • 2600.85Sanitary Conditions
    • 2600.102ePrivacy - Doors/Partitions
    • 2600.105gLint Removal and Duct Cleaning
    • 2600.185aImplement Storage Procedures
    • 2600.187dFollow Prescriber's Orders
    • 2600.191Resident Right to Refuse
    • 2600.224aPreadmission Screen Form
    • 2600.231cPreadmission Screening
    • 2600.254aRecords Confidentiality (Record Discharge/Active)
    16 Dec 2020Inspection
    Issued a regular license following renewal for a personal care home.
    22 Jun 2020Inspection
    Found deficiencies in reporting incidents to the department, following prescribed medications, and developing written support plans.
    • 2600.16.cWritten Incident Report
    • 2600.187.dFollow Prescriber's Orders
    • 2600.227.aSupport Plan 30 Days
    07 Feb 2020Inspection
    Regulators found multiple deficiencies across medication management, confidentiality, staffing, training, sanitation, and record-keeping.
    • 2600.Written Incident Report
    • 2600.Record Confidentiality
    • 2600.Compliance With Laws
    • 2600.Quality Management Plan
    • Type B2600.Abuse
    • 2600.Direct Care Staff
    • 2600.Additional Staffing
    • 2600.Housekeeping/Maintenance
    • 2600.Initial Direct Care Training
    • 2600.Training Documentation
    • 2600.Sanitary Conditions
    • 2600.Surfaces
    • 2600.Access to Bedroom
    • 2600.Storage Space
    • 2600.No Common Towel
    • 2600.Food Protected
    • 2600.Labeling OTC/CAM
    • 2600.Implement Storage Procedures
    • 2600.Medication Record
    • 2600.Discontinued Medications
    16 Dec 2019Inspection
    Determined the submitted plan of correction was fully implemented and that continued compliance must be maintained.
    21 Oct 2019Inspection
    Found no deficiencies following an on-site review.
    21 Aug 2019Inspection
    Approved the renewal and issued a regular license for a Personal Care Home.
    25 Mar 2019Inspection
    Found no deficiencies.
    06 Mar 2019Inspection
    Cited violations identified during a March 2019 inspection for a personal care home.
    13 Nov 2018Inspection
    Identified no regulatory violations after the November 13, 2018 inspection.
    30 Jul 2018Inspection
    Identified violations of the applicable regulations and required correction by dates previously specified, with ongoing compliance required.
    • 55 Pa. Code Ch. 2600Personal Care Homes
    22 Jun 2018Inspection
    Issued a regular license following renewal to operate a personal care home.
    13 Dec 2017Inspection
    Found multiple deficiencies related to safety, medication management, and resident activities, with required corrective actions and ongoing monitoring.
    • 2600.18(b)General compliance with applicable laws and regulations
    • 2600.132(b)Fire safety inspection and drill
    • 2600.183(d)Medication storage; labeling and expiration
    • 2600.221(c)Posting of activities calendar
    07 Jul 2017Inspection
    Regular license was issued for Highgate at Paoli Pointe to operate as a Personal Care Home, with annual inspections required.
    13 Oct 2016Inspection
    Identified two violations: a resident’s prescribed mechanical soft diet was not provided, and a resident’s support plan was not developed within the required 72 hours of admission.
    • Type A55 Pa.Code Chapter 2600, 2600.234(a)A resident's special dietary needs as prescribed by a physician shall be met
    • Type A55 Pa.Code Chapter 2600, 72-hour admission planning requirementWithin 72 hours of admission, a support plan shall be developed, implemented and documented in the resident record
    14 Jun 2016Inspection
    Issued a regular license renewal for the facility, authorizing care for up to 124 residents at its Paoli Pointe location.
    19 Aug 2015Inspection
    Several regulatory deficiencies were found, including missing resident rights information in contracts, inadequate preadmission screenings, ventilation problems in some bathrooms, and issues with medication records and plan development.
    • Type A2600.86(b)Ventilation in bathrooms
    • Type A2600.183(d)Cognitive preadmission screening
    • Type A2600.224(a)Preadmission screening time frame
    • Type A2600.41Resident rights and complaint procedures
    • Type A2600.231(c)Preadmission cognitive screening (72 hours)
    • Type A2600.234(a)Involvement in plan of correction
    15 Jun 2015Inspection
    Granted a certificate of compliance for operating a Personal Care Home with a maximum capacity of 124.
    06 Apr 2015Inspection
    Returned the waiver request for additional information regarding staff qualifications.
    20 Aug 2014Inspection
    Identified multiple deficiencies in records, training, and safety procedures during the licensing review.
    • Type A2600.25(b)Contract between resident and administrator; signing
    • Type A2600.66(b)Staff training
    • Type A2600.101(j)(7)Bedside tables; resident bedrooms
    • Type A2600.132(t)Alternative exit routes during fire drills
    • Type A2600.187(a)Medication records
    19 Jun 2014Inspection
    Issued a regular license for operation of a personal care home after renewal, authorizing up to 124 residents and a secure dementia care unit.
    25 Oct 2013Inspection
    Granted a waiver for direct care staff qualifications under state waivers authority. The waiver applied to a non-U.S. educational program.
    03 Sept 2013Inspection
    Identified deficiencies in staff orientation and training, including failure to orient staff to emergency medical plans and gaps in the annual staff training plan, with corrective actions noted as partially implemented.
    • 2600.65(b)Regulation 55 Pa.Code §2600 - Orientation of direct care staff
    • 2600.65(f)Regulation 55 Pa.Code §2600 - Training topics for the annual training
    07 Jun 2013Inspection
    Issued a certificate of compliance and renewed the license with a capacity of 124.
    05 Sept 2012Inspection
    Found multiple violations related to safety, sanitation, and medication management during a licensing review.
    • Type A2600.85(d)Trash in kitchens and bathrooms must be kept in covered trash receptacles to prevent pests
    • Type A2600.93(a)Each ramp, interior stairway and outside steps must have a well-secured handrail
    • Type A2600.183(b)Medications (prescription, OTC, CAM) stored in a locked area or container
    • 231(e)Authorization to admit or transfer residents
    • 183(d)Violation corrected during time of inspection
    03 Aug 2011Inspection
    Identified regulatory violations related to safety equipment and medical documentation during licensing actions.
    • 55 Pa.Code §2600Regulation 55 Pa.Code §2600
    • 55 Pa.Code §2600Regulation 55 Pa.Code §2600
    04 May 2011Inspection
    Returned the waiver request for additional information. No violations cited.
    21 Apr 2011Inspection
    Issued a certificate of compliance authorizing operation at the listed address with specified capacity and restrictions.
    10 Nov 2010Inspection
    Investigated a licensing matter and identified violations related to building safety and required cognitive screenings prior to admission.
    • 55 Pa.Code 2600The exterior of the building and the building grounds or yard shall be in good repair and free of hazards
    • 55 Pa.Code 2600A written cognitive preadmission screening completed in collaboration with a physician or geriatric assessment team and documented on the Department's preadmission screening form shall be completed for each resident within 72 hours prior to admission to a secured dementia care unit

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    Mirador Living is not affiliated with the owner or operator(s) of Highgate at Paoli Pointe. The information above has not been verified or approved by the owner or operator. For exact information, please contact Highgate at Paoli Pointe directly. There is no cost for this service. We are compensated by the community you select.

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